UK EMERGENCY SERVICES NETWORK
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ENABLING THE EVERYDAY
TODAY AND TOMORROW
A NEW EMERGENCY SERVICES NETWORK...
Faster responses, safer resolutions. The new Emergency Services Network (ESN) will transform public safety in the UK. With integrated 4G voice and broadband data services, over two-hundred thousand users across police, fire and emergency medical services will benefit from mission critical data that is both reliable and secure. Improved situational awareness will allow users to make more efficient decisions and communicate under the most challenging conditions. It’s the public safety network the UK has been waiting for. Getting the network right from day one is critical - lives depend upon it. That’s why Motorola Solutions has been chosen as a trusted ESN partner.
...WITH USER SERVICES MANAGED BY THE PUBLIC SAFETY COMMUNICATIONS LEADER
Public safety communications is Motorola Solutions’ core business. To meet the challenge of managing User Services, a dedicated ESN business unit has been created. Service Operations will be staffed by highly trained personnel who understand the roles and needs of the emergency services. Motorola Solutions' blueprint for the delivery of Mission Critical Managed Services assures availability and quality of services to all users.
VISION
Deliver the UK ESN Public Safety Communications Services and enable the transition of Users to the new Services
MISSION
Deliver world-class Services to ESN Users to enable them to be their best in the moments that matter
USER SERVICES
24/7 SERVICE OPERATIONS
Motorola Solutions' ESN Service Desk will be staffed 24/7 by highly-trained personnel who intimately understand the roles and needs of users and the services they require to focus on the core mission of Public Safety. You can be assured that availability and quality of service is being governed by experienced personnel, industry leading tools and best practice processes and policies.
SERVICE TRANSITION
Assisting with the orderly migration of users to ESN, this team will be the gate-keeper of change. They will assure your mission critical environment is protected at all times through best practice, industry-leading policies and processes.
SERVICE DESIGN AND GOVERNANCE
Utilising Motorola Solutions’ Service Design Governance process, users can be assured that the functionality of our applications, services and systems will meet their needs. Our Continual Service Improvement methodology embeds Motorola Solutions' value of innovation to continually seek opportunities to drive improvements for users.
UK PUBLIC SAFETY SOLUTIONS
