Software Services
Minimize service disruptions, reduce security risks and extend the lifespan of your equipment with proactive services. Trust our dedicated team to keep your software running smoothly and securely.
Learn more about our software services
Optimize your system's uptime, efficiency and reliability with our expert software services and dedicated support. Explore some of our software services to see how they can benefit your team.
Network and security monitoring
Our Network and Security Operations Center provides 24/7 proactive monitoring and management of your 9-1-1 systems to help ensure ongoing availability and security.
Cybersecurity advisory services
Navigate cyber threats and fortify your defenses with proactive risk management including risk assessments, incident response plans and compliance.
Managed Detection & Response (MDR)
Respond quickly to cyber threats with our 24/7 monitoring and remediation services by highly-skilled analysts.
GIS managed services for CAD
Optimize your GIS data to improve CAD operations and response times with address validation, quickest route times, custom map displays and more.
Special event services for PremierOne
Rely on our experts to manage technical considerations during special events so you and your staff can stay focused on delivering a safe experience for your community.
SAA managed services for Flex
Entrust your Flex system administration to our team of professionals for expert management, up-to-date software and peak efficiency.
Explore our Customer Hub
Track cases, see and update case management details, submit repair requests and much more.
Latest command center software blogs
Explore the newest insights and updates on command center software services and solutions.
Police Drones in 2026: The complete guide to law enforcement UAS
Rise of drones for policing Drone technology has permeated nearly every sector of society. Yet its impact on law enforcement has been particularly transformative. Once a niche tool, drone technology in policing has seen explosive growth. In 2020, the Center for the Study of the Drone at Bard College reported that only 559 municipal police… Read More
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2025 Flex Idea Portal Recap: Innovations inspired by you
The Flex roadmap is driven by the real-world needs of its users. Throughout 2025, the Idea Portal served as a vital bridge between user suggestions and the development cycle. By listening to requests for more intuitive workflows and better data visibility, several key features were introduced across four major releases. Release 2025.1: Foundations of a… Read More
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Protecting the Frontline: 2025 Public Safety Cyberattack Report Insights
In 2025, there was a 17 percent increase in cyberattacks impacting public safety organizations globally. While new tactics like AI-led phishing began to drive more compromises, ransomware attacks remained the primary cybersecurity threat to the sector in terms of operational impact. These findings highlight the growing challenge for agencies to stay ahead of increasingly diverse… Read More
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