With essential services you can get a access to 24/7 technical support, hardware repair and preventive maintenance when and where you need it, so you can maintain and restore your system.
REMOTE TECHNICAL SUPPORT
At our Centralized Operations Centers, our experienced technologists are available 24/7 to answer your questions. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical and non-technical issues.
ON-SITE TECHNICAL SUPPORT
When you have a system issue that cannot be resolved remotely, we dispatch local, trained technicians to restore communications. With over 500 Motorola Solutions authorized service locations, our support process follows industry-leading procedures for case and escalation management to ensure rapid issue resolution.
With state-of-the-art diagnostic equipment, repair tools and replacement parts, your infrastructure components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all system components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO9001, ensuring the highest quality repairs.
SELF-INSTALLED SECURITY PATCHING
You can access the latest security updates that are pre-tested in our dedicated system test lab running the same software version as your network to ensure no service disruption. Once validated, you can download and install at your convenience.
ANNUAL PREVENTIVE MAINTENANCE
Infrastructure preventive maintenance includes alignment and testing of key network components, regularly scheduled maintenance of network equipment along with software and firmware updates to ensure that the system is up-to-date.