Software Services
Minimize service disruptions, reduce security risks and extend the lifespan of your equipment with proactive services. Trust our dedicated team to keep your software running smoothly and securely.
Learn more about our software services
Optimize your system's uptime, efficiency and reliability with our expert software services and dedicated support. Explore some of our software services to see how they can benefit your team.
Network and security monitoring
Our Network and Security Operations Center provides 24/7 proactive monitoring and management of your 9-1-1 systems to help ensure ongoing availability and security.
Cybersecurity advisory services
Navigate cyber threats and fortify your defenses with proactive risk management including risk assessments, incident response plans and compliance.
Managed Detection & Response (MDR)
Respond quickly to cyber threats with our 24/7 monitoring and remediation services by highly-skilled analysts.
GIS managed services for CAD
Optimize your GIS data to improve CAD operations and response times with address validation, quickest route times, custom map displays and more.
Special event services for PremierOne
Rely on our experts to manage technical considerations during special events so you and your staff can stay focused on delivering a safe experience for your community.
SAA managed services for Flex
Entrust your Flex system administration to our team of professionals for expert management, up-to-date software and peak efficiency.
Explore our Customer Hub
Track cases, see and update case management details, submit repair requests and much more.
Latest command center software blogs
Explore the newest insights and updates on command center software services and solutions.
Delaware County drops abandoned 9-1-1 calls by 80% with Automated Abandoned Callback
Delaware County’s story proves that smart technology doesn’t replace the human touch — it protects it. For Delaware County Emergency Services in southeastern Pennsylvania, the challenge was not only answering 9-1-1 calls, but managing thousands of abandoned calls. Serving a population of 584,000 residents and handling nearly 748,000 9-1-1 and admin calls annually, the center… Read More
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How rural New Mexico is redefining what’s possible in Next Generation Call Routing
On a recent NENA webinar, we spoke with Stephen Weinkauf, NG911 Bureau Chief for the State of New Mexico and Sam Bard, Director of Product Management for Motorola Solutions call routing and ESINet services, about the challenges and considerations in deploying a statewide Next Generation call routing network in a primarily rural state. This blog… Read More
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When the unexpected strikes: St. George’s success offloading non-emergency calls
St. George Consolidated Communications Center in Utah recovered 8–10 hours for day and swing shifts while keeping the lines open for true emergencies and protecting dispatcher morale. When a major shooting incident unfolded hundreds of miles away, no one at the St. George Consolidated Communications Center in Utah expected to be directly impacted. And then,… Read More
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