Solving the problem of abandoned calls
Collier County’s 9-1-1 call takers no longer need to intervene with 80% of abandoned calls.
Hear how your peers are increasing efficiencies with Motorola Solutions’ call handling software
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NG911 Emergency Call Management
“Locating the 911 caller is the most important and the most challenging part of my job.”
Make the call taker's job easier. CommandCentral Aware for 9-1-1 saves seconds with one map.
Trusted NG911 Software
Call takers and supervisors rely on Motorola Solutions Next Generation Core Services (NGCS) and call handling software because it leads them to the right response when every second counts.
Increase efficiency
Automate processes to better manage staffing and overcome training challenges.
Streamline workflows
Simplify tasks, save time, and gain intelligence and flexibility.
Reduce risk
Maximize performance, increase security and protect your PSAP against cyber threats.
Next Generation 9-1-1 Call Management Solutions
Move information faster and reduce the strain on critical personnel.
VESTA® NG9-1-1 call routing and ESInet
Take control of your NG9-1-1 future with end-to-end managed services including call routing, ESInet, location services, GIS services, cybersecurity and 24/7 NSOC dedicated to public safety.
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VESTA® 9-1-1
Streamline staffing and training challenges and increase efficiency with powerful call handling, mapping and analytics solutions.
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CallWorks CallStation
Achieve a cost effective and rapid NG9-1-1 deployment with 45% less backoffice server infrastructure.
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CommandCentral Call Handling
Secure and simplify your 911 oeprations with cloud-based call handling software.
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Integrated Call Control
Integrate call handling into CAD to answer a call, create the incident and dispatch first response with one workstation using fewer keystrokes.
Learn moreIntelligent software can create a better experience for your PSAP.
Experience software integration from call to case closure
Select a category or explore our unique integrations.
Incident Awareness
Incident Management
Post-Incident Resolution
Solutions to increase productivity and flexibility
Our customers face unique challenges in their agencies. Read how our solutions have helped them overcome issues they have faced, while streamlining their processes.
The evolution to next generation 9-1-1
Idaho State Police upgrade their 40 + year old call handling system technology to increase their flexibility and dispatch services.
VESTA 9-1-1 Automated Abandoned Callback resolves 80% of our county's 4,000 abandoned calls without call taker intervention.
Bob Finney
Communications Director
Collier County, FL