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Better reporting for Gloucestershire FRS
Transforming reporting for the Gloucestershire Fire and Rescue Service
Gloucestershire is a historic county in southwest England, located just north of Bristol. Famous for the rural beauty of its Cotswolds hills, the area is a popular tourist destination. Gloucestershire Fire and Rescue Service is part of the County Council and, in addition to core fire safety responsibilities, also handles other community safety related services.
- Fire & EMS
- Voice & Computer Aided Dispatch
Gloucestershire Fire and Rescue Service needed an incident recording system that would simplify day-to-day tasks for their dispatchers and frontline workers, while also adding value and efficiency to the broader FRS. They wanted a solution that met and exceeded basic functionalities as required by the Home Office - in particular, they were looking for a solution that emphasised ease of reporting, and enabled them to complete Freedom of Information (FOI) requests more quickly.
3tc (now a Motorola Solutions company) worked closely with Gloucestershire FRS to ensure the validation rules and reporting libraries matched their needs exactly.
The benefits that the FRS identified were almost immediate. Due to a more efficient reporting system, members of the community receive answers to their FOI requests more quickly. The introduction of validation rules has also improved the accuracy of the FRS’s data, which enables the FRS to proactively identify trends and address areas of concern, and target specific areas within the community that require safe and well visits.