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Supplier Portal

Motorola Solutions’ (MSI) Supplier Portal gives an insight into MSI’s processes and allows supplier users to apply for access to MSI’s solution systems to collaborate on goods or service requests.

 

The Supplier Portal provides access to the systems and processes we use to order, make and deliver products and services to our customers.





Overview
Accounts Payable
Support
Training
Supplier Solution Applications

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Please complete all 4 Steps listed below.

  • Step1 - Register for a Motorola Single Sign-on account.

    • Get a MSI general account. In order to use our supplier solution applications, you will need to request additional access (Step2)

  • Step2 - Request Application Access

    • Request access to specific MSI supplier solution applications.

  • Step3 - Review Training

    • Access training materials and understand Motorola processes.

  • Step4 - Interact with MSI

    • Login to MSI supplier solution applications with MSI credentials from Step1 and approved access from Step2.

  • Issues?

    • Password Support
    • Request for support on other issues
    • Review FAQ

Step1: Register for a Motorola Single Sign-on account.

If this is your first time interacting with MSI, you will need a Motorola Single Sign-on account. 

    1. Please refer to our Job Aid (Steps 1-5).
    2. Make a note of your account details (email address used and the password)
    3. Verify your email address by clicking on the link in the email received.

    Step2: Request Application Access

    After completing Step1, please have your MSI Supplier ID handy and click below to request access to one or more MSI Supplier Solution applications below. Please refer to our Job Aid (Steps 6-10). 

    NOTE:

    (a) MSI Supplier ID is the identification number issued when your company was registered as a MSI supplier.

    (b) Access will be provided upon MSI team’s approval (normally within 24 hours) once the request is submitted.

    Step3: Training

    After you complete Step1: MSI Single Sign-on Account and/or Step2: Get Solution System access, please review training on MSI systems and processes based on your supplier type:

    Production (including JIT, SOI) Suppliers

    (a) Process flows

    MSI: Provides items/BOM related revisions, Demand, Purchase Orders, change orders and Invoice & payment statuses

    Supplier: Manages items/BOM revisions, submits Commits against demand, PO Acknowledgement, Promise dates, Advanced Shipment Notifications (ASNs) and reviews receipt, invoice & payment statuses.

    (b) Systems involved: Agile, Collaborative Planning, iSupplier
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Dropship Suppliers

    (a) Process flows

    MSI: Shares Purchase Orders, change orders and Invoice & payment statuses

    Supplier: Submits PO Acknowledgement, Promise dates, Advanced Shipment Notifications (ASNs) and reviews invoice & payment statuses.

    (b) System(s) involved: Agile, iSupplier
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Non-Production Suppliers

    (a) Process flows

    MSI: Provides Purchase Orders and Invoice & payment statuses

    Supplier: Reviews Purchase Orders invoice & payment statuses.

    (b) System(s) involved: iSupplier
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Complex Suppliers (with milestones or work confirmations)

    (a) Process flows

    MSI: Provides Purchase Orders, Work Confirmation approvals and Invoice & payment statuses

    Supplier: Reviews Purchase Orders, Submits work confirmations with invoices & verify payment statuses.

    (b) System(s) involved: iSupplier
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Sourcing Suppliers (for RFQs and negotiations only)

    (a) Process flows

    MSI: Sends RFQs for products/services, compares quotes and awards to one/more suppliers.

    Supplier: Reviews RFQs, asks questions, submits quotes for negotiations.

    (b) System(s) involved: iSupplier
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Fieldglass Suppliers (with milestones or work confirmations)

    (a) Process flows

    MSI: Initiates IT contractor requests, reviews & accepts SOW, tracks & approves budgets & milestones

    Supplier: Acknowledges IT contractor requests, reviews & accepts SOW, submits milestone completions, verifies payment status.

    (b) System(s) involved: FieldGlass
    (c) Review Training Material
    (d) Access/download quick reference documents from the Job Aid Section.

    Step4: Access MSI Applications for collaboration

    iSupplier - Access to real-time information such as purchase orders and invoices, payments, and enables supplier users to respond with Purchase order acknowledgment, provide promise dates and Advance Shipment Notices (ASN) 

    • System status: Check the current iSupplier system availability status.

    Agile - MSI’s Product Lifecycle Management tool to manage the many changes that a hardware or software product undergoes, from design and development through ultimate retirement or disposal.

    Collaborative Planning - Provides advanced capabilities for communicating, planning, optimizing supply & demand information and allows suppliers to respond with commits against long-range demand.

    Sourcing - Facilitates collaboration and negotiation on existing goods and services as well as new opportunities (RFQ, RFP and Auction)

    Transcepta -  Third-party service to send AP invoices for MSI processing.

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    Accounts Payable

    To submit invoices or questions related to payment issues, contact the appropriate Accounts Payable Support Center below:

    AMER: accountspayable@motorolasolutions.com (not applicable for Chile, Brazil, Argentina, Peru, Mexico, Colombia)

    APAC: accountspayable.asia@motorolasolutions.com

    EMEA: einvoicing.emea@motorolasolutions.com

    If the invoice does not have a digital signature, immediately send a hard copy to the local office in Tel Aviv:
    Motorola Solutions Israel LTD
    Attn: Accounts Payable, David Beyth 03-5658068
    2 Negev Street
    Airport City 70199
    Israel

    Please do not include the original invoice with the shipment as this will impact payment turnaround.

    ALL COUNTRIES:

    Please remember to put PO number on the invoice.

    Please remember not to reply to the already closed case e-mail. If you need additional information, please send separate e-mail to mentioned mailbox. After submitting please retain the case number. 

    Complex POs: 

    Please attach the invoice to Work Confirmation.

    Training video: How to create a Work Confirmation

    Vendor Information Documents:
    Upon invitation from Motorola Solutions, your company will need to provide the listed Vendor Information Documents to be set-up in the appropriate Motorola Solutions procurement system(s).

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    Supplier Support

    MSI Supplier Support Teams provide support to our valued supplier partners during normal business hours.

     

    Password Reset

    • If you have forgotten your password, you can reset your password through our password portal.  We have updated our password site to include a one-time reset link via e-mail

    Reset Your Password

    • If you need assistance in how to reset your password, you can use the job aid listed below

    Password Reset Job Aid

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    Training Materials

    At the MSI Training Material Portal site suppliers can select courses that correspond to our supplier solutions.  Enter your MSI login (registered email address) to access the training site.

    Training Material

    MSI Training materials help explain the functionality offered by our supplier solutions:

    • Computer simulations: Watch and learn and interactive modes 
    • Course slide decks: Conceptual material, including business scenarios, how-to demonstrations and diagrams 
    • Job aids: Information on performing a task, including high-level summaries and checklists
    • Downloadable PDF slide decks
    • Completion Certificate

    Category of Purchase
    Please refer to this Category of Purchase list to include during the Supplier Registration process.

    Job Aids

    Coupa

    iSupplier

    Collaborative Planning

    AGILE

    AGILE Access Request

    Environmental Compliance Request Training
    https://players.brightcove.net/81597806001/default_default/index.html?videoId=6365322775112

    Please find below details on the relevant chapter timestamps:
    0:00 - 1:00: Introduction and Log-In
    1:00 - 4:04: Full Material Declarations
    4:05 - 5:50: Partial Declarations
    5:51 - 7:43: CMRT Declarations
    7:44 - 7:56: Log-out

    Fieldglass

    Training Videos

    How to cancel PO

    How to check PO status

    How to create a work confirmation

    How to create advanced shipment notice

    How to submit a PO change request

    How to update a Work Confirmation

    How to view Invoices

    How to review and respond to Sourcing RFx

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    MSI Solution Applications details

    iSupplier

    iSupplier structures supplier communication through a secure internet-based portal, provides access to real-time information such as purchase orders and invoice payments, and enables supplier response with order acknowledgment and shipment notices.

    Highlights

    • Allows real-time, integrated view of supplier information: PO, ASNs, shipments, receiving, and invoice and payment status 
    • Supplier self-registration (by invitation) and self-service to maintain your own data (eg banking, contacts) 
    • Direct Material suppliers will also view demand forecast in Collaborative Planning within iSupplier 
    • Direct Material suppliers will enter and maintain lead times, MOQ, etc for production parts 
    • Services suppliers must enter work confirmations when they have completed services to trigger the receipt 
    • Corrective actions for quality issues will be entered in iSupplier

    Collaborative Planning

    Collaborative Planning (CP) is a web-based application that provides advanced capabilities for communicating, planning, and optimizing supply and demand information.

    Highlights

    • Oracle Collaborative Planning replaced Trading Partner Collaboration (TPC) for demand sharing and supplier commitments.
    • Planning horizon is 14 months vs. previous TPC horizon of 12 months. This Horizon is currently displayed as 26 weeks plus 8 months.
    • In Collaborative Planning, suppliers will receive net demand in the form of planned orders. These planned orders are supply required by the Oracle planning module, for that date and quantity, and already considers minimums and safety stock. 
    • Forecasts (Planned Orders) are shared in the Collaborative Planning application. These forecasts are in addition to the open Purchase Orders received prior to the CP publication. At the time of CP publication, the expectation of the supplier is represented by the open PO Need By Dates and the CP Planned orders.
    • Suppliers are expected to plan, purchase, and build per these Planned Orders. MSI will issue Purchase Orders and/or Blanket Releases for Supplier to ship and invoice against.  MSI's liability is limited to the lead-time of Planned Order items.
    • Suppliers are required to provide commitments throughout the horizon - against open POs and/or Blanket Releases in iSupplier and against planned orders in CP. Supplier performance metrics have been created to track attainment. 
    • To improve/insure Supplier’s efficiency within Collaborative Planning, we are recommending
      • Review the Training materials that can be found on this Portal
      • Use the Mass update capability available for Collaborative Planning.
      • Suppliers should update their Commitments weekly in CP by Tuesday COB.

    MCM - Motorola Collaboration Management

    Motorola Collaboration Management (MCM) is a web-based tool that provides enhanced capabilities for communicating, planning and optimizing supply and demand information.

    Highlights

    MCM is replacing the following for Motorola Solutions’ direct purchasing business:

    • Oracle Collaborative Planning for demand sharing.
    • iSupplier for PO communication and supplier commitments and advanced shipping notifications. 

    All suppliers for direct purchases are expected to use the MCM tool to plan, purchase, build and provide commitments per forecasted demand volumes.

    Agile

    Agile PLM is MSI’s Product Lifecycle Management manufactured by Oracle. Agile manages the many changes a hardware or software product undergoes, from design and development through ultimate retirement or disposal.

    Highlights

    • Streamlines collaboration between partners and MSI 
    • Partners can manage the status of Engineering changes using a newly designed Supplier Dashboard 
    • Partners can easily upload environmental data using a web tool hosted in Agile PLM 
    • Full Integration of the Product Change Notification process into Agile replacing TPC-PCN 
    • MSI design and manufacturing partners can submit engineering change requests directly in Agile PLM, greatly increasing collaboration and reducing email requests

    Sourcing

    Oracle Sourcing facilitates collaboration and negotiation on existing goods and services as well as new opportunities (RFQ, RFP and Auction)

    Highlights

    • Can be used for any type of sourcing event: direct, indirect, goods and services 
    • In use today in our current Oracle environment 
    • Facilitates qualifying and maintaining suppliers and conducting negotiations 
    • Will have the ability to invite RFQ-only suppliers 
    • Better integrated process from RFx to PO means fewer opportunities for error

    Transcepta

    Transcepta is a cloud-based, third-party service to support Purchase Orders and AP invoices.

    Highlights

    • Transcepta will replace OB10/Tungsten for eInvoicing 
    • Free to suppliers (by invitation) 
    • Will handle electronic transmission of invoices for high-volume suppliers 
    • Transcepta will coordinate on-boarding with suppliers, including training