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Service packages

Our Service packages provide you with a reliable approach to protect your investment.

Select from our three service levels which can provide repair and technical support, improved system response and continuity or fully-managed services for maximized system performance and reduced risk.

Description of Motorola service tiers

Essential services

With essential services you can get access to 24/7 technical support, hardware repair and preventive maintenance when and where you need it, so you can maintain and restore your system.

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Advanced services

With advanced services you can rely on us to monitor and upgrade your system for improved network availability and enhanced security. We ensure that you stay current and future-proof with the latest system technology and features for maximal performance.

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Premier services

With premier services you can transfer day-to-day accountability to us to operate and manage your system end-to-end. We ensure that we deliver on availability, coverage and capacity in line with Service Level Agreements (SLAs).

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Resources

Brochures

Essential Services

Essential Services for ASTRO 25 Systems

Improve your operations with expert support when you need it.

Advanced Services

Advanced Services for ASTRO 25 Systems

Technicians provide fast response to network issues.

Premier Services

Premier Services for ASTRO 25 Systems

Transfer day-to-day management of your system to us.

ASTRO P25 Network Connectivity

ASTRO Connectivity Service

Our interconnection service for ASTRO sites and cloud services.

Technical Support

Technical Support

Our comprehensive portfolio of support capabilities.

Lifecycle Management

Lifecycle Management

Technology refreshes, security and information assurance.

Risk Assessment and Consulting

Risk Assessment and Consulting

A structured approach to addressing cyber risk.

Security Monitoring

Security Monitoring

Our SOC is staffed 24/7 by certified professionals.

Security Patching

Security Patching

Anti-malware software updates, industry-standards aligned.

Federal Cyber Services for ASTRO Systems

Federal Cyber Services for ASTRO Systems

Our services to help U.S. Federal organizations meet cybersecurity mandates.

ASTRO Network Monitoring Services

ASTRO Network Monitoring

Round-the-clock monitoring for our ASTRO, microwave and MPLS elements.

Videos

Network Monitoring Services

Optimize performance with experts, automation and analytics.

Lifecycle Management Services

Technology refreshes to help maintain and secure systems.

Cybersecurity Services

Our holistic set of security services.

White papers

Services for Mission-Critical Operations

Services for Mission-Critical Operations

Maximize the value of your technology ecosystem.

Surveys

LMR Benchmark Survey

LMR Benchmark Survey

Learn how system managers are addressing new demands.

Case studies

Princeton University: Campus Safety and Security

Princeton relies on our Managed Services Network Monitoring.

Waukesha County: Radio Systems Leverage LMR

LMR allows for flexible system configuration.

Mason-Oceana 9-1-1 Strengthens Its Cybersecurity

Mason-Oceana conducts a cybersecurity risk assessment.

Waukesha County Depends on Updates to Minimize Threats

Waukesha taps our Managed Services for cyber support.

ASTRO Connectivity Services ASTRO Connectivity Services ASTRO Connectivity Services

ASTRO Connectivity Services

Always on. Always secure. Because network connectivity should not be the weak link in your mission-critical communication solution.

  • Fully managed private IP network
  • Flexibility and scalability without the complexity
  • Mission-critical security and reliability
  • Satellite option for last-mile protection

Related solutions

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P25 Radio Systems

Our complete portfolio of ASTRO radio systems and P25 infrastructure.

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Cybersecurity Services

Protect your critical network infrastructure from threats.

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Services for APX Two-Way Radios

Radio services to streamline management and optimize performance.

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