VESTA® 9-1-1 - Increase Efficiency
- Tools like Automatic Abandoned Callback help PSAPs save valuable time and manage resources more effectively.
- Data integration like text-to-9-1-1 and analytics makes it easy to manage voice and text calls and increase efficiency.
- With advanced ACD capability like ACD Readiness, PSAP supervisors can quickly determine why a Call Taker is not available to take calls.
- Enhanced Data Window delivers a simple, predictable way to implement i3 content.
- Feature rich, customized user interface lets Call Taker make it their own, down to the color.
VESTA® Map Local – Locates Callers Quickly and Precisely
- Easy-to-use interface with interactive map tools and distinctive call type icons.
- Ability to better serve wireless callers - following their movement and showing a confidence zone of their locations.
- Uses the latest technology: RapidSOS, Esri ArcGIS Runtime.
- Displays on the VESTA 9-1-1 system for all-inclusive NG9-1-1 call handling system.
Gain Real-Time Transcription of Live Calls
Gain enhanced capability to save seconds and save lives with CommandCentral 9-1-1 Smart Transcription, a cloud-based service integrated with VESTA 9-1-1.
- Real-time and post-call transcription
- Keywords and full text search capability
- Agent, console and call metadata provided
- Ability for supervisors to monitor transcripts
- No app download required on citizen device
- Transcripts stored, along with metadata, for investigations, case summaries or locating conversation patterns over time
- Security processes built-in
Allow Citizens to Send Visual Content
Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.
- PSAP authorizes the citizen to submit visual content by sending an SMS message
- Visual content can be accepted and stored without ever being seen by call takers
- Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
- No app download required on citizen device
- All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
- Security processes built-in
Support Agencies of All Sizes
- Supports up to: 250 call taking positions, 750 lines/trunks, 2,000 agent roles, 200 queues, 50 agencies, 90 IP phones.
- Integrates to CAD, Radio, Recorder & Admin Phone System.
- JITC Certified offering utmost security serving hundreds of Federal and DoD installations.
Customer Testimonials
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Staying Ahead of NG9-1-1
Why the sense of urgency to replace legacy selective routers and how does it affect your NG9-1-1 planning?
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Embrace and Lead - Hanan Harb with San Diego County Sheriff on NG9-1-1
How can embracing NG9-1-1 lead to more control for your PSAP? Watch and find out.
"We know our community has the most advanced and dependable 9-1-1 service for years to come."
- Steve McMurrer, 9-1-1 System Administrator, Fairfax County, VA
"During the flood, when our call volume was so high, VESTA was there for every call."
- Kristy Taylor, Operations Manager, Washington County 9-1-1, TX
"We outfitted our call centers with VESTA, the best text-to-9-1-1 solution that meets our needs and builds on our success."
- John Haynes, Deputy Director for 9-1-1, Chester County, PA