Paul: AI, wearable devices and HD video have all been around for a while, but they’re now really coming to fruition and accelerating at a breath-taking pace. At Motorola Solutions we believe in purpose-built technology for first responders. Technology for everyone doesn’t work particularly well for anyone. First responders have unique needs. Harnessing all of that brilliant tech – AI, wearable devices, HD video – to the benefit of first responders is what we focus on.
Julian: There’s so much data out there, the key is getting the right information to the right person at exactly the right time. How are the team going about that?
Paul: Yes, with such an amazing amount of data available, getting the right information to first responders is a certainly a key challenge. When developing technology for first responders High Velocity Human Factors (HVHF) are a core principle. The more stress you’re under, the less ability you have to focus on anything other than the situation that’s causing you stress. The ironic thing is, the more you need the technology, the less ability you have to cope with what you need.
Julian: That also brings in the importance of sensors – sensing when officers are in stressful situations without them actually telling you.
Paul: Absolutely right, we’re all walking Internet of Things with biometrics sensors, cameras, audio pickup devices, and environmental sensors. The trick is to fuse all of that together and make sense of it in the moment, in real-time, to discern the context of the individual. What’s the right piece of information you give them? How can our technology best help them in that precise moment?
Julian: So, this isn’t just a story of data. It’s one of analytics, data and devices working together?
Paul: Absolutely. As we discussed earlier, there’s prolific amounts of data out there. I think we’ve crossed over 15 zettabytes in the digital universe which is an enormous amount of raw material that feeds analytics and intelligence. But it always comes back to the human being. How do we get that information to them in the most usable way? That brings us back to the devices and technology that we carry the information on.
Julian: Where do you see all of this going?
Paul: Video is becoming much more prolific – growing at about 100 million fixed CCTV cameras installed every year. With GDPR and some of the other regulations coming along, that creates a challenge. We have more video, but more complexity in managing it as well. With us all becoming walking Internet of Things, not only does AI allow us to take all of that data and extract meaningful information in real-time – it also allows us to interact with human beings in different ways. For example, Natural Language Processing – the ability for a human being to have a conversation with the technology. We like to say one of the most important pieces of research we get is Eyes Up, Hands Free – stay focused on what you’re doing, with your hands available to do it. Voice is still the most natural way for human beings to communicate in that setting.
Julian: Project Greenlight in Detroit is an interesting one. The partnerships with local businesses all drawing video together. Do you think that’s a model that others will follow?
Paul: I do. I think you’ll see that public, private partnership model continue to expand across the world. Increasingly video surveillance cameras and these technologies are pervading their way into the public and private sectors. The more we can fuse that together and get them sharing information and collaborating in real-time – then we’re making an important step towards safer cities and thriving communities.
Julian Foster is Global Co-Lead for the Social Media Centre of Excellence at Motorola Solutions
Follow #ThinkPublicSafety, @MotSolsEMEA, on Twitter.
Today, mission critical communication plays a vital role in enabling emergency personnel to stay connected and protect communities around the world. Organisations and agencies – including police, fire, emergency medical services and military – have long depended on narrowband, two-way radio for their mission critical communication needs. Land mobile radio networks such as TETRA continue to deliver proven, reliable voice communication in life-and-death situations.
Now public safety communication needs are evolving as mobile broadband technology offers additional services, which can augment mission critical voice by giving access to data that can be turned into intelligence to support informed decisions in real time.
Motorola Solutions has supported customers with mission critical communications for decades and this experience gives us a unique insight into how solutions need to evolve to deliver the model that most suits customers and users needs.
As public safety agencies around the world explore different ways to address their needs for reliable communications. There is currently some debate in the industry as to whether LMR or mobile broadband is the best solution for public safety.
At this point in technology development, many organisations are choosing to leverage both LMR and mobile broadband. These serve as complementary technologies – with LMR providing essential mission critical voice communications and mobile broadband providing additional data-driven capabilities. Together, they create a system that is able to respond effectively and efficiently to today’s public safety communication needs. By bridging both technologies, your organisation is able to take advantage of the robust offerings provided by LMR and mobile broadband. This synergy between voice and data is the future of mission critical communications.
Motorola Solutions has been providing mission critical solutions for generations, and more than 20 years ago, we recognised the need for an efficient, easy-to-understand benchmark for evaluating technology choices. In response, we introduced the five Cs of critical communication – coverage, capacity, cost, control and capability. Today’s environment requires you to consider a sixth C – cybersecurity.
Together, these six Cs play an important role in effectively assessing mission critical communications. You want to make sure you make the best decisions for the people on the front line, so however you choose to move forward make sure your follow these basic principles.
When it comes to mission critical communications, having the right technology for the right operations is key. As data continues to proliferate and networks become increasingly complex, bridging LMR and mobile broadband enables your organisation to combine their unique strengths into a blended network that best meets the complex demands of public safety. Leveraging the best of both LMR and mobile broadband ensures your organisation has all of the six Cs of mission critical communications – coverage, capacity, cost, control, capabilities and cybersecurity.
By working with Motorola Solutions you will be able to take advantage of decades of delivering mission critical communications solutions that will make your organisation more efficient, keep your personnel safe and enable effective evolution to next generation solutions.
Check out our latest video too - Why is Land Mobile Radio Mission Critical?
Ricardo Gonzalez is MSSSI VP EMEA Strategy and Marketing at Motorola Solutions
Why our MTP8000Ex TETRA Series is much more than just another ATEX radio.
Fire and Rescue teams have long relied on two-way radios to provide effective communications and save lives. But when firefighters respond to an incident in a hazardous environment such as a traffic accident involving a petrol tanker or an accident at a petrochemical plant, they need ATEX radios to communicate safely and prevent an incident from becoming an emergency.
So what exactly is a hazardous environment?” What is an ATEX radio? And why would I need one? Well, hazardous places are classified in terms of zones on the basis of the frequency and duration of the occurrence of an explosive atmosphere. (You can learn more about the ATEX and the zones here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2000:023:0057:0064:en:PDF ) Given the nature of a firefighters work, they could well be working in the vicinity of explosive dust, gas or liquid - so it’s important that their radio doesn’t contribute to igniting it. ATEX radios are radios that have been designed to be intrinsically safe in such environments and are classified as to which ATEX zones they are safe to work in.
So how did we build an ATEX radio for a firefighter? We started off by listening to the challenges and frustrations they face every day and asking what firefighters needed from an ATEX radio. We then designed an ATEX radio that addressed these issues, all with the aim of increasing their efficiency and improving their safety in hazardous environments whilst at the same time making the radios easier to use than ever before.
EASY TO USE
Firefighters need a radio that is easy to use during an incident and when wearing protective clothing and heavy gloves. The MTP8000Ex series radios have a “T-bar” grip that makes the radio harder to drop and easier to hold, even for long periods. The exaggerated control knob to select volume and talkgroup, textured PTT button and tactile keypad make it easier to use.
We added a display panel at the top of the radio to make it easier for firefighters to see key information such as status alerts emergency notifications, volume, battery level and talk group. The firefighter can glance at the top of the radio to see key information rather unclipping it from their belt or chest.
For simplicity, the interface makes use of icons and the menus can be configured to only show the options needed for particular groups of users.
LOUD AND CLEAR AUDIO
They need a radio that can be heard in the heat and noise of a fire, against the loud background noise of fire engines, or industrial machinery. We gave our radio 1.2 watts of audio power and howling suppression technology so that the firefighters can hear and be heard when it matters with loud and clear audio.
LONG BATTERY LIFE
Radios need to last for a whole shift and the duration of an emergency - so we provide an extended battery life in excess of 16 hours, firefighters can be confident that their radios will be ready for a longer shift in the event of emergencies or unplanned situations.
The radios are going to be used in harsh conditions and need to be able to cope with tough and hazardous situations that the firefighters will face. The MTP8000Ex Series radios are rugged to comply with MIL-STD 810 D/E/F/G and have IP65, IP66 and IP67 ratings, so they will work in the cold and wet or the dust and heat.
KEEP IN CONTACT
It’s important for firefighters to be able to communicate and high receiver sensitivity and high transmit power gives the MTP8000Ex Series greater coverage and enhanced in-building performance. They also need to know how good their signal strength is, so that they can ensure they can communicate. Our innovative solution was to add a LED Coverage Indicator at the base of the antenna, which clearly shows the user when coverage is good, poor or marginal.
IDENTIFY YOUR OWN RADIO
Our customer research showed us that many users mark their radio in some way to distinguish it from others, often using a sticky label or a permanent marker to write a name or number on the radio. This can often compromise the ATEX certification and as a result put the safety of the users at risk. So we added a nameplate to the back of the MTP8000Ex radios so that firefighters can write their name or number on the tab behind a clear Perspex cover enabling the radios to be easily identified without compromising safety.
Firefighters also need a complete ATEX communications solution which means they need ATEX audio accessories such as the ATEX active noise cancelling remote speaker microphone or an integrated microphone and earpiece to enable them to focus on the incident while keeping them safe.
With over 20 years of experience providing intrinsically safe two-way radios, and by understanding the needs of the firefighter we were able to think smarter about the design of the radio.
Built to the latest ATEX and IECEx safety standards, the MTP8000Ex Series radios have been specifically designed for people who need to work in hazardous environments with potentially explosive gases or chemical vapours, flammable liquids or combustible dust. These radios provide firefighters with the ability to work safer, work smarter and work anywhere with powerful audio, enhanced coverage, extended battery life, greater ruggedness, advanced ergonomics and increased usability.
Through a series of simple and innovative design features we have made the MTP8000Ex Series much more than just another ATEX radio.
Mike is EMEA Solutions Marketing Manager at Motorola Solutions
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