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Better reporting for Gloucestershire FRS
Transforming reporting for Gloucestershire Fire and Rescue Service
Incident reporting software helps Gloucestershire Fire and Rescue Service answer to their FOI requests more quickly and accurately.
- Fire & EMS
- Voice & Computer Aided Dispatch
Committed to the safety of Gloucestershire
Gloucestershire is a historic county in southwest England, located just north of Bristol. Famous for the rural beauty of its Cotswolds hills, the area is a popular tourist destination. Gloucestershire Fire and Rescue Service is part of the County Council and, in addition to core fire safety responsibilities, also handles other community safety related services.
The challenge
Gloucestershire Fire and Rescue Service needed an incident recording system that would simplify day-to-day tasks for their dispatchers and frontline workers, while also adding value and efficiency to the broader FRS. They wanted a solution that met and exceeded basic functionalities as required by the Home Office - in particular, they were looking for a solution that emphasised ease of reporting, and enabled them to complete Freedom of Information (FOI) requests more quickly.
The solution
3tc (now a Motorola Solutions company) worked closely with Gloucestershire FRS to ensure the validation rules and reporting libraries matched their needs exactly.
Quicker responses and more accurate data
The benefits that the FRS identified were almost immediate. Due to a more efficient reporting system, members of the community receive answers to their FOI requests more quickly. The introduction of validation rules has also improved the accuracy of the FRS’s data, which enables the FRS to proactively identify trends and address areas of concern, and target specific areas within the community that require safe and well visits.
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