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Service packages

Delivering the right level of managed and support services to meet your needs.

For public safety agencies tasked with mission-critical communications, assuring peak radio performance is critical. Efficient and cost-effective management of an ever-evolving radio technology ecosystem is complex, requiring the right set of expertise and tool sets. You can rely on us to help you maximize the value of your radio investments with the right level of services designed specifically for your needs.

Services for APX two-way radios

Essential, Advanced and Premier packages provide a higher level of support, transferring the risk and responsibility to Motorola Solutions.

Essential

  • MyView Portal
  • Hardware repair
  • Technical support
  • Batch programming with database hosting
  • Full service programming
  • Accidental damage
  • Device preventive maintenance
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Advanced

  • MyView Portal
  • Hardware repair
  • Technical support
  • Batch programming with database hosting
  • Full service programming
  • Accidental damage
  • Device preventive maintenance
Learn more

Premier

  • MyView Portal
  • Hardware repair
  • Technical support
  • Batch programming with database hosting
  • Full service programming
  • Accidental damage
  • Device preventive maintenance
Learn more

Applications

Take your APX radio further, increase coverage and provide more safety.

SmartConnect

SmartConnect

When you move beyond the limits of your radio system’s coverage, you shouldn’t have to leave your lifeline behind. Whether a pursuit takes you out of coverage, or you’re assisting another agency, SmartConnect ensures your lifeline is always within reach.

ViQi Virtual Assistant

ViQi Virtual Assistant

Made for public safety, ViQi® uses simple audio prompts and knows your terminology. When running a plate or changing radio channels, she helps you stay focused on the situation.

Resources

Brochures

Services for APX Two-Way Radios

Essential, Advanced & Premier Services for APX Two-Way

Services maximize the value of device fleet management.

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Radio Programming Solution Brief

Radio Programming Solution Brief

Services provide up-to-date and fully operational devices.

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Technical Support Solution Brief

Technical Support Solution Brief

Services offer a suite of technical support capabilities.

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Change in CPS terms for APX Announcement

Change in CPS terms for APX Announcement

Details on no-charge terms for CPS

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APX Radio Management

APX Radio Management

Overview of Radio Management

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Survey

Motorola Solutions APX Two-Way Radio Management Survey Flipbook

Motorola Solutions APX Two-Way Radio Management Survey

Check out key survey findings and how services can help.

Read flip book

Motorola Solutions APX Two-Way Radio Management Survey (Print Layout)

Motorola Solutions APX Two-Way Radio Management Survey

Printable version of key radio management survey findings.

Read results

Videos

Device Management Service

Device Management Service

Learn how device management works and see its many benefits.

Watch video

Case studies

Case Study - Prince William County

Case Study - Prince William County

Public safety department relies on device services.

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Case Study - DuPage County

Case Study - DuPage County

DU-COMM integrates with services for efficient management.

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White papers

Services White Paper

Services White Paper

A services-led approach can maximize your technology value.

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Infrastructure Services

Mitigate downtime and ensure optimal system performance and security.

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Services for APX Next Radios

Ensure radios and apps are functional and secure with services support.

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