Motorola Solutions CAD and NG9-1-1 Call Handling software are interoperable with each other. Interoperability helps you increase the speed and accuracy with which you manage 9-1-1 incidents offering the call taker greater confidence and a richer user experience.
The integration of call handling and CAD makes it easier for the call taker to manage the 9-1-1 call while remaining in the CAD screen. The call taker minimizes keystrokes, reduces errors and speeds response.
With Integrated Call Control, the location of the call is in one place - the CAD map. Plus, you can easily view the call status and resources available. Calls are coded by call type: incoming, answered and completed, making it easy to view call patterns and quickly identify any new calls unrelated to a known incident, improving coverage in real time.
HOW IT WORKS
As an example with Flex CAD and VESTA 9-1-1 or CallWorks CallStation, without Integrated Call Control, when transferring a 9-1-1 call with the CAD incident data from one position to another, there are multiple steps involved. Plus there is uncertainty whether all the information is transferred. With Integrated Call Control the transfer occurs by pressing one button and the complete CAD incident is transferred with the call. The screen opens and populates with the call details including any comments. There is no retyping of information. Time is saved. Risk of error is removed. Call handling and dispatch occur quickly and more efficiently.