Everyone has been talking about 'ESMCP' and more recently 'ESN'. But what are they? ESMCP is the Emergency Services Mobile Communications Programme that will provide the next generation communication system for the 3 emergency services (police, fire and rescue, and ambulance) and other public safety users in the UK. This system will be called the Emergency Services Network (ESN).
What will ESN offer? Faster responses, safer resolutions. ESN will transform public safety in the UK when it launches in 2017. With integrated 4G voice and broadband data services, over two-hundred thousand users across police, fire and emergency medical services will benefit from mission critical data that is both reliable and secure. Improved situational awareness will allow users to make more efficient decisions and communicate under the most challenging conditions. It’s the public safety network the UK has been waiting for. Getting the network right from day one is critical - lives depend upon it. That’s why Motorola Solutions has been chosen as a trusted ESN partner.
Where does Motorola Solutions fit in? We will be managing the User Services. Public safety communications is our core business. To meet the challenge of managing User Services, a dedicated ESN business unit has been created. Service Operations will be staffed by highly trained personnel who understand the roles and needs of the emergency services. Our blueprint for the delivery of Mission Critical Managed Services assures availability and quality of services to all users.
What is the mission? Our ESN Services will enable the evolution to the future of public safety communications to take place smoothly - putting our customers and their challenges as our first priority. The result will be police, fire and emergency medical services having access to real-time information, even in the most challenging situations. We are ready to serve the UK public by enabling the emergency services to do what they do best, today and tomorrow.
How will this work? We will be providing three core services:
24/7 Service Operations
Our ESN Service Desk will be staffed 24/7 by highly-trained personnel who intimately understand the roles and needs of users and the services they require to focus on the core mission of Public Safety. You can be assured that availability and quality of service is being governed by experienced personnel, industry leading tools and best practice processes and policies.
Assisting with the orderly migration of users to ESN, this team will be the gate-keeper of change. They will assure your mission critical environment is protected at all times through best practice, industry-leading policies and processes.
Service Design and Governance
Utilising our Service Design Governance process, users can be assured that the functionality of our applications, services and systems will meet their needs. Our Continual Service Improvement methodology embeds Motorola Solution’s value of innovation to continually seek opportunities to drive improvements for users.
Richard Thompson is Sales Director - UK & Ireland
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