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    • 5 key questions to consider when looking for your emergency responder alerting solution. Author: Fergus Mayne

      Published May 31 2019, 12:26 PM by Paul Jeffs

      On-call public safety personnel and emergency service volunteers such as first responder paramedics and volunteer firefighters must be contactable at all times to respond to emergency calls. Secure and reliable communications are essential if they are to respond to the call for help and save lives. But what are the key things you should consider when looking for an alerting solution for them?

      1. What type of alerting device do you need?
      Today’s smartphones might seem to be the best choice but can suffer from poor battery life and lack of coverage - letting you down in times of emergency. The latest generation of pagers can do a better job as they have long battery life and high receiver sensitivity to give you greater coverage in buildings and built up areas.

      These pagers can work for hours on end when out and about without a charge. They are also compact and easily incorporated into everyday lives – at work, home or out and about. Well designed pagers are intuitive to use so a user can immediately understand the message sent. I recommend you look for a pager with a robust and rugged design (to reduce failure rates).

      2. Does it run on a trusted, secure and reliable network?
      The next thing to consider is the communications network - is it secure and resilient? Consider the security offered by the alerting system’s network infrastructure - is it secure from eavesdropping or traffic analysis by hackers? Is it vulnerable to replay attacks? TETRA networks use standards-based Air Interface Encryption to address public safety security requirements while avoiding vendor lock-in.

      In addition to security, also think about the resilience you need from your alerting system. In an emergency situation you need to be able to rely on the network to contact your teams. Unfortunately, it is often in such crisis situations that commercial cellular networks become congested, and in extreme cases, even break down. TETRA networks offer mission-critical, dedicated communications infrastructure that provides the necessary levels of resilience and availability for emergency services alerting.

      Using TETRA paging devices with built-in GPS receivers can also allow the dispatcher to see where the closest available resources are and alert them first.

      3. Does it provide two-way communication?
      Assembling your team quickly and getting them onsite to the incident is vital. Your alerting solution plays a key role in how effective you’ll be. If the paging system is only one way, several call-outs often need to be sent to ensure that alerting messages are received. Additionally, the absence of acknowledgement messages in one-way alerting systems means the dispatcher is unaware of who has accepted and therefore, whether additional call-outs to other teams are required, ultimately leading to control centres ‘over-alerting’.

      Two-way paging systems minimise over-alerting costs by providing real-time status information of the recipients of call-out messages. They allow responders to instantly feedback their status to the control centre so the time to alert the required number of volunteers and hence response time is significantly reduced.

      4. Is it based on open-standards?
      I recommend you avoid vendor lock-in situations by investing in solutions that are based on open standards, rather than any based on proprietary authentication and encryption. TETRA is an ETSI open standard. As TETRA paging systems leverage standardised Air Interface Encryption, End-to-end-Encryption, they offer multi-vendor alternatives.

      Consider also the need for scalability in your alerting system, especially when dispatching teams to major incidents. In addition to supporting standalone operation, modern alerting systems provide application programming interfaces to allow CAD systems to send and respond to paging messages. Integrating with the CAD system enables more precise targeting of call-out messages based on role, status and location.

      5. Who is the right partner?
      As one of the world’s leading suppliers of TETRA solutions, Motorola Solutions is a partner you can rely on. We designed our ADVISOR TPG2200 TETRA two-way pager to be simple to use, even with one hand. You can quickly read and respond to messages with a bright, 2” colour display and familiar user interface. Carry this pager anywhere too, without it getting in the way thanks to a lightweight, compact design. And, since the TPG2200 is IP54 rated for dust and water protection, you know it will keep working even when exposed to the elements. Find out more about ADVISOR TPG2200 TETRA two-way pager here.

      Our TETRA Pager is in use on the UK’s Airwave TETRA Network with North West Ambulance Service - check out the press release here.

      read the guide

      You can also check out our in-depth guide: ‘Things to consider when looking for an alerting solution for emergency responders.

      Fergus Mayne

       

      Fergus Mayne is Head of UK & Ireland Sales at Motorola Solutions

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    • Prepared with the information you need. Ready when every moment counts. Author: Yann Marston

      Published May 17 2019, 10:56 AM by Paul Jeffs

      Motorola Solutions at Mission Critical Technologies London, Excel, stand MCT404, 12-13 June 2019

      Every day, public safety users rely on effortless and reliable communications. They call it their lifeline. From mission-critical services and command centre software through to secure and reliable radio solutions, our technology is helping to advance that communications lifeline - preparing today’s public safety users with the information they need, so that they are ready when the moment comes.

      Come and see this in action on the Motorola Solutions stand MCT404 at this year’s Mission Critical Technologies event. Let us show you how we can help in 4 key areas from ‘optimised incident response’, ‘having eyes on the scene in seconds’, through to ‘streamlined evidence collection’ and ‘enhance community safety’.

      Solutions we will be demonstrating at the event, supporting these areas, include:

      • Cloud-based Command Central Control Room Solution (Command Central CRS) – simplify your control room’s ESN upgrade, stay-up-to-date and save money
      • Command Centre Software – real-time intelligence to maximise your operational effectiveness
      • Pronto – benefit from digital mobile policing
      • Avigilon Appearance Search™ Technology and Unusual Motion Detection Technology – help speed investigations and aid public safety
      • Purpose Built Devices – meet the needs of mission critical communications users

       

      We’ve been busy with pre-conference activities too. I was fortunate to take part in a pre-conference webinar on ‘The Future Command and Control Room’ This was hosted by Bernard Rix, Publisher of Policing Insight, and featured the real experience of Andrew White, Assistant Chief Officer Resources of Lincolnshire Police. This was recorded and is available on-demand now at: http://bit.ly/FutureCR1

      Headline speakers in the main conference include:

      • Chief Superintendent David Jackson, Head of Control Rooms, Metropolitan Police
      • Julian Martin, Chief Information Officer, London Fire Brigade
      • Richard Berry, Assistant Chief Constable, Gloucestershire Police and Lead for Communications Data at National Police Chiefs' Council (NPCC)
      • Andrew White, Assistant Chief Officer, Lincolnshire Police

       

      MCT London

      I look forward to seeing you in London.

      You can register for a free ticket at https://tmt.knect365.com/mission-critical-technologies/

      Yann Marston is Strategic Sales Director at Motorola Solutions

      Yann is on LinkedIn

       

       

      Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety. You can keep up to date with the event on social media by following @MCTSeries.

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    • How technology is improving frontline police officer safety Author: Tunde Williams

      Published Apr 05 2019, 2:07 PM by Paul Jeffs

      Every 6 minutes, a police officer in the UK presses their radio’s emergency button. With today’s TETRA digital radio technology, that single button press sets off a series of life-saving and automated actions:

      1. The officer’s location is shared with the control room
      2. The radio is assigned to an emergency talkgroup and given priority access to the network
      3. The radio’s microphone is activated, allowing colleagues to hear what’s happening

      It goes without saying that for officers on the frontline, the two-way radio is their communications lifeline.  Frontline safety is a continuum and for over 90 years Motorola Solutions has been at the forefront of innovation, advancing mission-critical radio technology and pioneering new areas of cognitive research that explore human performance in high-stress environments.

      As this new video highlights, technology advancement promises to further enhance the safety of frontline teams while also improving the effectiveness of incident response.

      Multi-constellation satellite support will help reduce incident response times
      A recent study by Loughborough University(1) highlighted achievable reductions in response times based on identifying the closest available resource. That study also showed potential improvements in response performance, from 94% to 97%, through the efficient use of frontline resources.

      An accurate personnel positioning mechanism is vital to realising faster incident response. Modern tracking technologies that are integrated in next generation TETRA radios are able to increase positioning accuracy through the use of more than one Global Navigation Satellite System (GNSS). In particular, the GPS-GLONASS dual-GNSS receiver can enable a location accuracy of less than 2m - compared with a typical accuracy of ~10m for a GPS single-GNSS system. The high positioning accuracy provided by combined GPS-GLONASS receivers is crucial in urban settings in particular, as it could help determine which side of a street an officer in need of help is situated, and help to ensure a faster response.

      Intelligent emergency alerting will improve officer safety in weak coverage areas
      Many police forces deploy TETRA repeater gateways to ensure communications in areas with limited coverage such as in remote rural locations and indoor environments.  Repeater gateways implementations are typically based on mobile (vehicle) radios and may not always be available during an incident response.

      For example, consider a police officer on a foot chase which leads into an underground car park.  While attempting to make an arrest, the suspect becomes violent and the officer tries to call for support using his radio. In such situations, lack of network coverage would put the officer’s personal safety at risk. To enhance personal safety, Motorola Solutions has developed an intelligent emergency alerting technology that will allow an emergency alert to be sent via direct mode (radio-to-radio communication) when a network signal is not present. As Motorola Solutions TETRA radios can be configured to scan both trunked mode talkgroups and direct mode talkgroups, colleagues within direct-mode range can receive the emergency alert and provide critical support to that officer. 

      Advanced noise suppression will enhance frontline communications
      Windy conditions and noisy environments, such as sporting events, can severely impact audio clarity, making it difficult for frontline officers to communicate effectively. While many officers are mandated to use ear-piece accessories for health and safety reasons, the radio’s microphone is often relied upon to transmit critical audio messages.

      Using noise suppression technology, the effects of wind and background noise can be minimised - resulting in improved audio intelligibility in difficult environments. To ensure high quality speech, Motorola Solutions has developed advanced noise suppression technology that also minimizes the effect of wind hitting the microphone. The end result is clearer communications and safer frontline officers.

      When selecting your next mission-critical TETRA radio, look for capabilities that enhance personal safety. We believe that safety is never too much.

      To find out more check out this video:

       

      …and visit our Frontline Safety website too:

      Frontline Safety

       

       

      Tunde Williams

      Tunde Williams is Head of Marketing for Europe, Middle-East and Africa

      Tunde is on LinkedIn

       

      Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

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      References: (1) - S. Dunnett, J. Leigh, L. Jackson, (2018), Optimising police dispatch for incident response in real time,  Journal of the Operational Research Society

    • Mission-Critical Videos - BAPCO and Critical Communications Europe 2019

      Published Mar 22 2019, 1:16 PM by Paul Jeffs

      I’d like to share some really engaging videos we shot at last week’s combined BAPCO and Critical Communications Europe, including some in-depth hands-on demonstrations of new solutions. I hope you find them interesting:

      Advancing The Lifeline at BAPCO and CC Europe 2019
      Check out this whistle-stop tour of this year's most important mission-critical event. Look out for the new Si200 bodyworn video camera, two-way radios, Avigilon video surveillance, purpose-built devices, key conference topics and more:

       

      New Si200 Bodyworn Camera and Digital Evidence Management
      Mike Williams takes us through a hands-on demo of CommandCentral Vault showing how video footage can be reviewed and analysed alongside, for example, gps location data and mapping. Mike follows this with a hands-on demo of the new Si200 bodyworn camera, shows how it can work with a companion device and finishes with a live demo of it working with CommandCentral Vault:

       

      Digital Policing with Pronto
      Norman Dixon gives us a hands-on demo of the Pronto Digital Policing application, showing how it replaces police officers' traditional paper and pen. Norman takes us through some of the applications and explains how Pronto enables police officers to spend more time supporting the public:

       

      Purpose Built Devices - Two-Way Radios and much more
      Sean Fitzgerald explains how Motorola Solutions has communications devices and infrastructure to suit every possible user. Whether its unlicensed, TETRA or DMR, Sean explains how users can take mobile and handheld devices, accessories and applications from across the portfolio to meet their own specific needs:

       

      Hands-on with Avigilon Video Surveillance and Self Learning Analytics
      Lukasz Pitera explains how Artificial Intelligence is used to keep cities and businesses safer -  addressing key public safety and security challenges. Lukasz goes on to give us a practical demonstration of how Avigilon video surveillance integrates with CommandCentral Aware, how analytics can be used to speed investigation, how Appearance Search can find target subjects rapidly and how self-learning analytics can be used to provide actionable alarms to police officers.

       

      Cloud - Based Control Rooms: CommandCentral Control Room Solution
      Mark Swift explains the benefits of moving your control room to a fully hosted environment and addresses key questions around deploying CommandCentral CRS: What are the advantages in scalabilty and flexibility? How can you ensure  reliability and resilience? What is the cost benefit?

       

      Motorola Solutions Kodiak Broadband Push-To-Talk
      Steve Beach introduces the Kodiak broadband solution and how it is used by carriers worldwide to provide LMR augmentation.Steve gives a hands-on demonstration of its standards-based mission critical push-to-talk functionality, including priority, pre-emption, quality of service, ambient listening, and emergency button integration.

       

      You can catch all these videos in one place on our BAPCO/CCE 2019 YouTube playlist too.

      I hope you enjoyed this selection.

      Paul Jeffs - Editor - Think Public Safety.

      Paul Jeffs
       

      Paul Jeffs is Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

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      Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

       

       

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    • TETRA Radios - How do you choose between compact and mission-critical? Author: Mike Williams

      Published Jan 10 2019, 9:25 PM by Paul Jeffs

      Many of today’s radio users expect radios to be slim and lightweight. But won’t that mean compromising mission critical performance?

      As part of his VLOG series, Gert Jan Wolf recently interviewed my colleague Stuart Longley about the ST7500 Compact TETRA Radio. This interview shows, that in the case of the ST7500, there is no need to compromise mission-critical performance for compact design.

      Here are just a few highlights from the interview, in Stuart’s words:

      ’We don’t develop products in a vacuum, we’re always going out and speaking to our customers. And we always appreciate their feedback and use it to inform our roadmap. So it’s a combination of Motorola Solutions’ innovation and that voice of the customer data that’s really important to us to make sure we are meeting the market needs and doing things that customers really want us to do.’

      ‘…picking it up and using it without having had any training on this device. That’s one of the concepts behind it, that we don’t need to put people through complex training courses simply to pick up their radio and use it for their day to day tasks. It lets them focus on the tasks that are actually important to public safety officers, rather than worrying about the controls on their radio.’

      ‘It’s a fully waterproof radio, even with this back cover that’s removeable.’

      ‘There’s still a big opportunity out there for TETRA to grow as a Public Safety technology. There’s been lots of talk about broadband and how broadband’s going to change the landscape of Public Safety but people still need to talk to each other and narrowband radio technologies I believe still have a future.’

      Check out the complete interview on YouTube:

      ST7500 VLOG

       

      I hope you enjoyed watching the interview. It does show that there is no reason to compromise on mission-critical performance if you choose the right compact TETRA radio. You can find out more about the ST7500 radio at www.motorolasolutions.com/ST7500.

       

      Mike Williams         

      Mike is EMEA Solutions Marketing Manager at Motorola Solutions

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    • 2018 - Top 6 Public Safety Videos

      Published Dec 14 2018, 5:44 PM by Paul Jeffs

      As the year draws to a close, let’s take a look at the new videos that have attracted the most views this year in Europe, Middle-East and Africa:

      1. Number one, with almost 10% of views is: Pronto Digital  Policing - West Yorkshire Police Case Study
      Putting Digital Technology On The Front Line - Ian Williams and the team at West Yorkshire Police explain how Pronto improves the efficiency of officers in the field and improves the accuracy and availability of intelligence…..

       

      2. Not far behind with almost 9% is: LEX L11 Handheld LTE at CCW
      Paul Wilson introduces the new LEX L11 handheld LTE device and highlights its unique design for Public Safety users including it's dedicated emergency button, talkgroup toggle, large PTT and much more...

       

      3. ST7500 Compact TETRA Radio Key Features - PMRExpo 2018
      Stuart Longley gets hands-on with the ST7500 and shows why he believes this device is going to be popular with Public Safety officers who 'want to concentrate on the task at hand' and why it is 'a device that takes them through to the future in the next generation of TETRA'.

       

      4. Missing Person Scenario – CommandCentral Control Room Solution In Action
      How can CommandCentral Control Room Solution help prevent a missing person call turn into a life threatening situation?CommandCentral CRS is a cloud-enabled solution that cuts cost and reduces risk.

       

      5. Equal 5th is this video shot at BAPCO 2018: Firefighters and Incident Command Connected Like Never Before at B-APCO 2018. Can Mixed Reality be an effective partner for improved Firefighter safety? Check out this live from B-APCO 2018: 

       

      6. Equal 5th is this video in German language featuring the MTP8000Ex ATEX TETRA radio: TETRA ATEX Funkgeräte der MTP8000Ex Serie für den Einsatz unter extremen Bedingungen (ATEX German):

       

      You can catch all these videos in one place on our Think Public Safety 2018 Top 6 Videos YouTube playlist.

      2018 videos

       

      I hope you enjoyed this round-up.

      Paul Jeffs - Editor - Think Public Safety.

      Paul Jeffs
       

       

      Paul Jeffs is Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

      Paul is on LinkedIn

      Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

       

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