MANAGING YOUR TWO-WAY RADIOS: THE CORE OFFER
We provide critical services to protect your investment and keep your APX two-way radio fleet up-to-date and organized.
SIMPLIFY RADIO PROGRAMMING
Maintaining your radio fleet doesn’t have to be expensive and time consuming. Simplify radio programming with our Radio Management software.
APX Radio Management supports batch programming of up to 16 radios at one time that are connected to a PC, or via over the air programming (OTAP) on a Project 25 system. Easily track and view your entire radio fleet programming status along with the codeplug history for each device.
ACCESS ENHANCED TECHNICAL SUPPORT
To help isolate and resolve any issues you may have with your radios or Radio Management software, our experienced technologists are available 8x5, Monday – Friday, local time. These dedicated professionals have access to documented and repeatable solutions and test environments to recreate your conditions to effectively troubleshoot and resolve your issues within a four hour time frame.
LEVERAGING SUPPLEMENTAL SUPPORT SERVICES: THE OPTIONS
To ensure all your APX two-way radio communication needs are met, Advanced Services can provide supplemental coverage to help you manage your radio fleet.
Option 1: Increase Radio Management Expertise
Making sure your radios are fully operational is a high priority. This option includes Onsite Radio Management Hardware set up and Radio Commissioning in the Radio Management Database. Your technical staff can be trained side by side with our technical team during this process for valuable immersion training. We also provide you with Radio Management classroom training to help you and your team provision, program and maintain your radios more efficiently.
Option 2: Radio Management Database Hosting and MyView Portal
Store the configurations and codeplug data on our secure, hosted server for efficient remote programming and mitigate the potential challenges of insufficient local data storage space. Centralizing your configurations will ensure all of your radios are updated and reduce your overall downtime and labor. Any changes to a codeplug template can be automatically applied to all affected radios, and additional programming jobs can be scheduled ahead of time for greater operational efficiency.
Bring your Network and PC is available in Option 2. Bring your own Network and PC allows you to use your own server, laptop and internet connection for database hosting. This makes it less costly overall and provides more flexibility for your programming requirements.
MyView Portal: Actionable Insights Into Device Performance
MyView Portal is a web-based platform that gives you a transparent, single source view for system and service delivery information to help make smarter, faster and more proactive decisions to keep your network running smoothly and effectively.
This option provides access to MyView Portal to see your radio data, service case history, firmware and software status information.
Option 3: Rely On Expert
Repair State-of-the-art diagnostics equipment, repair tools and an extensive inventory of replacement parts helps ensure your radios are protected from normal wear and tear and back in operation within five days. Two way shipping is included. All radios are returned to factory specifications and updated with the latest firmware before being returned back to you.
Motorola Solutions service centers are certified to comply with ISO9001 standards using proven, repeatable processes so that your repair is completed right the first time, every time.
EXPAND YOUR COVERAGE
For additional radio protection, we offer the following options: chemical, liquid, and physical damage; three day repair turnaround time; two hour window for help desk response; 8x5 technical support and a battery refresh program.