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Real-time communication enhances community safety
Real-time emergency communication tools safeguard residents
A suite of Rave solutions has streamlined the county’s emergency response, and facilitated the distribution of accurate, immediate information.
- Law Enforcement
- Rave Mobile Safety
Adapting to changing communication expectations
To maintain safety across Eaton County, it was vital its dispatch facility modernized its communication technology. Rave solutions give the county the means to not only verify a 9-11 caller’s location and share critical information with responders, but send immediate notifications to the community.
Adapting to changing communication expectations
To maintain safety across Eaton County, it was vital its dispatch facility modernized its communication technology. Rave solutions give the county the means to not only verify a 9-11 caller’s location and share critical information with responders, but send immediate notifications to the community.
The challenge
Outdated communication technology created several issues for Eaton County:
Unlike the era of landlines where dispatch could instantly verify a caller's location and identity, they were forced to waste precious time collecting critical information during emergency calls.
Residents no longer rely on traditional channels like TV or radio for emergency news, they expect immediate updates on their mobiles. Without this, misinformation could be spread.
Managing school safety proved difficult, with emergency responders waiting up to 15 minutes to confirm the nature of an event - whether it was a drill or a serious incident, a delay which could prove critical in a crisis.
The solution
Eaton County Central Dispatch adopted a suite of communication tools. This included Rave Alert to send mass notifications about urgent local situations, Smart911 to share user profiles during 9-1-1- calls, and the Rave Panic Button for schools to communicate an emergency to 9-1-1.
The impact
The tools have helped Eaton County Central Dispatch to mitigate chaos during emergencies. Rave Alert has allowed for the distribution of ongoing, fact-based communication, preventing the spread of misinformation. The Smart911 profiles saves dispatch time and provides first responders with crucial caller information during an emergency. And the Rave Panic Button instantly communicates emergencies to 9-1-1, facilitating enhanced collaboration between public safety agencies and school officials.
Learn more about the solutions used by Eaton County Central Dispatch
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