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Capturing better data for Leicestershire FRS
Capturing better data for Leicestershire Fire and Rescue Service
Tasked with preventing incidents and limiting their impact, Leicestershire needed a customizable solution to capture accurate and high-quality data.
- Fire & EMS
- Voice & Computer Aided Dispatch
Mitigating risk with high-quality data
Leicestershire is a large county in the East Midlands of England, whose population has grown 21% over the past few decades. One of Leicestershire Fire and Rescue Service’s priorities is to make the public aware of risks, in order to avoid accidents from happening in the first place. A key component of this is collecting and recording high-quality data from the incidents they attend.
The challenge
LFRS works closely with other emergency services and their local authority partners to deliver an emergency response and protect communities. They carry out an enforcement role to ensure members of the public are safe and businesses are operating in a safe and legal manner.
Leicestershire Fire and Rescue Service had been using the Home Office incident recording system for over 8 years, but were struggling with increasingly long periods of downtime - which affected the FRS’s timeliness of data recording and reporting. LFRS wanted a system that they would have complete control over and could customise to their own requirements. They wanted the flexibility to meet their dynamic data and information requirements, in order to improve decision making.
Uncovering powerful insights
The incident reporting software provided by 3tc (now a Motorola Solutions company) enabled LFRS to own their data, interrogate it and report on it in a manner that suited their organisation.
The impact
The system enabled LFRS to complete sections in any order, pre-populate data directly from other systems, configure existing questions, add new ones and report on the data easily. The solution has proved invaluable to the FRS in their efforts to maintain their guiding principle of, “Safer People, Safer Places.”
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