SERVICES FOR APX TWO-WAY RADIOS

TECHNICAL SUPPORT
Our experienced technologists are available to help isolate and resolve any issues you may have with your radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues.

HARDWARE REPAIR
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs. 

FULL SERVICE PROGRAMMING
With end-to-end device programming and provisioning services, we ensure all your two-way radio communication needs are met. These services include radio management software licensing, on-site setup and training, database hosting and access to a management portal that helps you maintain visibility into your devices. Device programming allows us to push specific information and features from the customer code plug template to the radio itself. Provisioning is a way to add unique device identifiers to the system infrastructure, so the network is aware of the device and its feature set. 

PREVENTIVE MAINTENANCE
With preventive maintenance on your radio components, you can extend the life of your devices. From physical inspection and cleaning of radios to component alignment of the radio equipment, we ensure that the device components remain in top condition with the latest firmware and updates. Our certified technicians conduct annual maintenance checks to help extend the useful life of your radios, reducing repair and replacement costs.

ACCIDENTAL DAMAGE
While our two-way radios are built for superior performance, accidents happen. If required, we offer extended accidental damage coverage and support that includes repair and restoration of the device back to original factory specifications and a quick turnaround of the device back to you.

MYVIEW PORTAL
MyView is a web-based platform that gives you a transparent, single source view of fleet status and service delivery information to help make smarter, faster and more proactive decisions. With MyView portal you can view your radio data, service case history, firmware and software status information to ensure smooth running of your radios.