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MANAGED & SUPPORT
SERVICES SELECTOR

TELL US MORE ABOUT YOUR SERVICE NEEDS.
SELECT ALL THAT APPLY BELOW.

NETWORK
HARDWARE
REPAIR

AVOID
SYSTEM
OBSOLESCENCE

REMOTE
SECURITY
PATCHING

NETWORK
EVENT
MONITORING

END-TO-END
EVENT
MANAGEMENT

SLAs FOR
RESTORATION

PREVENTIVE
MAINTENANCE

PREDICTABLE
SERVICE
COST

TREND
ANALYSIS

 
Recommended Service Level

ESSENTIAL

ESSENTIAL PLUS

ADVANCED

ADVANCED PLUS

PREMIER

FIND THE RIGHT LEVEL OF SERVICES

TO HELP YOU ACHIEVE YOUR PERFORMANCE GOALS

Basic Support When You Need It

Technical support when and where you need it, so you can maintain and restore your system.

When the unpredictable happens to your network, Essential Services provide you access to Motorola's Technical Support teams and resources for troubleshooting and maintenance.

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Additional Field Services to Minimize System Downtime

Technical support when and where you need it, so you can maintain and restore your system.

Essential Plus includes all the services in Essential along with Motorola's field services to help you minimize unexpected downtime and quickly respond to network issues.

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Remote Incident Management

Rely on us to monitor and update your network, providing improved network response and continuity. With Advanced Services, you get fast response to network issues by our qualified technicians who analyze and diagnose your network, as well as deliver routine maintenance.

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Efficiently Update Your Technology

Rely on Motorola's expert service teams to help mitigate downtime and ensure system continuity.

Advanced Plus - includes all the services in Advanced - helps extend the lifespan of your network with planned upgrades, implementation and change management services required to maintain your network at the highest level of support.

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Maximize Performance and Reduce Risk

Transfer day-to-day operational management of all or part of your mission-critical system and technologies to our experienced, managed professionals focused on ensuring availability and maximizing performance.

Premier services are tailored to address your performance goals based on defined Service Level Agreements (SLAs) and relieve you of the financial and operational risks of managing your communication system. We will be fully accountable for guaranteed performance and assured outcomes 24x7x365, enabling your staff to focus on core tasks and objectives.

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