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Illegal fireworks reporting sparks SREC911's mobile app
Illegal fireworks reporting sparks SREC911's AppArmor platform
Spokane Regional Emergency Communications implemented AppArmor, a tailored mobile application that streamlined non-emergency reporting, improved direct access to public resources and reduced 911 call volumes.
- Law Enforcement
- Rave Mobile Safety
- Community Engagement
Giving Spokane residents the tools for safety
To streamline non-emergency reporting, enhance access to safety resources and reduce 911 call volume, Spokane Regional Emergency Communications deployed AppArmor, a tailored mobile application that helps boost community engagement.
Giving Spokane residents the tools for safety
To streamline non-emergency reporting, enhance access to safety resources and reduce 911 call volume, Spokane Regional Emergency Communications deployed AppArmor, a tailored mobile application that helps boost community engagement.
The challenge
SREC911 fields over 500,000 calls annually, with approximately half being non-emergency. This volume places a consistent burden on call takers, which escalates dramatically on occasions like the Fourth of July. In an era of instant gratification, the expectation of an immediate response creates significant friction when 911 callers experience delays.
The solution
Spokane Regional Emergency Communications implemented Motorola Solutions' AppArmor platform, a tailored mobile application that streamlined non-emergency reporting, improved direct access to public resources and reduced 911 call volumes. The solution put community safety tools into the hands of Spokane County residents, resulting in improved efficiency and expanded public engagement.
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A custom branded experience
Implementation involved a hands-on consultation and iterative development to ensure the app addressed Spokane’s unique needs.
Safety resources in your pocket
The SREC911 app allows residents to register for proactive alerts, access evacuation maps, file non-emergency reports, request public records and access frequently asked questions at their convenience, from their phone, 24/7.
The result
By leveraging Motorola Solutions' AppArmor, SREC911 and Spokane County saw immediate, measurable improvements. Mobile app reporting quickly surpassed web reporting, effectively managing non-emergency complaints. SREC911 is now a state leader in communication innovation, fostering trust by empowering citizens to self-report and engage. The app redefines public safety, helping SREC911 allocate resources more effectively.
Anytime you can put tools at people's fingertips that allow them to gain information from your agency, it’s valuable. I don't think it matters what size agency you are.
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