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Waukesha Case Study

Waukesha County Refocuses on Community Safety

Waukesha County Upgrades to Next Generation 9-1-1

Each year, approximately 388,000 calls make their way through the Waukesha County Communications Center, with approximately 50 dispatchers handling 95,000 emergency calls. The Waukesha County Public Safety Agencies are challenged with keeping citizens safe within the county, but with an Interstate system in the county, and a major metropolitan area just next door, the department also maintains that there really are no borders for public safety – so maintaining a safe region means excellent communication with its neighbors.

Customer Profile

Waukesha County Wisconsin

Waukesha County, Wisconsin is home to more than 300,000 people in 37 communities and sits just east of Milwaukee. 

Waukesha County Communications Center

  • One of seven public safety answering points for the entire county
  • Computer-aided dispatch incident data
  • Two-way radio locations
  • Automatic vehicle locations

Executive Summary

The Challenge

Waukesha County officials realized it was time to upgrade their analog 9-1-1 communications equipment. As infrastructure started to reach the end-of-life stage, the county started thinking more seriously about transitioning to the digital radio system environment. Their next generation communications system also needed to integrate seamlessly with Milwaukee County and other regional agencies.

The Solution

The Waukesha County team evaluated multiple vendors to ensure that the system they selected could support their needs, work with the existing equipment they were using, and also support surrounding communities. The county opted for a Next Generation 9-1-1 system with the ability to back-invert to analog for better interoperability.

The Benefits

The Next Generation 9-1-1 system chosen by the county provided them with the ability to back-invert to analog for better interoperability. It also enables people in an emergency to call or text, which can be critical if the person can’t talk among other benefits. Enhanced radio features have made a difference to dispatchers and officers out in the field.

Interested in learning more about CommandCentral Aware?

CommandCentral Aware can help you better manage operations by integrating voice, data and video intelligence together into a single command center position. 

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