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    • 2019 H1 - Top Public Safety Videos

      Published 2 days ago by Paul Jeffs

      As it's approaching mid-year, let’s take a look at the most popular new public-safety focused videos released so far this year.

      1. Number one with well over 1000 views is: Keeping Frontline Police Officers Safe with MTP6650 TETRA radios
      This video shows how TETRA radio technology can ensure safer outcomes by enabling essential communications for frontline police officers - whether that’s in rural environments or deep inside buildings…

       

      2. Following on is this video introducing the: New Si200 Bodyworn Camera and Digital Evidence Management
      Mike Williams takes us through a hands-on demo of CommandCentral Vault, showing video footage reviewed and analysed alongside GPS location data and mapping plus a demo of the new Si200…

       

      3. ADVISOR™ TPG2200 TETRA Two-Way Pager - Product Tour
      This rapid product tour highlights key features that will help you reach your firefighters, emergency personnel, ambulance, healthcare and other remote workers when they’re needed most..

       

      4. Telecom CLM upgrade to enhanced public safety TETRA network with DIMETRA X Core
      Telecom CLM switched over their system overnight to deliver enhanced public safety communications in Castilla-La Mancha, Spain with a new DIMETRA X Core TETRA network…

       

      5. Motorola Solutions Kodiak Broadband Push-To-Talk
      Steve Beach introduces the Kodiak broadband solution and how it is used by carriers worldwide to provide LMR augmentation and gives us a demonstration of its standards-based mission critical functionality…

       

      You can catch all these videos in one place on our Think Public Safety 2019 H1 Top Videos YouTube playlist.

      Paul Jeffs is Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

      Paul is on LinkedIn

       

       

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    • 5 key questions to consider when looking for your emergency responder alerting solution. Author: Fergus Mayne

      Published 20 days ago by Paul Jeffs

      On-call public safety personnel and emergency service volunteers such as first responder paramedics and volunteer firefighters must be contactable at all times to respond to emergency calls. Secure and reliable communications are essential if they are to respond to the call for help and save lives. But what are the key things you should consider when looking for an alerting solution for them?

      1. What type of alerting device do you need?
      Today’s smartphones might seem to be the best choice but can suffer from poor battery life and lack of coverage - letting you down in times of emergency. The latest generation of pagers can do a better job as they have long battery life and high receiver sensitivity to give you greater coverage in buildings and built up areas.

      These pagers can work for hours on end when out and about without a charge. They are also compact and easily incorporated into everyday lives – at work, home or out and about. Well designed pagers are intuitive to use so a user can immediately understand the message sent. I recommend you look for a pager with a robust and rugged design (to reduce failure rates).

      2. Does it run on a trusted, secure and reliable network?
      The next thing to consider is the communications network - is it secure and resilient? Consider the security offered by the alerting system’s network infrastructure - is it secure from eavesdropping or traffic analysis by hackers? Is it vulnerable to replay attacks? TETRA networks use standards-based Air Interface Encryption to address public safety security requirements while avoiding vendor lock-in.

      In addition to security, also think about the resilience you need from your alerting system. In an emergency situation you need to be able to rely on the network to contact your teams. Unfortunately, it is often in such crisis situations that commercial cellular networks become congested, and in extreme cases, even break down. TETRA networks offer mission-critical, dedicated communications infrastructure that provides the necessary levels of resilience and availability for emergency services alerting.

      Using TETRA paging devices with built-in GPS receivers can also allow the dispatcher to see where the closest available resources are and alert them first.

      3. Does it provide two-way communication?
      Assembling your team quickly and getting them onsite to the incident is vital. Your alerting solution plays a key role in how effective you’ll be. If the paging system is only one way, several call-outs often need to be sent to ensure that alerting messages are received. Additionally, the absence of acknowledgement messages in one-way alerting systems means the dispatcher is unaware of who has accepted and therefore, whether additional call-outs to other teams are required, ultimately leading to control centres ‘over-alerting’.

      Two-way paging systems minimise over-alerting costs by providing real-time status information of the recipients of call-out messages. They allow responders to instantly feedback their status to the control centre so the time to alert the required number of volunteers and hence response time is significantly reduced.

      4. Is it based on open-standards?
      I recommend you avoid vendor lock-in situations by investing in solutions that are based on open standards, rather than any based on proprietary authentication and encryption. TETRA is an ETSI open standard. As TETRA paging systems leverage standardised Air Interface Encryption, End-to-end-Encryption, they offer multi-vendor alternatives.

      Consider also the need for scalability in your alerting system, especially when dispatching teams to major incidents. In addition to supporting standalone operation, modern alerting systems provide application programming interfaces to allow CAD systems to send and respond to paging messages. Integrating with the CAD system enables more precise targeting of call-out messages based on role, status and location.

      5. Who is the right partner?
      As one of the world’s leading suppliers of TETRA solutions, Motorola Solutions is a partner you can rely on. We designed our ADVISOR TPG2200 TETRA two-way pager to be simple to use, even with one hand. You can quickly read and respond to messages with a bright, 2” colour display and familiar user interface. Carry this pager anywhere too, without it getting in the way thanks to a lightweight, compact design. And, since the TPG2200 is IP54 rated for dust and water protection, you know it will keep working even when exposed to the elements. Find out more about ADVISOR TPG2200 TETRA two-way pager here.

      Our TETRA Pager is in use on the UK’s Airwave TETRA Network with North West Ambulance Service - check out the press release here.

      read the guide

      You can also check out our in-depth guide: ‘Things to consider when looking for an alerting solution for emergency responders.

      Fergus Mayne

       

      Fergus Mayne is Head of UK & Ireland Sales at Motorola Solutions

      Fergus is on LinkedIn

       

       

       

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    • Prepared with the information you need. Ready when every moment counts. Author: Yann Marston

      Published 34 days ago by Paul Jeffs

      Motorola Solutions at Mission Critical Technologies London, Excel, stand MCT404, 12-13 June 2019

      Every day, public safety users rely on effortless and reliable communications. They call it their lifeline. From mission-critical services and command centre software through to secure and reliable radio solutions, our technology is helping to advance that communications lifeline - preparing today’s public safety users with the information they need, so that they are ready when the moment comes.

      Come and see this in action on the Motorola Solutions stand MCT404 at this year’s Mission Critical Technologies event. Let us show you how we can help in 4 key areas from ‘optimised incident response’, ‘having eyes on the scene in seconds’, through to ‘streamlined evidence collection’ and ‘enhance community safety’.

      Solutions we will be demonstrating at the event, supporting these areas, include:

      • Cloud-based Command Central Control Room Solution (Command Central CRS) – simplify your control room’s ESN upgrade, stay-up-to-date and save money
      • Command Centre Software – real-time intelligence to maximise your operational effectiveness
      • Pronto – benefit from digital mobile policing
      • Avigilon Appearance Search™ Technology and Unusual Motion Detection Technology – help speed investigations and aid public safety
      • Purpose Built Devices – meet the needs of mission critical communications users

       

      We’ve been busy with pre-conference activities too. I was fortunate to take part in a pre-conference webinar on ‘The Future Command and Control Room’ This was hosted by Bernard Rix, Publisher of Policing Insight, and featured the real experience of Andrew White, Assistant Chief Officer Resources of Lincolnshire Police. This was recorded and is available on-demand now at: http://bit.ly/FutureCR1

      Headline speakers in the main conference include:

      • Chief Superintendent David Jackson, Head of Control Rooms, Metropolitan Police
      • Julian Martin, Chief Information Officer, London Fire Brigade
      • Richard Berry, Assistant Chief Constable, Gloucestershire Police and Lead for Communications Data at National Police Chiefs' Council (NPCC)
      • Andrew White, Assistant Chief Officer, Lincolnshire Police

       

      MCT London

      I look forward to seeing you in London.

      You can register for a free ticket at https://tmt.knect365.com/mission-critical-technologies/

      Yann Marston is Strategic Sales Director at Motorola Solutions

      Yann is on LinkedIn

       

       

      Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety. You can keep up to date with the event on social media by following @MCTSeries.

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    • The One Action that Cuts Network Outages in Half Author Graeme Casey

      Published 48 days ago by Paul Jeffs

      Eye-Opening Finding from our Inaugural LMR System Management Survey

      Land mobile radio (LMR) system management has come a long way since the days of analogue-only radios and manual support services. Maintaining today’s software-centric LMR system requires a new set of tools and expertise. This paradigm shift brings its own set of challenges, benefits, and considerations.

      To understand how LMR system management trends are evolving, we conducted an inaugural study on the way systems are managed across the globe.

      We received 120 respondents from 24 countries, representing public safety, government agencies, and enterprise organisations in a range of business- and mission-critical industries. Our research uncovered some interesting trends, especially about network monitoring.

      It is widely understood that network monitoring is crucial for a healthy LMR system and the results from our survey support this. But what was especially eye-opening is just how critical network monitoring really is. Our research reveals that organisations that monitor their systems 24x7x365 have had nearly 50 percent fewer outages in the past year than those that do not.

      And yet, networking monitoring is not a given. In fact, almost a third of survey respondents do not monitor their LMR systems 24x7x365. Like similar communication environments, LMR networks generate thousands of system alarms on a daily basis. And while leading networking monitoring software allows system managers to pinpoint critical alarms faster, these resources require a large investment in tools and staff, including a sophisticated network operations centre (NOC).

      Almost 20 percent of organisations that do not monitor their network 24x7x365 say their internal IT support staff is simply too small to provide around-the-clock service. Half cited budget constraints as the main impediment to robust monitoring.

      For both, partnering with an outside service provider can provide the necessary support. Along with delivering the skills that may be hard to hire in-house, outside providers can often offer partnerships that take smaller budgets into account with manageable monthly payments.

      You can download the full 2018 Motorola Solutions LMR System Management Benchmark Survey Report

      Check out the full survey

      We can help too. Our mission is to ensure that your LMR system works seamlessly, is safeguarded, and can adapt to new operational complexities and technology changes. Motorola Solutions offers best-in-class universal support, maintenance tools, resources and a global team of experts who have an intimate knowledge of LMR systems and associated technologies.

      Graeme Casey

      Graeme is Director Global Infrastructure Services Product Management at Motorola Solutions

      Graeme is on LinkedIn

       

       

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    • Cybersecurity Arena Faces Growing Shortage of Qualified Professionals Author: Troy Mattern

      Published 55 days ago by Paul Jeffs

      Cyber crime continues to proliferate across the globe with the number of data breaches on an upward trend. The result is an immense demand for skilled security professionals to address growing concerns. Unfortunately, the availability of security experts is a challenge for organisations and agencies – and is only expected to get worse. Already, the cybersecurity workforce gap is on pace to hit three million globally.

      This growing gap will have a significant impact on the industry. Organisations who find themselves with a shortage of security personnel are at risk of slowed adoption and implementation of the critical tools needed for cybersecurity efforts – opening them up to potential breaches and attacks. When looking at effectively securing infrastructure, 87 percent of companies believe that hiring and retaining qualified security professionals is critical.

      Yet, despite efforts to increase hiring and fill needed positions, demand continues to outpace supply. Today’s organisations face a staffing problem that is more logistical than financial – with security budgets increasing but talent recruitment continuing to be a challenge.

      The growing workforce shortage is being driven by a lack of qualified personnel – with a large segment of the available workforce lacking the requisite skills that enterprises need. Sixty-four percent of organisations report that only half of their applicants are qualified for an open security position – with technical skills being the biggest existing skills gap. For public safety and government agencies, there is the additional challenge of competing with private, enterprise organisations that can be more attractive to potential talent.

      Unfortunately, traditional recruitment methods are falling short. It is not uncommon for cybersecurity workers to arrive at their roles through unconventional paths. In fact, 87 percent of current professionals did not start their careers in cybersecurity – but rather moved into the field from a wide variety of other professions including information technology. Further compounding the issue is a lack of training, with only three of the top 50 US university computer science programs requiring cybersecurity coursework.

      In order to close the gap, hiring managers need to explore new recruitment and development channels and find innovative strategies and techniques to engage potential professionals. This can include professional development programs, training and apprenticeships to grow security talent.

      Filling the long-term, growing cybersecurity skills gap is critical. But organisations have a need for professionals now. For companies in need of security expertise, partnering with an organisation that can provide cybersecurity support and services may be the solution. These organisations are prepared to work with companies to safeguard their critical communication networks and technologies and are trained to stay actively informed of the rapidly changing landscape of security threats and compliance requirements. Read the full Motorola Solutions White Paper to learn more about the need for cybersecurity experts.

      White Paper

      You can learn more about our cybersecurity solutions at www.motorolasolutions.com/cybersecurity

       

      Troy

       

      Troy Mattern is Vice President of Cybersecurity Products and Services at Motorola Solutions.

      Troy is on LinkedIn

       

      This post was originally published in our sister blog for North America.

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    • How technology is improving frontline police officer safety Author: Tunde Williams

      Published Apr 05 2019, 2:07 PM by Paul Jeffs

      Every 6 minutes, a police officer in the UK presses their radio’s emergency button. With today’s TETRA digital radio technology, that single button press sets off a series of life-saving and automated actions:

      1. The officer’s location is shared with the control room
      2. The radio is assigned to an emergency talkgroup and given priority access to the network
      3. The radio’s microphone is activated, allowing colleagues to hear what’s happening

      It goes without saying that for officers on the frontline, the two-way radio is their communications lifeline.  Frontline safety is a continuum and for over 90 years Motorola Solutions has been at the forefront of innovation, advancing mission-critical radio technology and pioneering new areas of cognitive research that explore human performance in high-stress environments.

      As this new video highlights, technology advancement promises to further enhance the safety of frontline teams while also improving the effectiveness of incident response.

      Multi-constellation satellite support will help reduce incident response times
      A recent study by Loughborough University(1) highlighted achievable reductions in response times based on identifying the closest available resource. That study also showed potential improvements in response performance, from 94% to 97%, through the efficient use of frontline resources.

      An accurate personnel positioning mechanism is vital to realising faster incident response. Modern tracking technologies that are integrated in next generation TETRA radios are able to increase positioning accuracy through the use of more than one Global Navigation Satellite System (GNSS). In particular, the GPS-GLONASS dual-GNSS receiver can enable a location accuracy of less than 2m - compared with a typical accuracy of ~10m for a GPS single-GNSS system. The high positioning accuracy provided by combined GPS-GLONASS receivers is crucial in urban settings in particular, as it could help determine which side of a street an officer in need of help is situated, and help to ensure a faster response.

      Intelligent emergency alerting will improve officer safety in weak coverage areas
      Many police forces deploy TETRA repeater gateways to ensure communications in areas with limited coverage such as in remote rural locations and indoor environments.  Repeater gateways implementations are typically based on mobile (vehicle) radios and may not always be available during an incident response.

      For example, consider a police officer on a foot chase which leads into an underground car park.  While attempting to make an arrest, the suspect becomes violent and the officer tries to call for support using his radio. In such situations, lack of network coverage would put the officer’s personal safety at risk. To enhance personal safety, Motorola Solutions has developed an intelligent emergency alerting technology that will allow an emergency alert to be sent via direct mode (radio-to-radio communication) when a network signal is not present. As Motorola Solutions TETRA radios can be configured to scan both trunked mode talkgroups and direct mode talkgroups, colleagues within direct-mode range can receive the emergency alert and provide critical support to that officer. 

      Advanced noise suppression will enhance frontline communications
      Windy conditions and noisy environments, such as sporting events, can severely impact audio clarity, making it difficult for frontline officers to communicate effectively. While many officers are mandated to use ear-piece accessories for health and safety reasons, the radio’s microphone is often relied upon to transmit critical audio messages.

      Using noise suppression technology, the effects of wind and background noise can be minimised - resulting in improved audio intelligibility in difficult environments. To ensure high quality speech, Motorola Solutions has developed advanced noise suppression technology that also minimizes the effect of wind hitting the microphone. The end result is clearer communications and safer frontline officers.

      When selecting your next mission-critical TETRA radio, look for capabilities that enhance personal safety. We believe that safety is never too much.

      To find out more check out this video:

       

      …and visit our Frontline Safety website too:

      Frontline Safety

       

       

      Tunde Williams

      Tunde Williams is Head of Marketing for Europe, Middle-East and Africa

      Tunde is on LinkedIn

       

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      References: (1) - S. Dunnett, J. Leigh, L. Jackson, (2018), Optimising police dispatch for incident response in real time,  Journal of the Operational Research Society

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