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SERVICES FOR APX TWO-WAY RADIOS

Ensure Peak Performance For Your Radios

astro dimetra

Choose the right level of services you need to maintain and program your APX™ two-way radios for peak performance. 

ESSENTIAL: Access technical support to troubleshoot issues and hardware repair to promptly restore device performance.

ADVANCED: From routine maintenance to device programming, our services ensure radio fleet availability.

PREMIER: We take full accountability of day-to-day device management, so that you can focus on your mission.

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SERVICES FOR APX TWO-WAY RADIOS
Essential
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SERVICES FOR APX TWO-WAY RADIOS

Overview

Access technical support to troubleshoot issues and hardware repair to promptly restore device performance.

Features

TECHNICAL SUPPORT
Our experienced technologists are available to help isolate and resolve any issues you may have with your radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues.

HARDWARE REPAIR
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs. 

  •

    APX AND ASTRO PROJECT 25 (P25) PRODUCTS

    Mission-critical products: Police radios, Firefighter radios, Utilities radios. Purpose-built for first responders and other organizations who cannot compromise safety. The legendary APX series of radios combines sophisticated technology with incredible toughness and precise ergonomic controls.

  •

    SERVICES FOR APX NEXT RADIO FAMILY

    Rely on Motorola Solutions for the the right level of services needed to ensure that your radios and applications are fully functional and secure.

  •

    Network Infrastructure Services

    With the right level of infrastructure services, you can mitigate downtime and ensure your network is safeguarded and meets the demands of your end users.

Back
SERVICES FOR APX TWO-WAY RADIOS
Advanced
Jump to ...
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SERVICES FOR APX TWO-WAY RADIOS

Overview

From routine maintenance to device programming, our services ensure radio fleet availability.

Features

TECHNICAL SUPPORT
Our experienced technologists are available to help isolate and resolve any issues you may have with your radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues.

HARDWARE REPAIR
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs. 

ACCIDENTAL DAMAGE
While our two-way radios are built for superior performance, accidents happen. If required, we offer extended accidental damage coverage and support that includes repair and restoration of the device back to original factory specifications and a quick turnaround of the device back to you.

 

  •

    APX AND ASTRO PROJECT 25 (P25) PRODUCTS

    Mission-critical products: Police radios, Firefighter radios, Utilities radios. Purpose-built for first responders and other organizations who cannot compromise safety. The legendary APX series of radios combines sophisticated technology with incredible toughness and precise ergonomic controls.

  •

    SERVICES FOR APX NEXT RADIO FAMILY

    Rely on Motorola Solutions for the the right level of services needed to ensure that your radios and applications are fully functional and secure.

  •

    Network Infrastructure Services

    With the right level of infrastructure services, you can mitigate downtime and ensure your network is safeguarded and meets the demands of your end users.

Back
SERVICES FOR APX TWO-WAY RADIOS
Premier
Jump to ...
Back
SERVICES FOR APX TWO-WAY RADIOS

Overview

We take full accountability of day-to-day device management, so that you can focus on your mission.

Features

TECHNICAL SUPPORT
Our experienced technologists are available to help isolate and resolve any issues you may have with your radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues.

HARDWARE REPAIR
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs. 

FULL SERVICE PROGRAMMING
With end-to-end device programming and provisioning services, we ensure all your two-way radio communication needs are met. These services include radio management software licensing, on-site setup and training, database hosting and access to a management portal that helps you maintain visibility into your devices. Device programming allows us to push specific information and features from the customer code plug template to the radio itself. Provisioning is a way to add unique device identifiers to the system infrastructure, so the network is aware of the device and its feature set. 

PREVENTIVE MAINTENANCE
With preventive maintenance on your radio components, you can extend the life of your devices. From physical inspection and cleaning of radios to component alignment of the radio equipment, we ensure that the device components remain in top condition with the latest firmware and updates. Our certified technicians conduct annual maintenance checks to help extend the useful life of your radios, reducing repair and replacement costs.

ACCIDENTAL DAMAGE
While our two-way radios are built for superior performance, accidents happen. If required, we offer extended accidental damage coverage and support that includes repair and restoration of the device back to original factory specifications and a quick turnaround of the device back to you.

COMPLIMENTARY BATTERY
Receive a free battery over your contract term so you can keep your device charged and ready to go.

  •

    APX AND ASTRO PROJECT 25 (P25) PRODUCTS

    Mission-critical products: Police radios, Firefighter radios, Utilities radios. Purpose-built for first responders and other organizations who cannot compromise safety. The legendary APX series of radios combines sophisticated technology with incredible toughness and precise ergonomic controls.

  •

    Network Infrastructure Services

    With the right level of infrastructure services, you can mitigate downtime and ensure your network is safeguarded and meets the demands of your end users.

  •

    SERVICES FOR APX NEXT RADIO FAMILY

    Rely on Motorola Solutions for the the right level of services needed to ensure that your radios and applications are fully functional and secure.

Back
SERVICES FOR APX TWO-WAY RADIOS
Application Services
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SERVICES FOR APX TWO-WAY RADIOS

Overview

SmartConnect


When you move beyond the limits of your radio system’s coverage, you shouldn’t have to leave your lifeline behind. Whether a pursuit takes you out of coverage, or you’re assisting another agency, SmartConnect ensures your lifeline is always in reach.
 

Learn more

 

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SERVICES FOR APX TWO-WAY RADIOS
Resources
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SERVICES FOR APX TWO-WAY RADIOS

Brochures

White Paper

  • Services White Paper

    Updated 2020/03/16 | PDF 4.31MB

    Learn how you can maximize the value of your mission-critical technology ecosystem with a services-led approach.

Sales Tool

  • Device Service Calculator

    Let us help you identify how much time and money you can save with proactive radio management quiz.