Next Generation 9-1-1 software
First responders deserve technology that works as hard as they do. Our emergency call center software gives your telecommunicators the tools they need to respond with unmatched speed and data-driven clarity.
Trusted NG911 Software
Motorola Solutions is uniquely positioned to offer you a comprehensive suite for your PSAP, so you can spend less time negotiating with suppliers and more time helping those in need.
9-1-1 call handling software
Deliver shorter response times and more reliable service, all without adding to your telecommunicator or IT teams’ workloads.
9-1-1 mapping software
Facilitate responses more quickly and easily than ever, and gain crucial information about an ongoing incident for first responders
9-1-1 call analytics software
Remove the technical barriers to your data, so you can focus less on running reports and more on the life-saving decisions that define your PSAP.
Choose the NG911 software that’s right for you
No two PSAPs are the same – our comprehensive emergency call center software portfolio gives you the flexibility to build and manage a solution tailored specifically to your needs.
VESTA NXT
Cloud-native 9-1-1 software designed to transform the experience for telecommunicators and citizens alike through purpose-built AI tools, a radically-simplified user interface, powerful integrated mapping and industry-leading cybersecurity services.
Explore product
VESTA 911
Trusted, proven on-premises 9-1-1 software, combined with cloud-based emergency backup call processing and public safety-grade AI for modernization at your own pace.
Explore product
Radius Mapping
Designed for use with third-party call handling software, Radius Mapping centralizes fragmented 9-1-1 call data into a single, AI-enhanced mapping interface to eliminate technical friction and reduce the cognitive load for your telecommunicators.
Explore product
Eclipse Analytics
Eclipse Analytics is a CPE-agnostic platform that enables you to maximize your data's potential, scaling effortlessly from a single municipality to an entire region. It provides intuitive, immediate access to every facet of your PSAP’s performance metrics in an easy-to-navigate user interface.
Explore product
Frequently-asked questions about Next Generation 9-1-1 software
Dispatchers and telecommunicators use a variety of software to help those in need, including emergency call handling software such as VESTA NXT and computer-aided dispatch software such as PremierOne or Flex.
Unlike legacy systems, NG911 enables the digital transfer of incident information with Emergency Incident Data Object (EIDO) exchange. EIDO allows receiving PSAPs to access and share critical incident details between public safety platforms (CAD, call handling, etc.) quickly, rather than relying on verbal relay.
The primary difference between E911 (Enhanced 911) and NG911 (Next Generation 911) is the underlying technology: E911 is built on aging analog phone lines, while NG911 is a modern digital, IP-based system. While E911 was a major upgrade in its time because it could show a dispatcher your phone number and location, it is essentially a "voice-only" system. NG911 treats emergency calls like data, allowing you to send photos, videos and texts directly to dispatchers.
Yes. Motorola Solutions sells an AI Call Agent which handles non-emergency calls so telecommunicators can focus on the high-stakes calls where their unique expertise makes the most difference.