A global benchmark survey

24 Countries

120 System Managers

41% Public Safety

33% Other Government

A closer look at how system manager are addressing the new demands of the a software-centric environment.
Significantly less outages when 24x7x365 network monitoring is in place
Security practices reveal opportunities to reduce system threats
"Gap” between system performance activities and level of satisfaction
Clear intention is to focus on software-centric services in the next year