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Service packages

Delivering the right level of managed and support services to meet your needs.

For public safety agencies tasked with mission-critical communications, assuring peak radio performance is critical. Efficient and cost-effective management of an ever-evolving radio technology ecosystem is complex, requiring the right set of expertise and tool sets. You can rely on us to help you maximize the value of your radio investments with the right level of services designed specifically for your needs.

Services for LTE Handheld Devices

Essential services package options provide hardware repair and technical support.

Warranty

Downloadable app Coverage period - 1 year

Option to add MOTOTRBOCoverage period - 3 years

Downloadable appHW repair - manufacturing defects

Downloadable appRemote technical support (8/5)

Option to add MOTOTRBOHW repair - normal wear and tear

Option to add MOTOTRBOPriority repair

Option to add MOTOTRBOHW repair - acc. breakage, water / chemical damage

Essential

Option to add MOTOTRBO Coverage period - 1 year

Downloadable appCoverage period - 3 years

Downloadable appHW repair - manufacturing defects

Downloadable appRemote technical support (8/5)

Downloadable appHW repair - normal wear and tear

Downloadable appPriority repair

Option to add MOTOTRBOHW repair - acc. breakage, water / chemical damage

Essential with Accidental Damage

Option to add MOTOTRBO Coverage period - 1 year

Downloadable appCoverage period - 3 years

Downloadable appHW repair - manufacturing defects

Downloadable appRemote technical support (8/5)

Downloadable appHW repair - normal wear and tear

Downloadable appPriority repair

Downloadable appHW repair - acc. breakage, water / chemical damage

We provide technical support to troubleshoot problems & hardware repair to properly restore your device.

Rely on expert repair

State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your LTE devices are protected from normal wear and tear and are back in operation quickly. All LTE devices are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001.

Access technical support

Our experienced technologists are available 8/5, Monday – Friday, local time, to help isolate and resolve any issues you may have with your LTE devices. These dedicated professionals effectively respond to your issues within a four hour time frame.

Expand your coverage

While our LTE devices are built for superior performance, accidents happen. We offer expanded coverage and support that includes: repairs for chemical, liquid and physical damage; three day repair turnaround time; two-hour window for help desk response and 8x5 technical support.

Resources

Data sheets and white papers

Services for LTE Handheld Devices Data Sheet

Services for LTE Handheld Devices Data Sheet

Services provide technical support and hardware repair.

Services White Paper

Services White Paper

A services-led approach can maximize your technology value.

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