Request a Return Material Authorization (RMA)

Before returning any equipment for repair or replacement, you must obtain an authorized RMA number. Only items explicitly approved and listed on your final RMA confirmation will be processed by the repair depot.

Important Requirements Notice:

• Non-warranty items cannot be processed, repaired, or replaced via this channel. If you need a replacement for a non-warranty item, please contact your Avtec Scout Salesperson directly for a quote.
   

How to Submit Your Request

Please email your return details directly to our processing team at:

📨 avtecrmarequest@motorolasolutions.com

To ensure your request is processed without delay, please copy and paste the following template into your email body, filling out all required fields:

Contact & Shipping Information:

• Company Name:
• Contact Person (First & Last Name):
• Phone Number:
• Full Shipping Address (Street, City, State, ZIP):
• Full Billing Address (if different):
   

Equipment & Return Details (Provide for each item):

• Part Number / Model Number:
• Serial Number:
• Quantity:
• Date Purchased (if known):
• Avtec Sales Order # (if known):
• Is this item covered under warranty? [ Yes / No ]
• Was the item defective out-of-the-box? [ Yes / No ]
• Detailed Reason for Return / Symptom Description:
   

Once your email is received, an associate will review your warranty entitlements and issue your authorized RMA number along with shipping instructions.