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Overcome complexity. So you’re ‘always on’.

Downtime is not an option. Managed and Support Services deliver mission-critical availability, security and resiliency for your entire technology ecosystem.

Service Desk and Technical Support

Access 24X7 remote and onsite support for your devices, infrastructure, video cameras and command center software for swift resolution of system issues.

Service Desk and Technical Support

  • Remote and on-site support
  • Repair and replacement
  • Preventive maintenance
  • Accidental damage
  • Insights and reporting

Monitoring and Management Services

  • System monitoring
  • Emergency operations
  • Lifecycle management
  • Device programming and provisioning
  • Predictive and prescriptive insights

Cybersecurity Services

  • Risk assessment and consulting
  • Security patching
  • Security monitoring and incident response
  • System recovery
  • Cybersecurity training

Monitoring and Management Services

Ensure availability & security - from everyday routines to disasters - with proactive & predictive services that give you complete visibility and control.

Service Desk and Technical Support

  • Remote and on-site support
  • Repair and replacement
  • Preventive maintenance
  • Accidental damage
  • Insights and reporting

Monitoring and Management Services

  • System monitoring
  • Emergency operations
  • Lifecycle management
  • Device programming and provisioning
  • Predictive and prescriptive insights

Cybersecurity Services

  • Risk assessment and consulting
  • Security patching
  • Security monitoring and incident response
  • System recovery
  • Cybersecurity training

Cybersecurity Services

Shield your ecosystem with services that align to the National Institute of Standards & Technology framework to detect, prevent and respond to cyber attacks.

Service Desk and Technical Support

  • Remote and on-site support
  • Repair and replacement
  • Preventive maintenance
  • Accidental damage
  • Insights and reporting

Monitoring and Management Services

  • System monitoring
  • Emergency operations
  • Lifecycle management
  • Device programming and provisioning
  • Predictive and prescriptive insights

Cybersecurity Services

  • Risk assessment and consulting
  • Security patching
  • Security monitoring and incident response
  • System recovery
  • Cybersecurity training

Mission-critical ITIL framework

Our service delivery model for mission-critical operations is designed from experience managing public safety’s most demanding disasters around the world.

Automation and Analytics

Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.

Machine learning continuously optimizes system performance and prevents system issues

Sensor-based diagnostics proactively monitor systems and detect incidents

Intelligent alerts deliver predictive and prescriptive insights to inform actions

Automation and Analytics

Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.

Machine learning continuously optimizes system performance and prevents system issues

Sensor-based diagnostics proactively monitor systems and detect incidents

Intelligent alerts deliver predictive and prescriptive insights to inform actions

Automation and Analytics

Our rich data lake and tool sets accelerate service response and easily scale operations to manage the peak load of an emergency or disaster.

Machine learning continuously optimizes system performance and prevents system issues

Sensor-based diagnostics proactively monitor systems and detect incidents

Intelligent alerts deliver predictive and prescriptive insights to inform actions

Proven experience. Proven scale. Proven outcomes.

4M Managed Users

Always-on and always-secure mission-critical operations across industries

20M Events Monitored

Proactive and automated identification of system incidents on a daily basis

100K Customers

Trusted to support public safety & enterprise operations around the world

13K Systems Installed

Mission-critical networks that withstand the toughest conditions & environments

Need a trusted service provider to manage your mission-critical operations?

Featured Resources

Learn more about how Managed and Support Services can secure and optimize your technology ecosystem.

Services Overview

Services
Overview

Maximize the value of your mission-critical technology ecosystem

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Cybersecurity Services

Cybersecurity
Services

Combat cybercrime with cybersecurity services.

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Network Monitoring
Services

Ensure uncompromising network availability and resiliency

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Emergency & Disaster Response Services

Emergency & Disaster Response Services

Be prepared with a proactive disaster response strategy.

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A safety & security ecosystem,
because people & technology are stronger united.

We build and connect technologies to help protect people, property and places, enabling critical collaboration between public safety agencies and enterprises for a proactive approach to safety and security.

Critical Communications

We make devices and networks that perform exceptionally in the harshest conditions, so you can stay connected and communicate clearly.

Command Center

We unify voice, video and data feeds into the command center, providing perspective to help make decisions with focus, accuracy and speed.

Video Security

We design video security systems powered by responsibly-built AI analytics, so you can understand risks and act with certainty.

A safety & security ecosystem,
because people & technology are stronger united.

We build and connect technologies to help protect people, property and places, enabling critical collaboration between public safety agencies and enterprises for a proactive approach to safety and security.

Critical Communications

We make devices and networks that perform exceptionally in the harshest conditions, so you can stay connected and communicate clearly.

Command Center

We unify voice, video and data feeds into the command center, providing perspective to help make decisions with focus, accuracy and speed.

Video Security

We design video security systems powered by responsibly-built AI analytics, so you can understand risks and act with certainty.

A safety & security ecosystem,
because people & technology are stronger united.

We build and connect technologies to help protect people, property and places, enabling critical collaboration between public safety agencies and enterprises for a proactive approach to safety and security.

Critical Communications

We make devices and networks that perform exceptionally in the harshest conditions, so you can stay connected and communicate clearly.

Command Center

We unify voice, video and data feeds into the command center, providing perspective to help make decisions with focus, accuracy and speed.

Video Security

We design video security systems powered by responsibly-built AI analytics, so you can understand risks and act with certainty.

Keith Johnson

Whether a routine call or an all-out emergency, we depend on our managed services partner to help us get the right help to our citizens.

Keith Johnson

Fire Chief, Loudoun County, Virginia
Customer Hub

Access a variety of self-service solutions, tools and dashboards with our Customer Hub online portal. Track cases, see and update case management details, submit repair requests and much more.

Tell me more about Customer Hub

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