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Streamlining customer service requests Streamlining customer service requests Streamlining customer service requests

Streamlining customer service requests

Manage incoming customer service requests from email, the web or smartphone apps in a single platform to improve communication and service to the community.

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Routine interactions, superior service

PremierOne Customer Service Request (CSR) provides a powerful single platform for improving customer access and communications.

Transparent Interactions

Customers are contacting your agency every day. These routine interactions form a perception of government and how well it works for customers. PremierOne CSR helps you provide accessible and accountable government services.

Designed for Government

Designed specifically for government agencies like yours, PremierOne CSR helps your agency be more responsive, deliver high-quality services and gives customers up-to-the-minute information.

Accessible and Accountable Services

Whether the request is about a pothole, a water bill or suspicious activity, PremierOne CSR will help you capture every detail, identify the right response, dispatch appropriate personnel and inform customers when the job is done.

Service at your fingertips

Submitting and responding to a customer service request is easier than ever thanks to the PremierOne CSR smartphone applications.

Citizen Mobile

Community members can submit requests for service, including attaching photos and tracking the status, directly from their mobile device.

Worker Mobile

Field workers can access assignments, view maps, respond to work orders and gain access to other pertinent information via their mobile device.

Want to learn more about our Customer Service Request solution?

PremierOne CSR Assets

Solution Brief

PremierOne CSR Solution Brief


Case Study

The City of Fort Worth Case Study

Fort Worth provides transparent non-emergency service request response.