Eye-Opening Finding from our Inaugural LMR System Management Survey
Land mobile radio (LMR) system management has come a long way since the days of analogue-only radios and manual support services. Maintaining today’s software-centric LMR system requires a new set of tools and expertise. This paradigm shift brings its own set of challenges, benefits, and considerations.
To understand how LMR system management trends are evolving, we conducted an inaugural study on the way systems are managed across the globe.
We received 120 respondents from 24 countries, representing public safety, government agencies, and enterprise organisations in a range of business- and mission-critical industries. Our research uncovered some interesting trends, especially about network monitoring.
It is widely understood that network monitoring is crucial for a healthy LMR system and the results from our survey support this. But what was especially eye-opening is just how critical network monitoring really is. Our research reveals that organisations that monitor their systems 24x7x365 have had nearly 50 percent fewer outages in the past year than those that do not.
And yet, networking monitoring is not a given. In fact, almost a third of survey respondents do not monitor their LMR systems 24x7x365. Like similar communication environments, LMR networks generate thousands of system alarms on a daily basis. And while leading networking monitoring software allows system managers to pinpoint critical alarms faster, these resources require a large investment in tools and staff, including a sophisticated network operations centre (NOC).
Almost 20 percent of organisations that do not monitor their network 24x7x365 say their internal IT support staff is simply too small to provide around-the-clock service. Half cited budget constraints as the main impediment to robust monitoring.
For both, partnering with an outside service provider can provide the necessary support. Along with delivering the skills that may be hard to hire in-house, outside providers can often offer partnerships that take smaller budgets into account with manageable monthly payments.
You can download the full 2018 Motorola Solutions LMR System Management Benchmark Survey Report
We can help too. Our mission is to ensure that your LMR system works seamlessly, is safeguarded, and can adapt to new operational complexities and technology changes. Motorola Solutions offers best-in-class universal support, maintenance tools, resources and a global team of experts who have an intimate knowledge of LMR systems and associated technologies.
Graeme is Director Global Infrastructure Services Product Management at Motorola Solutions
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