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Transform the Way You Respond and Connect




The Need For Change


When she realizes it's her abusive ex-husband who she just received a restraining order against, she wasn’t sure how to get help.

A call to 9-1-1, or an attempt to run away could prompt a hostile reaction from him. Instead she changes course walks past the parking garage and pretends she's looking for her ride while sending a text to 9-1-1 for help.

Along with her location information, she adds a description of her husband and the fact that she has a restraining order against him. With the detailed information, dispatchers send help and officers know exactly where to find her and how to approach the area for her safety and theirs.

Transform the way you respond and connect by bringing together and operationalizing the data that surrounds you.



Is Your County Able to Receive TEXT-TO-9-1-1?

Only about 10 percent of the 6,576 public safety answering points in the country are equipped to receive texts. Check yours.


The highlighted states have counties that support Text-to-9-1-1. Select a state for more detail.
Louisiana Kansas Arkansas Arizona Oregon Utah New Jersey Wisconsin Washington Oklahoma Iowa Hawaii California Montana Virginia West Virginia South Carolina Ohio Maryland Idaho Florida Georgia Alabama Pennsylvania New York Maine New Hampshire Vermont Missouri Michigan Michigan Kentucky Indiana Illinois Colorado Virginia North Carolina Texas Puerto Rico

Benefits of Next Generation 9-1-1

A short animated video from 9-1-1.GOV addresses the benefits of NG9-1-1 for the public and first responders.



NG9-1-1 Helps Harness and Enable a Wealth of Information





Waukesha County is helping lead the way in Wisconsin.



Robust Systems Come From Standardized Data

NG9-1-1 is a standards initiative driven by a broad spectrum of industry participants. As you prepare for this important transition, you need to think about the standards and the dynamics of your current operation.

In North America, National Emergency Numbers Association (NENA) has worked hard to develop NG9-1-1 standards that will help guide this fundamental update to existing 9-1-1 and E9-1-1 systems.


The Voice over Internet Protocol (VoIP) / Packet Committee’s goal is to identify and solve technical issues relating to call delivery from VoIP sources and migrate existing 9-1-1 technologies into a packet environment for both voice and data.

NG9-1-1 Project

NG9-1-1 & VoIP Standards & Other Documents

Explore 9-1-1 Resources

The National 9-1-1 Program supports the effort of jurisdictions at all levels of government as they consider the transition.

Visit any of the links below for more information.

Learn More

National Emergency Number Association

NG9-1-1 Project - National Emergency Number Association

What is NG9-1-1?

NG9-1-1 & VoIP Standards & Other Documents
The Voice over Internet Protocol (VoIP) / Packet Committee’s goal is to identify and solve technical issues relating to call delivery from VoIP sources and migrate existing 9-1-1 technologies into a packet environment for both voice and data.


Keep Up With Developing Policies

With the implementation of Next-Generation 9-1-1 well underway, a comprehensive, well-thought-out uniform set of written directives, including standard operating procedures and policies will be a critical part of the operation.


The NG9-1-1 NOW Coalition released a report which is an important step in achieving its goal of implementing Next Generation 9-1-1 (NG9-1-1) services nationwide by the end of 2020. “NG9-1-1 Gap Analyses and Recommended Strategies” report provides challenges to transitioning and strategies on how to overcome concerns.

iCERT Resources

The Industry Council for Emergency Response Technologies (iCERT or the Industry Council) is the voice of commercial enterprises in the field of critical communications. The Industry Council plays an important role in addressing public policy issues impacting the emergency calling, communications and response system. 

iCERT created a public safety planners guide, intended to foster understanding between public and private sector emergency response technologies professionals. 

Read more


History of 9-1-1: A Policy and Technology Reference Guide
This report is designed to educate public and private sector stakeholders about the importance of 9-1-1's  history as it relates to its technical and policy origins, its current status and its future development into NG911.

Next Generation 9-1-1 Transition Policy Implementation Handbook
NENA handbook intended to be a guide for 9-1-1 leaders and government officials responsible for ensuring that federal, state and local 9-1-1 laws and regulations effectively enable the implementation of NG9-1-1 systems.

NG9-1-1 Transition Policy Maker Blueprint
NENA's NG9-1-1 Transition Policy Briefs raise important policy issues that must be addressed simultaneously with technology and standards development.




iCERT 2015 Annual Report
Review 2015 continuing iCERT's missions

iCERT 9-1-1 Overload Fact Sheet
Fact Sheet with quick points on key issues affecting 9-1-1

Implementing new systems takes planning

You need to carefully weigh how you do things today and determine the best path forward.

Many factors need to be considered. You can no longer afford to think about your Public Safety Answering Point (PSAP) as a singular, standalone operation. You need to assess how all your sources of data – radio systems, private and public data networks, video surveillance and 3-1-1 city services – work together.

Funding Support is Within Reach

Economics can be challenging. The realities of public funding have already put most public safety agencies in the position of having to do more with less. Costs during the NG9-1-1 transition period can be relatively high but there are many mitigating factors, such as better price performance as system geography increases. In addition, regulatory agencies around the world are recognizing the need for the transition to next generation systems and are providing funding. Help is available and on the way.


How to Gain Grant Funding

Learn More About Motorola Solutions Grant Assistance Program

What does NG9-1-1 Look Like?

Next generation emergency call network architectures will differ extensively from today’s systems.

As envisioned by NENA, an NG9-1-1 system employing an ESInet-based architecture will use IP-based “network of networks” shared by all agencies — locally, regionally and nationally.


E9-1-1 Compared to NG9-1-1

An NG9-1-1 system begins with ESInet connectivity, but there are additional capabilities that separate true next generation systems from legacy systems.

Geographic Data in NG9-1-1 Systems

Most public safety professionals understand that Geographic Information Systems (GIS) and their associated data are going to play a mission critical role in these advanced new systems.

Read the whitepaper to understand a brief overview of GIS functionality in next generation call systems.



NG9-1-1 System Overview



Next generation systems will be able to route calls — and facilitate the transfer of all the relevant data associated with the call — directly to the most appropriate PSAP using very accurate real-time location data provided by the device itself or by the originating network to which it is connected.

This represents a ‘sea change’ in how emergency calls are routed and will greatly improve call routing and emergency dispatch beyond today’s state-of-the-art ALI systems.



Cyber Resiliency Is Within Reach

Safeguard Your Critical Infrastructure From Cyber Threats

Our Cybersecurity experts are trained to stay actively informed of the rapidly-changing landscape of security threats and compliance requirements. Cybersecurity services are included in our service packages and are designed to help safeguard your operational integrity. Security patch installation, security monitoring and risk assessment professional services are available no matter what service offer you choose. Learn More About Cybersecurity



NG9-1-1 Motorola Solutions

VESTA® 9-1-1
Used by more than 13,000 Public Safety 9-1-1 positions in the U.S., making it the benchmark for NG9-1-1 call handling.

CallWorks CallStation 
Helps equip PSAPs with affordable NG9-1-1 solutions.

PremierOne NG9-1-1 Call Control 
Call takers and dispatchers can access 9-1-1 and CAD controls from one application using a single keyboard and mouse, enabling them to answer a call, create an incident, dispatch and release a call in as few as four simple keystrokes.

Common Concerns and Solutions


There are many valid concerns about implementing new systems and Text-To-9-1-1 however they should not delay your implementation.

Orleans Parish Effectively Migrated to NG9-1-1

Orleans Parish Communication District (OPCD) is the emergency call administration center for New Orleans, Louisiana, a city with approximately 370,000 citizens and host to millions of tourists each year.

OPCD handles more than 1 million 9-1-1 calls annually, routing requests to police, fire, and emergency medical services (EMS) personnel in the field. Since it was established in 1982, OPCD has deployed innovative solutions to continually upgrade their ability to respond and to streamline workflows.

TCS Transitions to Next Generation 9-1-1

Transitioning from E9-1-1 to Next Generation 9-1-1 involves planning the transition carefully and eliminating any adverse impacts. The E9-1-1 provider must continue to deliver high quality service, the NG9-1-1 provider must deliver service of equal or greater quality, and the migration of calls and provisioning data must be controlled so that the correct systems receive the necessary data so that calls can be completed correctly every time.

Read how TeleCommunication Systems has transitioned.

Kershaw County Makes the Right Call For Citizens With Next Generation Technology

Kershaw County is the first agency in the state of South Carolina to implement a fully integrated text-to-9-1-1 solution to streamline communications between emergency services and the public. This includes the hearing-impaired and speech-impaired, and citizens in situations where voice calling is not an option.

The National Plan for Migration

A National Plan for Migrating to IP-Enabled 9-1-1 Systems from

Train With NENA For NG9-1-1

You know the basics of Next Generation 9-1-1, your community is looking at converging technologies and making some changes in your networking and call routing, and you are, quite frankly, a bit overwhelmed!

Between budget considerations, technical planning, operational planning, and governance issues, there is great deal to accomplish before an NG9-1-1 system can be fully implemented.

But what is your transition plan? Is there an order to move in or a checklist to make sure you do everything that needs to be done?

The right partners bring strong benefits.

The days of stand-alone public safety applications are over; so too are the burdens and inefficiencies that go along with them.

Evolving your operations to NG9-1-1 will take trusted partners and proven technologies to get it right.

At Motorola Solutions, we deliver just that.           

Our combined mission critical domain expertise allows us to uniquely offer truly integrated solutions that will help you capture, consolidate and triage all available data on an incident – and then deliver the best information to those who need it most.

We’ll help you transform the way you respond, simplify your operation and allow you to more effectively focus on your mission – keeping your community safe.