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Overview
Features and details
Related products
Testimonials & support
Eclipse Analytics service levels
Eclipse Analytics call taker levels
Eclipse Analytics call volume by hour
Eclipse Analytics daily dashboard
Eclipse Analytics call taker events
Eclipse Analytics service levels
Eclipse Analytics call taker levels
Eclipse Analytics call volume by hour
Eclipse Analytics service levels
Eclipse Analytics call taker levels
Eclipse Analytics call volume by hour
Eclipse Analytics daily dashboard
Eclipse Analytics call taker events

Eclipse Analytics

Distill complex emergency call data into accessible insights

Easily understand your 911 data, whether you're responsible for a single PSAP or a whole state.

  • Dynamic reports
  • Common-language search
  • Detailed location summaries for 911 calls
  • Shared report library
  • Role-based access for investigators

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Data, on demand

Call volume trends

Staffing metrics

Misrouted call patterns

Transfer summaries

Go from high-level trends to granular metrics, in seconds

Analyze any volume of call information from your jurisdiction with ease: simply click a data point to dive into the specifics, then drill down as far as you need.

Eclipse Analytics call volume by PSAP

Our impact, in numbers

Eclipse Analytics is already transforming the operations of PSAPs all over the country - what could it do for you?

19

states are using Eclipse

850+

PSAPs are using Eclipse

173 million

Americans are served by Eclipse

Remove the technical barriers to your data

Eclipse Analytics allows you to focus less on running reports and more on the life-saving decisions that define your PSAP.

Access expert insights at any skill level

You shouldn’t need a degree in statistics to access the information that’s relevant to your PSAP. Interrogate complex data with simple language and configure recurring reports for effortless, real-time visibility.

Eclipse Analytics insights on demand

Proactively identify challenges in your community

Eclipse presents an intuitive view of all location data associated with a record, so you can assess the real-world context behind a call.

Eclipse Analytics location information

Future-proof your reports and innovate together as best practices evolve

What’s implemented in one PSAP should benefit everyone. Work from our ever-growing shared library of pre-configured reports to ensure you’re getting the most from your investment.

Eclipse Analytics reports library

Ready to empower investigators with secure, easy access to the data they need?

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Eclipse enables you to securely share your call handling data directly with external stakeholders for quicker, easier case-building.

Compatible products

Eclipse provides intuitive, immediate access to every facet of your PSAP’s performance metrics in an easy-to-navigate user interface – so no matter your familiarity with the software, your responsibilities or the tight deadline you’re working to, you can gather and share the information that matters to you.

VESTA NXT

Highly-integrated camera systems and evidence management software that capture unbiased video evidence.

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VESTA NXT screenshot

VESTA 9-1-1

Capture interactions that help officers, healthcare workers and others protect their livelihood and build trust.

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VESTA NXT screenshot

See what customers are saying about Eclipse Analytics

From improving staffing levels to fine-tuning resource allocation, Eclipse Analytics is making a difference to PSAPs across the United States.

“Now I’m able to pull statistics faster, I can present them faster, and we can catch things that our team is struggling with faster.”

Ernie Diaz
Dispatch Supervisor, Arizona

“Processes that were taking us days can now be performed in a matter of minutes. With direct access to this data, we are able to create strategic planning on how we need to operate and where we want to take the state in the future.”

Travis Jensen
9-1-1 Program Manager, Arizona

“Eclipse Analytics is near real-time, which is something we’ve never had before… 15 minutes after a call’s been placed and finished, we can look it up… I love the fact I can access [Eclipse] from my phone if I need to.”

LeAnna Russell
9-1-1 Database Manager, Texas

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