Our Quality Policy
Motorola Solutions is committed to quality.
Motorola Solutions enables public safety and commercial customers to operate faster, smarter and more efficiently by delivering innovative solutions built upon decades of domain expertise and quality leadership.
We are committed to continually improve our products, solutions, services and processes to exceed customer expectations, maximize performance and manage risks.
Our Quality Commitment
Customer Advocacy: Capturing Your Voice to Drive Improvement Efforts
Customer feedback is essential to providing you with the products, services and solutions you depend on for your mission-critical applications.
Feedback is collected in many ways including through our sales channels, annual customer surveys, transactional surveys, partner conferences, call center activity, and more. The feedback collected from our customer advocacy programs has a direct impact on our continual improvement efforts.
Integrated Management System: Processes That Ensure We Meet Our Commitments
Our Integrated Management System supports the overall strategy for the organization to ensure all teams are aligned to meet our strategic goals, objectives and commitments. We have processes in place to support our compliance or certification to various ISO Standards. Download our Integrated Management System brochure.
History of Quality: Our Legacy of Continuous Improvement
Motorola developed the Six Sigma quality improvement process in 1986 which became a global standard across many industries by providing a common language for measuring quality. Today, Motorola Solutions applies a Lean Six Sigma methodology in our continuous improvement efforts.