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First Responder Tom

NG9-1-1 EMERGENCY CALL MANAGEMENT

“I am the first, first responder in what can be the worst moment of someone’s life.”

Enable call takers to more easily handle calls for service through reliable 9-1-1 systems that quickly locate callers, unify 9-1-1 and CAD workflows and integrate text and data.

A lifeline for the call no one wants to make.

Calling 911 can be the worst day of someone’s life. Call takers rely on software that leads them to the right response, every time, because every second counts.

Calltaker using ng911 software
Calltaker

Increase efficiency

Automate processes to better manage staffing and overcome training challenges.

Callhandling

Streamline workflows

Simplify tasks, save time, and gain intelligence and flexibility.

Police Call Management

Reduce risk

Maximize performance, increase security and protect your PSAP against cyber threats.

man receiving emergency notification

240M 9-1-1 calls are made per year and growing, with 80% wireless.* Are you ready?

Next Generation 9-1-1 Call Management Solutions

Move information faster and reduce the strain on critical personnel.

VESTA® NG9-1-1 call routing and ESInet

Take control of your NG9-1-1 future with end-to-end managed services including call routing, ESInet, location services, GIS services, cybersecurity and 24/7 NSOC dedicated to public safety.

VESTA® 9-1-1

Streamline staffing and training challenges and increase efficiency with powerful call handling, mapping and analytics solutions.

CallWorks CallStation

Achieve a cost effective and rapid NG9-1-1 deployment with 45% less backoffice server infrastructure.

PremierOne® Integrated Call Control

Integrate call handling into CAD to answer a call, create the incident and dispatch first response with one workstation using fewer keystrokes.

screens showing command centra

AI works seamlessly with PSAP software, intelligently helping you beat the

end to end public safety software suite command central diagram

Solutions to increase productivity and flexibility

Our customers face unique challenges in their agencies. Read how our solutions have helped them overcome issues they have faced, while streamlining their processes.

Solving the problem of abandoned calls

Collier County’s 9-1-1 call takers no longer need to intervene with 80% of abandoned calls.

The evolution to next generation 9-1-1

Idaho State Police upgrade their 40 + year old call handling system technology to increase their flexibility and dispatch services.

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VESTA 9-1-1 Automated Abandoned Callback resolves 80% of our county's 4,000 abandoned calls without call taker intervention.

Bob Finney - Communications Director

Bob Finney

Communications Director

Collier County, FL

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