general support
The information below lists customer support for your devices, accessories, systems and networks. If you are interested in purchasing Managed & Support services provided by Motorola Solutions, visit Managed & Support Services.
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- Search Knowledge Database
- Training
- Business and Consumer Radios
- Product Manuals and User Guides
- Technical and Repair Support
- Product Updates and Technical Notifications
- Motorola Mobility Products
- License Plate Recognition (Vigilant)
- Mobile Video
- For All Command Center Software Solutions
- Body-Worn Cameras (Formerly Edesix)
Search Knowledge Database
Training
Business and Consumer Radios
Request Support or Call +1 888.325.9336
Talkabout -Consumer Walkie Talkie support - option 3
Retail Business Radio support - option 4
Product Manuals and User Guides
To find publicly available user guides and manuals click here. Please contact your Motorola Solutions’ partner for further support.
Technical and Repair Support
Registered partners and direct customers can sign in for online case management and direct access to support teams.
If you are not a partner or direct customer, please reach out to our partners or contact us with questions:
Request Support or Call +1 888.325.9336 option 5
Product Updates and Technical Notifications
Sign up to receive the new Technical Product Newsletter tailored to your technology interests. The newsletter will include the most recent product releases, product cancellations as well as technical notifications. Sign up now.
Register to receive Motorola Solutions Technical Notifications. Notifications will be based on technology ownership, so that you only receive information that is relevant to your operations. Learn more.
Motorola Mobility Products
For support on Motorola Mobility products (cell phones, baby monitors, wearables, etc), please visit motorola.com/support
License Plate Recognition (Vigilant)
To get support for license plate recognition camera systems or other Vigilant products please call 925-398-2079, fax 925-398-2113 or email vigilantsupport@motorolasolutions.com. For return material authorization or license key requests, please click the links below to begin the process.
Mobile Video
For support on Body-Worn Cameras and In-Car Video solutions, please choose one of the following:
For All Command Center Software Solutions
For support on all command center software solutions, including CommandCentral, CallWorks, VESTA, PremierOne and Spillman Flex, please call the centralized support line below.
Call: 800 MSI HELP
for VESTA: 800.491.1734
Body-Worn Cameras (Formerly Edesix)
For customers of the company formerly known as Edesix, support for your body-worn cameras and VideoManager software can be found by emailing: support@edesix.com.
The Return Materials Authorisation (RMA) Form can be found here.
Any purchases of body-worn cameras through Motorola Solutions should obtain support here.