Motorola solutions managed
& support services
Motorola Solutions can manage the entire mission-critical technology ecosystem with technical support, cybersecurity and monitoring and management services. These services are centrally delivered with the right combination of people, process and tools.

Increasing technology complexity, outdated systems, lack of IT skills
and budget constraints are pushing agencies to the brink.
complexity
systems
resources
Today’s environment demands a range of services that span the entire technology ecosystem - infrastructure, devices, video cameras and command center software, as well as network, cloud and endpoints - to deliver on mission-critical availability, resiliency and security.
Our Monitoring and Management Services include capabilities that help ensure mission-critical availability, responsiveness and resiliency.
-
Network Monitoring - To prevent network outages, we offer robust and proactive network infrastructure monitoring and incident management services from our Network Operations Center (NOC). Our experts, coupled with automation tools, ensure peak system performance. Our Network Operations Center plays a critical role during an emergency or disaster-related major event, such as political conventions, natural disasters and catastrophes that have a direct or potential impact on customers’ systems.
-
Lifecycle Management - We address technology refreshes while enabling security and ongoing system availability and resilience. Services include software maintenance, system upgrades and ongoing lifecycle management. Periodic technology updates are provided for base stations, site controllers, routers, LAN switches, servers, dispatch consoles, operating system software and more, so that the system stays current and future-proof.
Our Technical Support Services provide on-site and remote support for technical issues arising from devices, infrastructure, applications and video cameras.
-
Remote and On-site Technical Support - Services to ensure that the system is rapidly restored and functional.
-
Repair and Replacement - Troubleshooting, testing and repair of equipment at a centralized facility.
-
Preventive Maintenance - Routine testing and alignment to extend the useful life of the network and radios.
We provide a range of device services capabilities, including:
- Device Programming - We can provide batch programming for APX radios and cloud-based programming (SmartProgrammng) for APX NEXT radios with centralized management that can dramatically reduce the time and resources needed to provision and update your radio fleet.
- Technical Support - Industry certified technical engineers can troubleshoot and provide prompt resolution to any technical issues, whether on-site dispatch or remote.
- Repair and Replacement - With state-of-the-art diagnostic equipment, all of your agency’s radio components are protected in the event of an unexpected failure and are back in operation as soon as possible.
- Preventive Maintenance - You can extend the useful life of your radios with an annual check-up where your radios are physically inspected and cleaned, verified, updated and electronically tuned.
- Accidental Damage - Radios are protected from accidental breakage, chemical or liquid spills and physical damage.
Our Cybersecurity Services help manage cyber risk awareness, detection, response and recovery and provide security training. Our capabilities include:
- Advisory Services - Risk assessment and consulting, penetration testing, governance and compliance.
- Managed Security Services - Network and application monitoring, incident management and reporting, security patching, advanced threat detection and response for enterprise IT (ActiveEye).
- System Recovery Services - Business continuity and major incident response planning, system recovery, post-incident analysis.
- Cybersecurity Training - Cloud security, incident response management, risk management and privacy planning, certifications.
Partnering with Motorola Solutions helps customers:
Manage
Complexity
Unified management and integration across networks, devices, software, video and security.
Manage
Performance
Mission-critical responsiveness, resiliency and availability with always-on, always-secure systems.
Manage
Costs
Reduce total cost of ownership and transition to a more predictable opex model.
Stay current and future proof with the latest technologies and expertise.
The competitive landscape for services across the technology ecosystem:
In-house
Operations
Some agencies are able to manage communications in-house with their own IT teams. For large fleets, it can be time consuming and overwhelming.
Multiple Service
Provider Support
Some customers work with a local service provider for maintenance and management. They work with multiple service providers for different services, as no one vendor supports all their disparate technologies to the level they require.
Other Big Players in
the Services Space:
Some competitors offering similar products and services include:
Devices / Infrastructure
Software
- Axon
- CentralSquare
- Hexagon (Cloud)
- Mark43
- RapidDeploy
- Soma Global (Cloud)
- Tyler Technologies
Cybersecurity
- Alert Logic
- AT&T Cybersecurity
- CenturyLink
- IBM Security Services
- L3Harris (LMR & PSAP)
- Rapid7
- Seculore
- Secureworks
- Tait (LMR & PSAP)
We deliver these services via centralized operations,
which are enabled by a seamless orchestration of people, process and technology.

People
We bring the right set of mission-critical skills and expertise. Our teams align and interoperate to ensure that first responders can react and operate in the best possible manner - whether it is day-to-day operations or during a crisis/emergency. Project Managers, Service Delivery Managers, System Technologists, Network Engineers, Security Specialists, Data Analysts & Field Service Managers work hand-in-hand to ensure system availability, performance and security.

Process
Our Centralized Operations leverage the principles of the Information Technology Infrastructure Library (ITIL) framework. We follow detailed processes, procedures, tasks and checklists that can be applied towards service design, service transition, service operations and continual service improvement.

Technology
We have invested in tools that drive analytics and automation enabling proactive and predictive insights for augmented decision making and accelerated service response. Our analytics and automation platform feeds from a massive data lake that helps make the engine robust and accurate.
Flexible service consumption models
We can help you consume services in-line with your needs:

Managed and Support Services resources:

CUSTOMER-FACING PRESENTATIONS INCLUDE:
- Overall Services
- Infrastructure Services
- Cybersecurity Services
- Device Services
- Technical Support Services
- Emergency and Disaster Response Services
THOUGHT LEADERSHIP
Services White PaperServices eBook Emergency and Disaster Response Services eBook
VIDEOS
Managed and Support ServicesEmergency and Disaster Response Services Cybersecurity Services
Always-on, future-proof systems
Our Infrastructure Services provide:
Network monitoring
and management
24/7 remote monitoring, event and incident management.
Emergency and
disaster response
Assured system availability during natural disasters, unplanned events.
Lifecycle
management
On-site or remote system upgrades with minimal risk to business continuity.
TECHNICAL
SUPPORT
Remote and on-site services to ensure rapid system restoration.
REPAIR &
REPLACEMENT
Troubleshooting, testing and repair of equipment at a centralized facility.
PREVENTIVE
MAINTENANCE
Routine testing and alignment to extend the useful life of equipment.
Today’s mission-critical infrastructure is becoming increasingly complex to manage. In addition, outdated systems are easily susceptible to cyber attacks. These attacks can directly impact system performance and availability.
complexity
systems
resources
Please visit the Resources tabs to learn more.
For Infrastructure Services questions and follow up:
Centralized service management and delivery enabled by:

People
We bring the right set of mission-critical skills and expertise. Project Managers, Service Delivery Managers, System Technologists, Network Engineers, Security Specialists, Data Analysts & Field Service Managers have the latest certifications and work hand-in-hand to ensure system availability, performance and security.

Process
Our Centralized Operations leverage the principles of the ITIL framework. We follow detailed processes, procedures, tasks, and checklists that can be applied towards service design, service transition, service operations and continual service improvement.

TECHNOLOGY
Intelligent analytics and automation for proactive, predictive troubleshooting resulting in reduced mean time to resolution.
Reduce
Management Complexity
Streamlined day-to-day operations, strong governance model, visibility and control across a complex and ever-evolving technology ecosystem
Optimize
Network Performance
Mission-critical availability, coverage and capacity with proactive monitoring, prompt issue resolution and periodic technology refreshes
Optimize
Costs
More predictable opex model, reduced total cost of ownership and flexible service consumption models
Stay current and future proof with the latest technologies and expertise.
Infrastructure Services resources:

CUSTOMER-FACING PRESENTATIONS INCLUDE:
- Overall Services
- Infrastructure Services
- Cybersecurity Services
- Device Services
- Technical Support Services
- Emergency and Disaster Response Services
THOUGHT LEADERSHIP
Emergency and Disaster Response Services eBook
VIDEOS
Network Monitoring Lifecycle Management Services MyView Portal Emergency and Disaster ResponseSOLUTION BRIEFS
Emergency & Disaster ResponseLifecycle Management
Network Monitoring
Technical Support
BROCHURES
Service Packages for ASTRO 25
Essential ServicesAdvanced Services
Premier Services
CASE STUDIES
Princeton University Written Case Study | VideoWaukesha LMR System Video
PLAYBOOK RESOURCES
Cybersecurity ServicesWEB PAGES
Infrastructure ServicesDisaster Preparedness
Streamline management and optimize performance of the radio fleet
Our Device Services include:
Programming and
provisioning
Device programming, on-site set up and training, centralized database hosting
Technical
Support
On-site and remote technical expertise, state-of-the-art diagnostics, rich knowledge base
Repair and
Replacement
Troubleshooting, testing and repair of radios at a centralized facility
Preventive
Maintenance
Physical inspection and cleaning, electronic tuning and software updates for radios
Accidental
Damage
Protection from accidental breakage and chemical, liquid, and physical damage
Future
Capabilities
Device analytics offer interactive dashboards with proactive insights for optimal fleet management
Today radio managers are facing multiple challenges including increasing programming complexities, fleet performance issues and lack of IT skills and resources.
visibility
device outages
constraints
complexity
Improve
system visibility
Operational dashboard
Fleet tracking and managment
Minimize
downtime
Intelligent alerts
Predictive and prescriptive insights
Operational
and cost efficiency
Time savings and predictable cost model
Self-service device analytics
Simplify the complex environment of communication-critical device management.
Centralized service delivery and management enabled by:

People
Deep skills and expertise enabling seamless technology integration and evolution, complex issue resolution and efficient day-to-day operations.

Process
Service delivery and governance model aligned to industry-leading Information Technology Infrastructure Library (ITIL) framework.

TECHNOLOGY
Industry-leading tools for simplified programming and insights to optimize fleet performance.
Please visit the Resources tabs to learn more.
Device Services resources:

CUSTOMER-FACING PRESENTATIONS INCLUDE:
- Overall Services
- Infrastructure Services
- Cybersecurity Services
- Device Services
- Technical Support Services
- Emergency and Disaster Response Services
WHITE PAPER
Services for mission-critical operations
VIDEOS
Device ServicesMyView Portal
SmartProgramming
TRAINING
Radio Management System PlannerRadio Management Overview
SOLUTION BRIEFS
Device ProgrammingTechnical Support
SmartProgramming
RadioCentral
SERVICE PACKAGES
APXAPX NEXT Packages
MOTOTRBO
NITRO
CASE STUDIES
DuPage County Web Page Prince William CountyFor Device Services questions and follow up:
Identify, prevent and respond to threats
Our Cybersecurity Services provide:
ADVISORY SERVICES
Protecting systems starts with understanding where vulnerabilities lie and which regulatory frameworks impact an organization.
Our services include risk assessment and consulting, penetration testing, mobile and web application testing, and governance and compliance.
MANAGED SECURITY SERVICES
There is a constant need to prevent, detect and remediate security issues. This requires the right people, processes and technology to proactively monitor and manage security needs.
Our services include: 24/7 network, cloud, endpoint and application monitoring, incident management and reporting, patching, and advanced threat detection and response.
SYSTEM RECOVERY SERVICES
Cyber incidents and data breaches can mean huge financial losses, downtime, reputational damage and even regulatory actions. Detecting threats earlier and addressing them faster can minimize the potential impact.
Our services include: business continuity and major incident response planning, system recovery and post-incident analysis.
CYBERSECURITY TRAINING
There is a shortage of skilled professionals in the cybersecurity field. Address the gap and protect against cyber crime with the right cybersecurity training.
Our courses include: cloud security, incident response management, risk management, privacy planning and certifications.
Advancement in cyber attack techniques, increasing management complexity and lack of security expertise are putting relentless pressure on cyber resilience.
attacks
transformation
complexity
resources
Manage
Complexity
Unified security management and visibility across networks, devices, software and video
Manage
Performance
Mission-critical responsiveness, resiliency and availability with always-on, always-secure systems
Manage
Costs
Reduce total cost of ownership and transition to a more predictable opex model
Stay current and future proof with the latest technologies and expertise.
With the right set of people, process & technology
People
Experts with top industry certifications work hand-in-hand to ensure system availability and security
Security experts focused on 24/7 monitoring and response
Process
Mission-critical ITIL framework for scalable service operations that can easily handle peak load
Security events proactively monitored each day
Technology
Managed network, endpoint and cloud security capabilities designed to accelerate response
Years of experience developing cybersecurity solutions
100% co-managed approach for visibility and control
Please visit the Resources tabs to learn more.
Cybersecurity Services resources:

CUSTOMER-FACING PRESENTATIONS INCLUDE:
- Overall Services
- Infrastructure Services
- Cybersecurity Services
- Device Services
- Technical Support Services
- Emergency and Disaster Response Services
BATTLECARDS
Cybersecurity AssessmentsManaged Security Services
Security Monitoring for LMR & PSAP
WHITE PAPERS
Services for mission-critical operationsHackers Secrets Revealed
Threat Hunting
EBOOK
Cybersecurity ServicesVIDEO
Cybersecurity ServicesREPORTS
2020 Threats ReportThreat Intelligence Summaries
SOLUTION BRIEFS
- Advisory Services Penetration Testing Services
Risk Assessment and Consulting Services
- System Recovery Services System Recovery Services
- Managed Security Services Advanced Threat Detection & Response
Security Monitoring Services
Cloud Security Services
Endpoint Security Services
- Cybersecurity Training Cybersecurity Training Services
CASE STUDIES
Mason OceanaWritten Case Study | Video
Waukesha County
Written Case Study | Video