Get the full story on how Collier County
resolved abandoned calls
with VESTA 9-1-1.
READ THE CASE STUDY
Tackling the issue of abandoned calls
A VESTA® 9-1-1 case study
See how VESTA® enabled a Florida county to focus on the things that matter.
Customer profile
A tropical paradise spanning 2,305 square miles of Florida’s southwest coast, Collier County is home to 440,000 full-time and seasonal residents and welcomes two million visitors each year.
Wireless calls for help
With 80% or more 9-1-1 calls made from wireless devices in many areas, PSAPs are seeing a rise in abandoned calls.
Abandoned calls on the rise
For Collier County, Florida, the number of abandoned calls has risen to 4,000 per year and shows no sign of slowing.
A new abandoned calls solution
Collier County found a solution for abandoned calls with
VESTA 9-1-1.
Automated abandoned callback impact
Saves time
Removes the burden from call takers to return abandoned calls, allowing them to focus on true emergency calls.
Minimizes resources
Eliminates the chance of an abandoned call tying up two call takers, and the rollover of calls to another PSAP.
Maintains budget
Saves time and resources, enabling PSAP administrators to make the most effective use of budgets.
Improves morale
Helps call takers eliminate some of their workload, reducing their stress.
Automated abandoned callback makes a tremendous difference in how we serve citizens and visitors.
Bob Finney
Comms Dr., Collier County Sheriff's Office