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Motorola Solutions radio licensing support

Motorola Solutions radio license systems now require user authentication. Visit connect.motorolasolutions.com and log in using your Partner Hub, Customer Hub or MyView credentials. Request and enter a code, which will be delivered via email. If you do not have an account and credentials or need assistance, contact information is below.

Channel Partners
If your company is already an authorized partner with Motorola Solutions and you don't have credentials, please contact your PartnerEmpower Partner Administrator, who can provide you access with the correct permissions.  If you are unsure of your company's affiliation with Motorola Solutions or do not know your Partner Administrator, please contact us for assistance at either partners.na@motorolasolutions.com or call (toll free) 800-927-2744.   Please also use this contact information for any other question related to the radio licensing portal.

ASTRO Customers
To create an account and credentials, register on the Motorola Solutions website. For all other questions related to radio licensing, please call 800-MSI-HELP.

 

Read the FAQ

Distributors and T1 Channel Partners
If you have a direct purchasing PartnerEmpower agreement and don't have credentials, please speak to the PartnerEmpower Partner Administrator in your company, who can provide you with the correct permissions.  If you do not know who your company Partner Administrator for PartnerEmpower is, or have questions related to radio licensing, please contact the regional support team.

T2 Channel Partners
To create an account and credentials, please contact your local distributor. For questions related to radio licensing, please contact the regional support team.

PCR Customers, ASTRO Customers and TETRA Customers
If you have purchased your radio solution through a channel partner, please contact them to create an account and credentials or for questions related to radio licensing. 

If you have purchased your radio solution directly from Motorola Solutions, to create an account and credentials or for support and questions related to radio licensing, please contact regional support as detailed below.

United Kingdom

English

0800 731 3496

Austria

German

0800 281 195

Denmark

English

80 253 546

France

French

0800 914 532

Germany

German

0800 724 6872

Israel

Hebrew

180 931 5818

Netherlands

English

0800 0249 893

Poland

Polish

00800 1215 772

Saudi Arabia

English

800 811 0523

South Africa

English

0800 994 886

Spain

Spanish

9009 416 84

Sweden

English

020-79-4489

Ukraine

Ukrainian

0-800503574

United Arab Emirates

English

8000 3570 4387

United Kingdom

English

0800 731 3496

Austria

German

0800 281 195

Denmark

English

80 253 546

France

French

0800 914 532

Germany

German

0800 724 6872

Israel

Hebrew

180 931 5818

Netherlands

English

0800 0249 893

Poland

Polish

00800 1215 772

Saudi Arabia

English

800 811 0523

South Africa

English

0800 994 886

Spain

Spanish

9009 416 84

Sweden

English

020-79-4489

Ukraine

Ukrainian

0-800503574

United Arab Emirates

English

8000 3570 4387

Distributors and T1 Channel Partners
If you have a direct purchasing PartnerEmpower agreement and don't have credentials, please speak to the PartnerEmpower Partner Administrator in your company, who can provide you with the correct permissions.  If you do not know who your company Partner Administrator for PartnerEmpower is, or have questions related to radio licensing, please contact the regional support team.

T2 Channel Partners
To create an account and credentials, please contact your local distributor. For questions related to radio licensing, please contact the regional support team.

PCR Customers, ASTRO Customers and TETRA Customers
If you have purchased your radio solution through a channel partner, please contact them to create an account and credentials or for questions related to radio licensing. 

If you have purchased your radio solution directly from Motorola Solutions, to create an account and credentials or for support and questions related to radio licensing, please contact regional support as detailed below.

Australia

English

1-800-931855

Mainland China

Mandarin

4001-202101

Hong Kong SAR

English

800-903-237

India

English

000-800-9190337

Indonesia

English

007-803-011-4936

Japan

Japanese

0066-33-813730

Malaysia

Malaysian

1-800-8-18590

New Zealand

English

0800-445227

Philippines

English

1-800-1-114-2853

Singapore

English

800-1206952

South Korea

Korean

00798-14-800-9674

Taiwan

Mandarin

00801-13-6901

Thailand

English

1800-011691

Australia

English

1-800-931855

Mainland China

Mandarin

4001-202101

Hong Kong SAR

English

800-903-237

India

English

000-800-9190337

Indonesia

English

007-803-011-4936

Japan

Japanese

0066-33-813730

Malaysia

Malaysian

1-800-8-18590

New Zealand

English

0800-445227

Philippines

English

1-800-1-114-2853

Singapore

English

800-1206952

South Korea

Korean

00798-14-800-9674

Taiwan

Mandarin

00801-13-6901

Thailand

English

1800-011691

Distributors and T1 Channel Partners
If you have a direct purchasing PartnerEmpower agreement and don't have credentials, please speak to the PartnerEmpower Partner Administrator in your company, who can provide you with the correct permissions.  If you do not know who your company Partner Administrator for PartnerEmpower is, or have questions related to radio licensing, please contact the regional support team.

T2 Channel Partners
To create an account and credentials, please contact your local distributor. For questions related to radio licensing, please contact the regional support team.

PCR Customers, ASTRO Customers and TETRA Customers
If you have purchased your radio solution through a channel partner, please contact them to create an account and credentials or for questions related to radio licensing. 

If you have purchased your radio solution directly from Motorola Solutions, to create an account and credentials or for support and questions related to radio licensing, please contact regional support as detailed below.

Argentina

Spanish

0800-333-3708

Brasil

Portugese

0800-892-4264

Chile

Spanish

123-0020-2126

Costa Rica

Spanish

0800-012-2020

Ecuador

Spanish

1800 66 8676

Mexico

Spanish

001-855-241-8253

Peru

Spanish

0800-55979

Venezuela

Spanish

0800-102-9271

DID Spanish

Spanish

+1 630 203 5826

DID English

English

+1 630 203 5824

Argentina

Spanish

0800-333-3708

Brasil

Portugese

0800-892-4264

Chile

Spanish

123-0020-2126

Costa Rica

Spanish

0800-012-2020

Ecuador

Spanish

1800 66 8676

Mexico

Spanish

001-855-241-8253

Peru

Spanish

0800-55979

Venezuela

Spanish

0800-102-9271

DID Spanish

Spanish

+1 630 203 5826

DID English

English

+1 630 203 5824

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