Continuous monitoring of your network
Once an event is detected, technologists will acknowledge and provide immediate assessment, this happens even before you know there is an issue.
Immediate prioritized response
Getting the right response for each event is important. Response could be to keep monitoring the event for further developments. In some cases it means attempting remote restoration, whereas others demand event escalation where we transfer event information via case reports to Motorola Technical Support.
Many events can be rectified rapidly with Motorola's Centralized Technical Support. When remote support is not the answer, our escalation process can dispatch in-house service technicians or one of our local authorized servicers to your site. The approach is customized to your agreed support plan, pre-determined severity levels and mandated response times.
Consistent system availability maintains performance
When networks go down they not only impact work, they get a reputation which infects user confidence and performance. Our program gives you network events monitoring 24x7x365 along with the agreed response handling. This approach delivers maximum network availability to your users.
Making it easy for you
You now have access to world-class support processes. You will be able to access trained, qualified and experienced support technicians located at Motorola's centrally located state-of-the-art system support center. You have the ideal infrastructure to continuously monitor your network so you don’t have to.