Support
The information below lists customer support for your devices, accessories, systems and networks. If you are interested in purchasing Managed & Support services provided by Motorola Solutions, visit Managed & Support Services.
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Radio Licensing Support
Consumer Walkie-Talkies Support
Visit the below links for information related to consumer radio support.
FAQ
Are the consumer radios compatible with each other?
- Yes, they can also interact with any other brands of 446MHz radio. However, they need to be set to the same channel and sub-code. If any of the radios you are using do not support use of sub-codes, please try setting the radio, which has this feature, to “0”.
I have a pair of consumer radios. If I buy two more units will they all link together?
- Yes, they just need to be set to the same channel and sub-code.
What is the maximum range of a consumer radio?
- The communication range quoted is calculated based on an unobstructed line of sight, tested under optimum conditions. The actual range will vary depending on terrain and conditions. Often the actual range is less than the maximum stated. Your actual range will be affected by several factors including, but not limited to: terrain, weather conditions, electromagnetic interference and obstructions. In other words, it depends on the surroundings. The range of the radio will be shorter in a built up area than in open countryside.
My radio doesn’t work. Whom should I contact?
- If your radio is still under warranty, please return it to where you purchased it. An authorised Motorola dealer or retailer will honour a warranty claim and provide warranty service. In order to be eligible to receive warranty service, you must present your receipt of purchase.
How to reset a radio to factory settings?
Power Off
- Talkabout T92: Press ‘+’ and ‘-‘ & Power On
- Talkabout T82: Press ‘LOCK’ & ‘MENU’ & Power On (Volume knob)
- Talkabout T72: Press 'Pairing button'& 'Power On' Button
- Talkabout T62: Press ‘SCAN’ & “Power On’
- Talkabout T42: Press ‘Call Tone’ & ‘+’ & ‘-’ & ‘MENU/ Power ON’
Why is my Talkabout T92 H₂O sometimes quieter or harder to understand than normal?
For the best and most consistent performance even under extreme conditions:
- Hold the radio between 5-8 cm from the mouth. Avoid shouting at the radio in high noise places or whispering in quiet ones. This usually ensures the best transmitted audio quality and most consistent volume at the receiving radio.
- When a large change in temperature and/or altitude has occurred since the radio was last charged or an accessory was removed, briefly open and reclose either the Micro-USB charging port flap or accessory port flap. This will release any potentially established pressure in the radio and result in better audio quality.
- When the radio has been soaked or submerged in water, shake the radio with one hand facing the microphone port and speaker grill downwards into the upturned palm of your other hand in order to drain trapped water.
Technical and Repair Support (for contracted customers only)
The Customer Care can be contacted with the appropriate telephone numbers listed below. Please be prepared to provide your contract number, product serial numbers and issues for faster response and resolution.
United Kingdom (English): 0800 731 3496 or +44 207 019 0461
Austria (German): 0800 281 195
Denmark (English): 80 253 546
France (French): 0800 914 532 or +33 176 775 609
Germany (German): 0800 724 6872 or +49 69 22221568
Israel (Hebrew): 180 931 5818
Italy (Italian): 800 791 276
Netherlands (English): 0800 0249 893
Norway (English): 800 14 802
Poland (Polish): 00800 1215 772
Saudi Arabia (English): 800 811 0523
South Africa (English): 0800 994 886
Spain (Spanish): 9009 416 84 Sweden (English): 020-79-4489
Ukraine (Ukrainian): 0-800503574
United Arab Emirates (English): 8000 3570 4387
Motorola Solutions Technical Notifications
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Product Manuals and User Guides
If you would like to download your product manuals and user guides, please click here and select 'Browse Documentation' and then look for the required technology or services. Once you have identified the product or service, you can use the Search filters to find the document you need.
Motorola Mobility Products (Cell Phones, etc.)
For Motorola Consumer products (cell phones and accessories) support, please visit motorola.com
Body-Worn Cameras (Formerly Edesix)
For customers of the company formerly known as Edesix, support for your body-worn cameras and VideoManager software can be found by emailing: support@edesix.com.
The Return Materials Authorisation (RMA) Form can be found here.
Any purchases of body-worn cameras through Motorola Solutions should obtain support here.