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VESTA Solutions Suite

Gain Greater Operational Efficiencies

Gain Greater Efficiencies

In These Changing Times

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THE MARKET LEADER IN CALL HANDLING – DELIVERS EVEN GREATER EFFICIENCIES

In these changing times PSAPs face new challenges, beyond responding to a mobile society and adopting Next Generation technology. Amid and despite these challenges, The VESTA® solutions ensure call takers have the functionality they need to save seconds and save lives. Here are some examples.

 

Our offsite solution makes it possible for call takers to easily answer the call of duty from any location. Integrated Call Control with VESTA® 9-1-1 and Flex CAD or PremierOne CAD increases call taker focus with fewer keystrokes and faster response.

 

With our cloud functionality, you extend the capability of your VESTA 9-1-1 platform to include the ability to accept visual content from citizens, using a controlled, permission-based procedure and to have real-time transcripts from 9-1-1, non-emergency and administrative calls as searchable text, which supervisors can monitor from anywhere.

 

Look to VESTA to help you gain greater efficiencies, streamline workflows and reduce risk.

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VESTA Solutions Suite
Product Info
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VESTA Solutions Suite

VESTA® 9-1-1 - Increase Efficiency

  • Tools like Automatic Abandoned Callback help PSAPs save valuable time and manage resources more effectively.
  • Data integration like text-to-9-1-1 and analytics makes it easy to manage voice and text calls and increase efficiency.
  • With advanced ACD capability like ACD Readiness, PSAP supervisors can quickly determine why a call taker is not available to take calls.
  • Enhanced Data Window delivers a simple, predictable way to implement i3 content. 
  • Feature rich, customized user interface lets a call taker make it their own, down to the color.

VESTA® Map Local – Locate Callers Quickly and Precisely

  • Easy-to-use interface with interactive map tools and distinctive call type icons. 
  • Ability to better serve wireless callers - following their movement and showing a confidence zone of their locations.
  • Uses the latest technology: RapidSOS, Esri ArcGIS Runtime.
  • Displays on the VESTA 9-1-1 system for all-inclusive NG9-1-1 call handling system.

 

Gain Real-Time Transcription of Live Calls

Gain enhanced capability to save seconds and save lives with CommandCentral 9-1-1 Smart Transcription, a cloud-based service integrated with VESTA 9-1-1.

  • Real-time and post-call transcription
  • Keywords and full text search capability
  • Agent, console and call metadata provided
  • Ability for supervisors to monitor transcripts
  • No app download required on citizen device
  • Transcripts stored, along with metadata, for investigations, case summaries or locating conversation patterns over time
  • Security processes built-in

Allow Citizens to Send Visual Content

Agencies stress that visual content cannot flow into the PSAP as 9-1-1 calls do because of the potential to increase stress in an already stressful job. CommandCentral 9-1-1 Citizen Input, a cloud-based service, solves this problem since no visual content is sent without the PSAP’s permission.

  • PSAP authorizes the citizen to submit visual content by sending an SMS message
  • Visual content can be accepted and stored without ever being seen by call takers
  • Integration with CallWorks CallStation offers end-to-end reporting including the call detail and associated visual content as one record
  • No app download required on citizen device
  • All records immediately stored for evidentiary purposes and ease of tracking in CommandCentral Vault with chain of custody protections
  • Security processes built-in

Support Agencies of All Sizes

  • Supports up to: 250 call handling positions, 750 lines/trunks, 2,000 agent roles, 200 queues, 50 agencies, 90 IP phones
  • Integrates to CAD, Radio, Recorder & Admin Phone System
  • JITC Certified offering utmost security serving hundreds of Federal and DoD installations

Customer Testimonials

  • Staying Ahead of NG9-1-1

    Staying Ahead of NG9-1-1

    2:17

    Why the sense of urgency to replace legacy selective routers and how does it affect your NG9-1-1 planning?



"We know our community has the most advanced and dependable 9-1-1 service for years to come."

- Steve McMurrer, 9-1-1 System Administrator, Fairfax County, VA

 

"During the flood, when our call volume was so high, VESTA was there for every call."

- Kristy Taylor, Operations Manager, Washington County 9-1-1, TX

 

"We outfitted our call centers with VESTA, the best text-to-9-1-1 solution that meets our needs and builds on our success."

- John Haynes, Deputy Director for 9-1-1, Chester County, PA

 

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Data Sheets

  • VESTA 9-1-1 Brochure

    Updated 2020/05/19 | PDF 4.04MB

    Read how to make a smart first step on the path to Next Generation 9-1-1.

  • VESTA - Flex CAD ICC

    Updated 2020/08/28 | PDF 700.35KB

    Increase call taker focus, minimize keystrokes, speed response with Flex CAD and VESTA 9-1-1 Integrated Call Control.

  • VESTA - PremierOne CAD ICC

    Updated 2020/03/18 | PDF 2.04MB

    Increase call taker focus, minimize keystrokes, speed response with VESTA 9-1-1 and PremierOne CAD Integrated Call Control.

  • VESTA 9-1-1 Federal

    Updated 2019/02/07 | PDF 754.22KB

    Read how Federal agencies cab take the crucial first step to Next Generation 9-1-1.

  • VESTA Map Local Brochure

    Updated 2019/12/06 | PDF 903.22KB

    Learn more about robust client-based mapping and NG9-1-1 call handling at the local level.

  • VESTA SMS Data Sheet

    Updated 2018/04/05 | PDF 249.86KB

    Read how to get text-to-9-1-1 capability today that is future-ready.

Case Studies