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CALLWORKS CALLSTATION

Streamline 9-1-1 Call Handling

Streamline 9-1-1
Call Handling

In These Changing Times

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CREATE GREATER EFFICIENCIES - COORDINATE FAST ACCURATE RESPONSE - ANYWHERE.

CallWorks provides an easy-to-use, yet comprehensive solution for Next Generation 9-1-1 call handling. Here are just a few examples.

  • Our offsite solution makes it possible for call takers to easily answer the call of duty from any location.
  • Integrated Call Control with CallWorks and Flex CAD increases call taker focus with fewer keystrokes for faster response.
  • With our cloud functionality, you extend the capability of your CallWorks platform to accept visual content from citizens, using a controlled, permission-based procedure.

Learn more about CallWorks and how it can help your PSAP face the challenges of today and tomorrow.

 

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Product Info
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Streamline Your Workflow

Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simple, easy-to-use workflow.

  • One-touch transfer of calls saving precious seconds

  • Integrated workflow options (9-1-1, Map, Dispatch)

  • NG9-1-1 ready and designed for ESInet-based i3 and legacy CAMA call handling

Easily Locate 9-1-1 Callers in Need

Right when a call is received – from a cell phone or landline – it is mapped and prioritized for faster response.

  • Both traditional 9-1-1 and mapped ALI functions displayed on a single map

  • Easily view and manage incoming calls from the map – before the call is answered.

  • Pinpoint caller location accuracy with RapidSOS partnership

Allow Citizens to Send Visual Content

Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.

  • PSAP authorizes the citizen to submit visual content by sending an SMS message
  • Visual content can be accepted and stored without ever being seen by call takers
  • Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
  • No app download required on citizen device
  • All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
  • Security processes built in

Benefit from Efficient System Architecture

Reduce hardware at each position…and in the server room. Browser-based architecture eliminates complex firmware and driver problems at the operator’s console and easily integrates with third party mapping or CAD systems via standard interfaces.

 

Case Studies

Enhance Campus Safety with Accuracy

Princeton University selected CallWorks with RapidSOS to achieve pinpoint location accuracy of 9-1-1 mobile calls.

Decrease Response Times

Next Generation 9-1-1 from CallWorks brings improved accuracy and interoperablity to Gloucester County - reducing emergency response times and increasing response quality.  

 

Upgrade Community Safety

Waukesha County, WI invested in NG9-1-1 to improve public safety coordination and response.

 

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Brochures

  • CallWorks - Flex CAD ICC

    Updated 2020/03/20 | PDF 894.48KB

    Increase call taker focus, minimize keystrokes, speed response with Flex CAD and CallWorks Integrated Call Control

  • 9-1-1 Offsite Portfolio for CallWorks CallStation

    Updated 2020/04/23 | PDF 1.04MB

    Ensure call takers can answer the call of duty from any location. CallWorks CallStation Nomad Offsite call handling solution gives PSAPs the flexibility necessary to maintain operations in any situation.

Customer Case Studies

  • Princeton University Enhances Safety with Pinpoint Accuracy

    As the campus changed to a VoIP-based phone system, they also sought to replace their current call management system and needed a solution that would easily integrate with existing technologies as well as pave the way to preparing for Next Generation 9-1-1. Accurate location of 9-1-1 callers was an important requirement which led to selecting CallWorks CallStation with RapidSOS.

Data Sheets