Solving the problem of abandoned calls
Collier County’s 9-1-1 call takers no longer need to intervene with 80% of abandoned calls.
NG9-1-1 EMERGENCY CALL MANAGEMENT
“I am the first, first responder in what can be the worst moment of someone’s life.”
Enable call takers to more easily handle calls for service through reliable 9-1-1 systems that quickly locate callers, unify 9-1-1 and CAD workflows and integrate text and data.
A lifeline for the call no one wants to make.
Calling 911 can be the worst day of someone’s life. Call takers rely on software that leads them to the right response, every time, because every second counts.
Increase efficiency
Automate processes to better manage staffing and overcome training challenges.
Streamline workflows
Simplify tasks, save time, and gain intelligence and flexibility.
Reduce risk
Maximize performance, increase security and protect your PSAP against cyber threats.
Next Generation 9-1-1 Call Management Solutions
Move information faster and reduce the strain on critical personnel.
VESTA® NG9-1-1 call routing and ESInet
Take control of your NG9-1-1 future with end-to-end managed services including call routing, ESInet, location services, GIS services, cybersecurity and 24/7 NSOC dedicated to public safety.
VESTA® 9-1-1
Streamline staffing and training challenges and increase efficiency with powerful call handling, mapping and analytics solutions.
CallWorks CallStation
Achieve a cost effective and rapid NG9-1-1 deployment with 45% less backoffice server infrastructure.
PremierOne® Integrated Call Control
Integrate call handling into CAD to answer a call, create the incident and dispatch first response with one workstation using fewer keystrokes.
Solutions to increase productivity and flexibility
Our customers face unique challenges in their agencies. Read how our solutions have helped them overcome issues they have faced, while streamlining their processes.
The evolution to next generation 9-1-1
Idaho State Police upgrade their 40 + year old call handling system technology to increase their flexibility and dispatch services.
VESTA 9-1-1 Automated Abandoned Callback resolves 80% of our county's 4,000 abandoned calls without call taker intervention.
Bob Finney
Communications Director
Collier County, FL