TETRA RADIO SOFTWARE SUPPORT
Ensure continuous security, performance and enhanced functionality of your two-way radios by getting access to MXP600 certified, tested, and release software updates and upgrades. Regular software updates protect and enhance operations to extend the lifespan of your mission-critical radios. Through access to new features as they are developed, you can expand your capabilities to increase your productivity, reliability and safety.
PRIORITY ACCESS TECHNICAL SUPPORT AND SERVICE DESK
Our TETRA radio experts are just a phone call away, and are available to help isolate and resolve any issues. Choose from a 24/7 or 8x5 (business hours only) service desk technical consultation. With an extensive knowledge base, trained and certified technical engineers, this team can and provide prompt resolution to your technical device issues. Motorola Solutions applies leading industry standards to record, monitor, escalate and report technical service calls from our customers.
RELY ON HARDWARE REPAIR
With cutting edge diagnostic equipment, repair tools and replacement parts, your MXP600 TETRA radio fleet components are protected. In the event of an unexpected failure, your radios will be back in operation as soon as possible. Our service centers are certified to comply with ISO9001,ISO14000, ATEX, IECEx and TIA ensuring the highest quality repairs. In addition, when serviced, all device components are returned to you with original factory specifications and updated with the latest firmware.
COVERAGE FOR ACCIDENTAL DAMAGE
TETRA Radios are always protected, whether it be from accidental breakage, chemical or liquid spills and physical damage. This service package covers displays, screens, frames, covers, crushed components, shields, circuit boards and more. While we know our two-way radios are built for superior performance, we also know accidents happen. If required, we offer extended accidental damage coverage and support which includes repair and restoration of the device back to your original factory specifications with a quick turnaround of the device back to you.