DIMETRA Express Warranty
DIMETRA Express is designed and built for long-lasting performance and includes as standard a three year warranty that provides software updates to the latest release, security updates for added protection, technical support if issues arise, and hardware repair (one year standard, upgradable to three years). The warranty provides:
8x5 Technical support with remote access: Our system experts can provide assistance or when necessary remotely access your network to help your authorised reseller identify and fix system performance issues or failures.
Software updates: Whether to access new features, improve functionality or apply bug fixes, your system can always have the latest software.
Security Update Services (SUS): our certified security experts help identify and validate the necessary updates required to maintain cyber security readiness and increase the operational integrity of mission-critical communications systems.
1 Year hardware repair: The DIMETRA Express Warranty provides cover to repair any manufacturing defects in a failed DIMETRA Express system. Repairs are carried out to the highest quality standards by trained technicians at our central repair facility
Extended hardware repair (optional): Optional additional 2 Year Hardware Repair to align with warranty (3 year total with 10 day repair centre turnaround time).
Hardware repair with advance replacement (optional): A replacement unit can be issued when a faulty unit is reported, rather than having to wait for a repair of the original unit.
On-site Technical Support (optional): Motorola Solutions On-site Technical Support provides the ability to schedule two or three continuous days of on-site technical assistance (excluding travel) from a Motorola Solutions System Technical Engineer (STE). This Motorola Solutions STE will be available to assist on implementation and post-implementation services.
Three year coverage: DIMETRA Express Warranty provides support for three years and the option to extend for up to six years for even longer peace of mind.