The COVID-19 crisis has had a devastating effect on the lives of millions and has driven companies to think about how business is conducted. Finding new ways to keep engaging with customers despite the challenges of lockdowns, social distancing and other restrictions isn’t easy and most have seen a fundamental shift in the day-to-day approach to operations. One of the areas that has seen exponential growth accelerated by the pandemic is on-line engagement: Zoom, Teams, Meet (and others) calls, webinars and virtual events have all been heavily utilised as a substitute for face-to-face meetings, but have they delivered and will they continue when we emerge from the pandemic?
At Motorola Solutions, we have been running webinars and holding on-line meetings for many years and they are a great way to reach a large number of people. They allow us to regularly engage with our customers, rather than the once or twice a year that was possible at physical events, and this year we’ve been holding more sessions than ever.
A huge difference for us in the last 12 months has been the emergence of virtual events: we’ve taken part in several on-line industry events like Critical Communications Week and we’ve also developed the Motorola Solutions VIRTUAL EXPERIENCE CENTER (VEC) that simulates an exhibition space to showcase our whole portfolio. It has a futuristic design that is especially impressive using a VR headset and it lets us showcase our entire range of products in a way that wouldn’t be possible in the real world. It’s almost a year since we launched the VEC and in the intervening time we’ve expanded it to cover more products, more information and added a virtual tour guide to explain what’s on offer.
As I look to the future of virtual events, it’s undeniable that on-line formats offer advantages: on-demand systems like our VEC make access convenient for people across time-zones, the always-on nature makes repeat visits easy and far more can be covered virtually than is practical in the real world. On the flip side, they can’t match the interaction, networking and “touched with your own hand” experience of physical events. They also need to continue evolving to stay interesting and relevant.
Although some countries are still firmly in the grip of the pandemic, others are beginning to show signs of starting to open up. I think virtual events are here to stay, but as a part of the marketing mix and not as a substitute for in-person activities as some have suggested. I’d love to hear your experiences and views on the real vs virtual debate.
Head of EMEA Solutions Marketing
Motorola Solutions UK Limited
Connect with Sean on LinkedIn
Ein einsatzkritisches Ökosystem, das wirkungsvolle Zusammenarbeit in schnell wechselnden Lagen fördert
Bei meinen Begegnungen mit Ersthelfern, Sicherheitskräften und dem Militär haben die einzelnen Personen oftmals über die häufig unvorhersehbaren und sich ständig verändernden Lagen gesprochen und wie sie dadurch gefordert sind sich schnell anzupassen oder umzustellen um tragfähige Entschlüsse zu treffen. Aber trotz aller vorhandener Erfahrungen glaube ich nicht, dass irgendjemand auf eine Pandemie wie die, die wir derzeit erleben, wirklich vorbereitet sein konnte.
Es scheint, dass Covid-19 eine einzigartige Reihe von Herausforderungen für die öffentliche Sicherheit mit sich gebracht hat, die durch geringere Ressourcen, neue Richtlinien zur Durchsetzung und zusätzlichen Zeitaufwand für die Bewältigung von Zwischenfällen noch verschärft wurden.
Da viele von uns gezwungen waren und sind, online zu arbeiten, online zu studieren und online soziale Kontakte zu pflegen, nehmen Cyberkriminelle dies als neue Gelegenheiten wahr, während Extremisten und Terroristen ihrerseits nach Möglichkeiten suchen, die Pandemie auszunutzen. Einschränkungen der individuellen Freiheiten haben auch die Spannungen zwischen Zivilisten und Polizeibeamten verschärft, was insgesamt die Bedrohung für die Sicherheit Ihrer Einsatzkräfte erhöht.
Der Umgang mit solchen alltäglichen Komplexitäten hat zu einer dringlicheren Forderung nach schneller, zuverlässiger Kommunikation geführt, um sicherzustellen, dass wir alle besser vorbereitet sind und dass die Gemeinschaften, denen wir dienen, besser geschützt werden können.
Eine vernetzte, einheitliche Plattform zur Stärkung der taktischen Entscheidungsfindung und schnelleren Bedrohungsbeurteilung
Unser Ökosystem aus einsatzkritischen Sprach-, Video- und Analysefunktionen wurde entwickelt, um Lageerfassung und die Echtzeitaufklärung zu optimieren, so dass die wichtigsten Informationen in Ihrem gesamten Betrieb reibungslos fließen können.
Es ist modular aufgebaut und bietet die Flexibilität, die für Ihre Einsätze am besten geeigneten Lösungen zu wählen, so dass Sie besser vorbereitet sind, wenn Situationen weniger vorhersehbar werden.
Mit dem neuen TETRA-Funkgerät MXP600 in der Hitze des Gefechts effektiv reagieren
Bei Motorola Solutions denken wir immer weit voraus, um Wege zu finden, Behörden und Organisationen mit Sicherheitsaufgaben eine größere Vielseitigkeit zu bieten und Technologien zu entwickeln, die sich intuitiv und nahtlos in Ihre täglichen Abläufe integrieren lassen. Unser neues TETRA-Handsprechfunkgerät MXP600 verstärkt Ihre existentielle Kommunikationsverbindung durch seine Fähigkeit, mit den Technologien zu interagieren, auf die sich die Einsatzkräfte an vorderster Front verlassen. Das MXP600 wurde entwickelt, um Produktivität zu fördern und Ersthelfer im Einsatz zu halten, und es ist zukunftsfest für die Zusammenarbeit mit anderen Geräten wie Smartphones und Bodycams. So haben Sie die Unterstützung, die Sie benötigen, um in den entscheidenden Momenten effektiv reagieren zu können.
Wenn Sie mehr darüber erfahren möchten, wie Sie Ihre einsatzkritischen Dienste weiterentwickeln können, um unsere Gesellschaft, unser Land und unsere Einsatzkräfte zu schützen, besuchen Sie uns am virtuellen Stand von Motorola Solutions auf der digitalPMR Expo vom 24. bis 26. November.
Auch unter firstname.lastname@example.org bin ich und das gesamte Motorola Solutions Team für Sie erreichbar.
Bleiben Sie in Verbindung und bleiben Sie sicher und gesund.
Country Manager und Head of Sales DACH,
Motorola Solutions Germany GmbH
Connect With Axel on LinkedIn
Motorola Solutions’ Avigilon CCTV solutions are now certified by the Surveillance Camera Commissioners (SCC). The self-certification verifies that Avigilon’s technology meets the requirements for ensuring that their video security systems are designed and manufactured in a manner that assures that they are secure by default and design. The certification affirms Motorola Solutions’ innovative work within the cybersecurity space.
By following the Secure by Default guidance, Motorola Solutions is demonstrating its commitment to developing products that are protected against current cyber security threats, at the point of manufacture. The Secure by Default certification means that the technology will meet certain requirements that ensure a configuration that is the most secure when the component is shipped. This makes it more likely that once the system is installed, it will remain in a secure state against certain cyber threats.
The requirements requested by this self-certification mean that the UK’s resilience against cyber security attacks via video surveillance systems is higher. The requirements are an important step forward for manufacturers, installers and users alike to provide the best possible assurance for stakeholders that products are as secure as possible against cyberattacks.
Tony Porter, Surveillance Camera Commissioner, said: “Many congratulations to Motorola Solutions’ Video Security and Analytics team in certifying their products as ‘secure by default’. The certification mark demonstrates to customers and stakeholders alike that the products listed on my website meet the minimum requirements I expect in terms of cyber-secure surveillance camera products. It is crucial that consumers know that the surveillance camera devices they purchase are cyber-secure. So, it’s great that we have a number of proactive manufacturers like Motorola Solutions leading the way toward a common goal to develop products to mitigate potential cyber-threats”.
The certification is an important achievement for the Video Security & Analytics team at Motorola Solutions as it is expected to form part of a bigger picture in the near future, where there will be greater guidance around the design and deployment of CCTV in the UK. Consultants using Secure By Default will be able to use the guidance to form part of their product selection for their design specifications.This guidance forms part of a wider suite of documentation being developed as part of the SCC Strategy in support of the SCC Code of Practice.
To find out more about the specific requirements to become certified, please take a look at this document produced by the UK Surveillance Commissioner.
What do you value when it comes to building on the current success of your business? Is it perfecting the balance between expenditure and income; ensuring your customers are satisfied enough to not look elsewhere; streamlining all operational processes or having the most robust recovery plans in place for when the unexpected hits?
All are extremely vital but what value do you give employee communication? Or, more to the point, what value do you give to building the right communication platform? To understand its potential I’ve always believed there are 3 tracks to communication and if you get these right then teams and management can achieve their goals and the entire business strategy is supported:
Efficiency, productivity and safety are the end-game of what can be achieved through the deployment of a reliable communication platform, but how do you get there? When there is no "one-size-fits-all" platform that you can simply pick off the shelf how do you even begin to know what will work for you?
3 EVALUATION POINTS TO KICK OFF YOUR COMMUNICATION'S REVIEW
Common to every business there are three core areas I’ve identified that will help focus a review of your existing platform to assess whether your communication is holding you back from achieving your business goals.
Spot the warning signs that your existing communication platform isn’t coping.
Ask yourself if you have more employees, bigger premises, or a workforce that works more remotely, or on their own more often, since you rolled out your current communication solutions.
Assess if your communication platform supports emergency situations or unplanned downtime.
Basics such as signal blackspots or device incompatibility between employees may restrict the flow of information when it’s needed most.
Analyse employee efficiency and activity
Determine if staff are focused on the most immediate, income generating or target-hitting tasks in an efficient way. Or, are they being diverted from doing so simply because they’re chasing information and going unaware that their expertise is needed?
I hope this blog has gone some way to unearthing the true potential of communication and why it should be valued as a commodity for helping reach business goals and long term strategies.
If you've unearthed some concerns take the next step and discover what you can do about rectifying the uncertainties using Motorola Solutions new guide for 2018 : ‘The Role of Communication in Today’s Modern Business: Your step-by-step guide to building a successful communication platform.’
HARNESSING THE POTENTIAL OF BUSINESSES IN A DIGITAL AGE | CRITICAL COMMUNICATIONS WORLD 2018
When the business landscape is in a constant state of change due to ever increasing customer demands and technological advancements, it may seem like you’re never going to be able to stop and catch your breath.
The first thing to do is recognise what challenges are having the biggest impact on your operations, whether it’s affecting your efficiency, service or safety. I often see the same 5 making an appearance; do you recognise any of these?
Challenge #1: KEEPING OPERATIONS RUNNING ALL DAY, EVERY DAY.
Getting things right first time, every time is no easy task, especially when budgets and timeframes are being squeezed. People, equipment and processes all need to interact efficiently to ensure smooth operations.
Challenge #2: DEALING WITH UNPLANNED EVENTS
From minor hiccups to major incidents, businesses need to prepare so they are ready to respond in an instant.
Challenge #3: ACHIEVING MORE WITH LESS
When ‘streamline’ is the buzz word, efficiency savings must be identified and implemented. The results can have a positive impact on reducing wastage in both time and budgets.
Challenge #4: KEEPING STAFF, CLIENTS AND VISITORS SAFE
The security of premises and protection of people is non-negotiable. In emergency situations delays increase the impact of incidents and injuries with potentially fatal consequences.
Challenge #5: ENSURING STAFF CAN COMMUNICATION ACROSS THE ENTIRE FACILITY
The ability to communicate sounds easy but environments can conspire against you: multiple buildings, blackspots and device incompatibility can easily bring down the most planned for communication platform.
If you recognise any of these challenges then there is a solution that can address any and all of these... Instant communication and real-time data on a unified platform that breaks down barriers between different devices and networks.
That’s what Motorola Solutions will be showcasing at this year’s Critical Communications World in Berlin.
If you’re visiting the show then stop by our stand, C10, where our experts will be on hand to demonstrate how you can harness the potential of your business and define your competitive advantage through communication.
Find out more at Motorola Solutions at Critical Communications World 2018 here
THE 5 C’S OF RADIO COMMUNICATIONS
Despite the surge in smartphone use in the workplace, two way radios have remained the dominant technology for push-to-talk (PTT) communications in the utilities sector. Why is this? Two-way radios are designed for the job. Not only are they rugged and durable, with extremely long battery life but they also offer a secure and extremely reliable network in a time when we are facing heightened security.
Utility engineers may work extended shifts, outdoors, or in dangerous environments that require intrinsically safe devices. These different areas of work will require different devices; ones that can be used with gloves, that include displays or operate hands free. Supervisors who are office based may not carry a radio but they do need to communicate with their workers from their own device; a smartphone. Purpose-built radios designed for specific use cases can meet all of these needs. From extra loud speakers, noise cancelling microphones, glove friendly ergonomics, purpose built accessories, intrinsically safe models plus integrated smartphone PTT applications such as WAVE PTT.
The 5Cs are the basics of what makes Professional Mobile Radio (PMR) such a widely-used communications tool, with more than 40 million two-way radios in use globally.
The 5th C, Capability, is the game changer. The capabilities continue to drive the usage of PMR in the utilities industry and will continue to propel usage for the foreseeable future. Let’s take a look at the 5th C in more detail...
Efficiency and Productivity Capabilities (data applications)
Modern, IP-enabled digital radio systems offer data capabilities. Radio systems might not offer broadband data speeds, but they allow you to deliver data services within your custom designed coverage area. They offer the capacity you need, without the additional data airtime costs and give you exactly the control you need. So with data capabilities, what more can you do?
Secure Communication Capabilities
Security is a big topic these days, especially for utility companies. With PMR you control who can listen to your voice and data traffic. There are many security features to secure this traffic, from business level secure voice encryption to government certified end-to-end encryption with features such as over-the-air encryption key management in TETRA systems. Trusted by tactical teams and government organisations, TETRA secures the most sensitive data.
Safety and Reliability Capabilities
To be safe, your communications must be reliable. Your calls need to always get through so there are features built in to make sure calls are prioritised and radio traffic is load balanced. In case of a mobile network overload, you need to be sure your staff will be able to communicate on their radio network or in direct mode. Systems can be designed to be resilient from redundant backhaul links at remote radio sites to redundant system controllers and back-up power. Plus radio always has the fall-back of direct mode/simplex/talkaround operation so communications can occur directly between radios in a peer to peer fashion without the need for infrastructure.
Which “C” do you think is most critical? Please leave your comments below.
Click here to discover more
Critical Communications World 2016 was a great success with business leaders wanting to find out more about the solutions we have available to help boost productivity, identify efficiencies and all the time helping to underpinworker safety.
We showcased TETRA, DMR, SCADA and WAVE Workgroup Communications - our interoperable communication solution that connects devices over broadband PTT.
Of particular interest was the launch of our latest TETRA radio - the ST7000 - ideal for customer facing staff. Here Ross Harvey demonstrates just why it was so popular.
What's new for business critical?
Sean Fitzgerald outlines the big themes for CCW2016 and beyond in order to drive successful business operations.
The next generation MOTOTRBO devices
Just before CCW2016 we announced the next generation of our hugely popular MOTOTRBO devices and Capacity Max – our ETSI DMR Tier III compliant system. The enhancements are outlined in this short video.
WAVE Workgroup Communications
John Helliwell explains how the new WAVE 7000 bridges the gap between users with smartphones and radios, with new, high performance features
Smart Airport Solutions
Airports are a key focus for us at Motorola Solutions, for the new TETRA radio highlighted above to our SCADA portfolio which Sean Fitzgerald discusses here
CCW2016 it's a wrap
David Parry closes out the show with his highlights - what has sparked interest?
Clare McFarlane is Commercial Editorial lead for Europe & Africa at Motorola Solutions
Clare is on LinkedIn
BUSINESS CRITICAL COMMUNICATIONS IN WORDS & PICTURES
No sooner had the doors flung open on this year’s Critical Communications World 2016, Motorola Solutions unveiled the latest products and solutions we bring to the business community to enable superior workforce communications.
Firstly, there’s the ST7000 TETRA radio – small, discreet and sophisticated it’s ideal for customer facing employees. Secondly, we have WAVE 7000 – part of Motorola Solutions’ Convergence Suite of applications that enables push-to-talk (PTT), mapping, messaging and other functionality to help bridge land mobile radio (LMR) and long-term evolution (LTE) networks.
And let’s not forgot the recently launched next generation MOTOTRBO™ radios.
Watch this video, where Sean Fitzgerald take you through what's new for business critical communications and what we're showing at Critical Communications World 2016.
Our stand at CCW is buzzing with activity as business leaders visit us to find out more about how we can partner with them to connect their business, processes and information for optimum productivity, efficiency and safety.
Can’t be at CCW? Don’t worry here’s the highlights in pictures and over the coming weeks you’ll be hearing more about our Business Critical Communication Solutions.
The stand looks fantastic and the Motorola Solutions team all ready to go!
Communication across a business is a critical element to ensure productivity, efficiency and safety are all maxmised...
And here's out latest radio - the ST7000. The smallest TETRA radio, ideal for the customer facing staff who need an elegant device that doesn't compromise on audio quality...
Recognising the vision of Industry 4.0 we demonstrate how the smart factory has a lot in common with our vision of connected communications, in fact our recently launched next generation MOTOTRBO™ Radios have been purpose built for the factory floor - robust, extended coverage and battery life, indoor locations tracking, Bluetooth 4.0 and integrated WiFi are just some of the latest features...
The transport industry is a key vertical when it comes to developing communication solutions for businesses and they're proving popular at the stand...
Sean Fitzgerald discusses the solutions we have for utility operations, including our TETRA MTP8000Ex Series...
We're covering a range of industries at the event - showcasing how our voice and data solutions work to truly connect the entire business operations.
Clare McFarlane is Commercial Editorial lead for Europe & Africa at Motorola Solutions
Clare is on LinkedIn
Follow @MotSolsEMEA on Twitter and look out for #CCW2016
SHOWING HOW WE ARE CONNECTING PEOPLE, PROCESSES AND INFORMATION
Critical Communications World is almost upon us and we’re getting excited about the solutions we’ll be showcasing for businesses right across the world. I’m not going to give away too much here but trust me they’ll be a few surprises along the way.
Here’s what I can tell you and a hint of what to expect.
Always at the heart of our products, solutions and services is the push to help you build on efficiencies, improve worker safety and drive productivity through the roof. This year we’re taking a look at connectivity and collaboration from voice to data and information to work processes. And bringing all this to life with our extensive portfolio of devices and system from entry level to fully featured high tier models, accessories and applications – we have it all.
Want to find out a little more before the day, visit our Critical Communications 2016 website - we'll be sharing videos, news and more before and during the show.
But more importantly remember ‘Stand D9’, that’s where we’ll be waiting to welcome you! Entrance to the exhibition is free.
RETHINK SAFETY. CONNECT PEOPLE.
RETHINK EFFICIENCY. CONNECT PROCESSES.
RETHINK PRODUCTIVITY. CONNECT INFORMATION.
Sean Fitzgerald, Senior Solutions Marketing Manager, Motorola Solutions
Connect with Sean on LinkedIn: http://www.linkedin.com/pub/sean-fitzgerald/1/705/4a0
Times are tough for today’s utility companies. The challenge of keeping customers happy and employees safe in a world of ever increasing demand and cost pressure. A rise in cyber attacks and threats to network security. Changing regulations and new environmental mandates. How do you maximise operational efficiency without compromising safety and security? Here's three key recommendations.
Step One - Stay Secure with a Reliable, Resilient Mission Critical Network
Fact: 67% of companies report one or more security compromises causing disruption.¹ Fact: Since 2000, natural disasters have cost the global economy $2.5 Trillion.² In this uncertain world, a reliable and resilient mission critical network is imperative to keep your everyday operations running smoothly, even in times of crisis.
Step Two - Go with Proven Mission Critical Communications like TETRA
With over two million users in more than 120 countries, TETRA is proven and trusted. It’s a dedicated network designed to empower utilities with greater safety and efficiency, while delivering the continuity of service and network control your customers expect.
TETRA gives you seamless voice and data communications at all times including during sudden peaks in demand and emergencies. It stays focused on safety with applications like Man Down and GPS tracking. And it looks to the future, paving the way for convergence with LTE for reduced complexity and cost.
Step Three - Expand your Visibility, Enhance your Control
Controlling resources is a big challenge for utilities. With hundreds, if not thousands, of people working across multiple facilities and on the go, how do you keep track of everyone? And everything? Motorola's mission critical technology does the trick.
With Industrial Internet of Things (IoT) solutions, it gives you greater visibility of your assets and infrastructure. It provides the process automation and monitoring necessary to achieve more productivity and safer operations. Plus the security, flexibility and resilience required to maintain control during unforeseen emergencies.
Find out more - read our ‘Empower Your Utility to Meet Escalating Demands’ brochure to see why Motorola's mission critical networks and technology makes all the difference.
Danielle Doo- Solutions Marketing Manager
¹ “Cyber Attacks Up By 60 Percent At Water Utilities,” Water Online, December 10, 2013
² “Natural Disasters Have Cost the Global Economy $2.5 Trillion Since 2000.” United Nations Disaster Report, 2013