Are you looking for support from US? GET SUPPORT
Your session has expired.

Your authenticated session has expired due to inactivity. You can close this message and continue as a guest or sign in again before proceeding.


Tackling the issue of abandoned calls

A VESTA® 9-1-1 case study

See how VESTA® enabled a Florida county to focus on the things that matter.

Customer profile

A tropical paradise spanning 2,305 square miles of Florida’s southwest coast, Collier County is home to 440,000 full-time and seasonal residents and welcomes two million visitors each year.

Wireless calls for help

With 80% or more 9-1-1 calls made from wireless devices in many areas, PSAPs are seeing a rise in abandoned calls.

Abandoned calls on the rise

For Collier County, Florida, the number of abandoned calls has risen to 4,000 per year and shows no sign of slowing.

A new abandoned calls solution

Collier County found a solution for abandoned calls with
VESTA 9-1-1.

Florida beach

Get the full story on how Collier County
resolved abandoned calls
with VESTA 9-1-1.


Contact us

Automated abandoned callback impact

time clock

Saves time

Removes the burden from call takers to return abandoned calls, allowing them to focus on true emergency calls.

trend down

Minimizes resources

Eliminates the chance of an abandoned call tying up two call takers, and the rollover of calls to another PSAP.

money time

Maintains budget

Saves time and resources, enabling PSAP administrators to make the most effective use of budgets.

call taker

Improves morale

Helps call takers eliminate some of their workload, reducing their stress.


Automated abandoned callback makes a tremendous difference in how we serve citizens and visitors.

Bob Finney

Comms Dr., Collier County Sheriff's Office

Please wait...