General Support
Motorola Solutions is aware of the Log4Shell vulnerability, CVEs-2021-44228 and CVE-2021-45046. We are committed to protecting our customers and while we continue to conduct a robust investigation, we will keep our customers informed as further information becomes available. Please direct questions to your local account management team member.
The information below lists customer support for your devices, accessories, systems and networks. If you are interested in purchasing Managed & Support services provided by Motorola Solutions, visit Managed & Support Services.
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- Search Knowledge Database
- Business and Consumer Radios
- Product Manuals and User Guides
- Technical and Repair Support
- Product Updates and Technical Notifications
- Motorola Mobility Products
- License Plate Recognition (Vigilant)
- WatchGuard Body-Worn Cameras and In-Car Video
- For All Command Center Software Solutions
- Vesta/Callworks
Search Knowledge Database
Business and Consumer Radios
Request Support or Call +1 888.325.9336
Talkabout -Consumer Walkie Talkie support - option 3
Retail Business Radio support - option 4
Product Manuals and User Guides
To find publicly available user guides and manuals click here. Please contact your Motorola Solutions’ partner for further support.
Technical and Repair Support
Registered partners and direct customers can sign in for online case management and direct access to support teams.
If you are not a partner or direct customer, please reach out to our partners or contact us with questions:
Request Support or Call +1 888.325.9336 option 5
Product Updates and Technical Notifications
Sign up to receive the new Technical Product Newsletter tailored to your technology interests. The newsletter will include the most recent product releases, product cancellations as well as technical notifications. Sign up now.
Register to receive Motorola Solutions Technical Notifications. Notifications will be based on technology ownership, so that you only receive information that is relevant to your operations. Learn more.
Motorola Mobility Products
For support on Motorola Mobility products (cell phones, baby monitors, wearables, etc), please visit motorola.com/support
License Plate Recognition (Vigilant)
To get support for license plate recognition camera systems or other Vigilant products please call 925-398-2079, fax 925-398-2113 or email vigilantsupport@motorolasolutions.com. For return material authorization or license key requests, please click the links below to begin the process.
WatchGuard Body-Worn Cameras and In-Car Video
For support on WatchGuard VISTA, 4RE, V300, Evidence Library, and other related products, please visit our WatchGuard Support page or call (800) 605-6734.
To access the WatchGuard community, please visit https://community.watchguardvideo.com.
For All Command Center Software Solutions
For support on all command center software solutions, including CommandCentral, CallWorks, VESTA, PremierOne and Spillman Flex, please call the centralized support line below.
Call: 800 MSI HELP
for VESTA: 800.491.1734
Vesta/Callworks
For support on Vesta/Callworks, please visit https://www.ecmportal.motorolasolutions.com/csm
Or call 800-MSI HELP Opt 4, Opt 2, Opt 1 or 2 for Vesta; and 800-MSI-HELP Options 4-1-1 for Callworks.