What personal information is collected?
Product and Services
When a visitor places an order with us, Motorola Solutions may collect personal information about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal information, such as payment card information, driver's license numbers, social security numbers (or equivalent national identification numbers) and date of birth.
- Specific Product Privacy Practices
The following notices explain specific privacy practices with respect to certain Motorola Solutions products and services that you may use:
We may ask you for and collect personal information at other times, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by Motorola Solutions or one of its business partners; when you want to find out about service offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by Motorola Solutions or one of its business partners; when you send an email to Motorola Solutions.
Motorola Solutions (and our Service Providers) may also collect information made publicly available through third-party platforms such as social media websites, online databases, or directories or other legitimately obtained information. This information may be governed by the privacy notice(s) provided by the third party at the time of collection.
We will collect personal information when you express interest in employment with Motorola Solutions. Data that may be collected by Motorola Solutions or one of its business partners includes, but is not limited to, names, contact information, CV or resume, date of birth, compensation information, race and ethnic origin.
Other Information Collection
We may also collect personal information when you engage in other activities on the sites. Our web server logs collect the domain names of visitors to our web sites. This information is aggregated to measure number of visits, average time spent on a Motorola Solutions web site, pages viewed and web site usage information. We use this information to measure the use of our sites and to improve the content of our sites. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.
In some cases, Motorola Solutions, as part of its business relationship with a retail business or other business or government customer, may be asked to receive, gather, store, or analyze information about the users, consumers or potential consumers of that business or government organization. In such cases, the business or government organization will be responsible for determining how the information will be used and for providing notice and taking any other legal steps with regard to the collection and use of such information.
Information for Business Partners
If you represent a Motorola Solutions business partner, you may visit Motorola Solutions' sites intended specifically for business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and business partners generally. For instance, this may involve using your information to send you details of business partner programs, including product offerings or special opportunities. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Motorola Solutions' customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
Information for Suppliers
If you represent a Motorola Solutions' supplier, you may visit Motorola Solutions' Web sites intended specifically for use by Motorola Solutions' suppliers. We may use the information provided on that site in connection with entering into or performing purchases, contracts, or other transactions with you or related business partners (such as customers). For example, this may include sharing information with other parts of Motorola Solutions, Motorola Solutions' business partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Motorola Solutions' suppliers generally.
User ID Tracking on Motorola Solutions Business Partner Website
The Motorola Solutions Website intended specifically for use by Motorola Solutions Business Partners uses Google Analytics, a web analytics service provided by Google. Google Analytics uses a unique User ID where a user is authenticated and logged in to its website to track and analyze website visits and usage.
On Behalf of Motorola Solutions, Google Analytics tracks users’ flow, location by country, language, browser and operating system, internet service provider and devices used to access our Business Partner Website. Motorola Solutions tracks this information to improve service to its clients.
Motorola Solutions will not track or upload any data that allows Google to personally identify an individual (such as name, Social Security Number, email address, or any similar data), or data that permanently identifies a particular device (e.g. IP address). However, Motorola Solutions may use this data to correlate it with other data we may hold about you in our CRM database (customer profile) to improve our website and provide relevant content.
Users can opt-out on our website by clicking here. Website users who do not want their data collected with Google Analytics can also install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics script running on websites to prohibit sending information to Google Analytics. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser. Read more about Google Analytics opt-out browser add-on here.
Mobile Applications and Use of Information in the Social Computing Environment
Motorola Solutions also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement.
Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms may be made broadly available to others inside and outside Motorola Solutions.
Third Party Websites
Who is collecting the information?
When you are on a Motorola Solutions site and are asked for personal information, you are sharing that information with Motorola Solutions, Inc., its subsidiaries and related companies. Additionally, if you purchase a product or other device requiring service, your personal information may be collected by a third party company working with Motorola Solutions. Motorola Solutions may also contract with third party companies to perform services for Motorola Solutions on its web site that require these companies to collect personal information (e.g. hosting a web site sweepstakes, promotion or survey, or selling software downloads, online job application).
Use of Personal Data
How is my personal information used?
Motorola Solutions' primary goal in collecting personal information is to facilitate order processing, to communicate regarding business matters, to enable us to contact you if a problem arises with your order, or if there is some other need to reach you. Additionally, if you purchase a product or other device requiring service, your personal information may be used to obtain a credit report if necessary. Such information is required to complete a purchase transaction. This information may also be used to provide you with a customized experience on our site, which includes interactive communications and other services. The Motorola Solutions site may also contain optional registration, surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, to work better with you as a business partner, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional and voluntary.
We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional emails sent by Motorola Solutions, or by third parties under contract with Motorola Solutions. Motorola Solutions may also match user information with third party data to help us better understand our customers.
Motorola Solutions also conducts research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola Solutions may share this aggregated data with our business partners.
Finally, we may also ask for your personal information when you express an interest in employment opportunities at Motorola Solutions.
Sharing of Personal Data
With whom does Motorola Solutions share my personal information?
In addition, Motorola Solutions shares the information you provide with Motorola Solutions subsidiaries and related companies. If you or your company purchase a product or other device requiring service, your personal information is shared with the relevant service provider. Additionally, if you express an interest in a product requiring a particular type of service, Motorola Solutions may share your personal information with your local service provider in order to determine whether such service is available in your area.
Motorola Solutions may share your personal information with third-party business partners so that they may provide services to Motorola Solutions that are consistent with the terms of this Privacy Statement, and this web site (e.g. database management, sending targeted emails, software sales, and conducting sweepstakes and other promotions on behalf of Motorola Solutions). Motorola Solutions takes great pride in utilizing only reputable business partners. Motorola Solutions may also, on occasion, provide personal information to third-party businesses as part of a specific product, service, or promotion.
Motorola Solutions shares web site usage information about visitors to our web sites, who have received a targeted promotional campaign, with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our web sites through the use of pixel tags (also called clear gifs). The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable.
Mergers or Acquisitions or Sale
Also, in the unlikely event of our bankruptcy or insolvency, your personal information may be included in the transferred assets to third parties.
What choices do I have regarding collection, use and distribution of my personal information?
Motorola Solutions or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s). Click here to manage your communications preferences.
On certain types of Motorola Solutions promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.
Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you or your company may be unable to participate in certain programs or activities sponsored by Motorola Solutions.
You also have the right to access (review, correct, amend or delete) your personal information by contacting Motorola Solutions. Individuals are responsible for providing Motorola Solutions with accurate and complete personal information, and for contacting Motorola Solutions if correction of such information is required. We will strive to keep information we hold about customers accurate. Please note that, where permitted, we may charge a nominal fee for fulfilling access requests and that we reserve the right to disallow unreasonable requests for access.
If you have established a "user profile" on a Motorola Solutions web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.
Please direct any questions concerning Motorola Solutions' privacy practices to firstname.lastname@example.org. Requests to unsubscribe from ("opt-out" of) communications from Motorola Solutions can be managed here. Inquiries or requests may be mailed to:
Motorola Solutions UK Limited
Street London, SW1E 5LB
What about information security?
When you place an order or provide personal information, we employ certain technical and organization security measures, such as encryption where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola Solutions. Motorola Solutions currently uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.
However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola Solutions cannot ensure or otherwise warrant the security of any information you provide to us or from our Web site, and therefore you use our site at your own risk.
What about my child's privacy?
Web sites operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries are intended for use by persons age 13 and over or as required by local law. Motorola Solutions does not seek to collect information about children under the age of 13. No information should be submitted to or posted on Motorola Solutions' web sites by users under 13 years of age. If a child under the age of 13 submits personal information to Motorola Solutions' web sites, we delete the information as soon as we discover it was provided by a child under 13 years of age and do not use it for any purpose. Motorola Solutions encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.
This Privacy Statement is subject to change without notice.
The last content update was made on July 11, 2017.
This site is operated for and on behalf of Motorola Solutions Limited whose registered office address is Nova South, 160 Victoria Street, London, United Kingdom, SW1E 5LB.