It’s not always possible to prepare for every system incident that may arise. Components can fail over time and outages occur.
With Essential Services, you have access to Motorola’s service desk and resources for troubleshooting, and maintenance when you need it.
Use MyView Portal to get real-time insights on the health of your network, case management and performance trending reports to maximize network uptime and efficiency.
Essential Services provides support for your technicians when needed.
24x7x365 Technical Support: Gain access to Motorola's system technologists to help troubleshoot and resolve network issues.
Network Hardware Repair: Factory-trained and certified technicians troubleshoot, analyze, test and repair all Motorola-manufactured and select third-party equipment at our centralized facility.
Self-Installed Security Patches: Provides the latest security updates pre-tested on a factory lab system running the same software version as your network to ensure no service disruption. Once validated, you can download and install when you're ready.
In addition to Essential Services, Essential Plus provides added field services to minimize network downtime.
Onsite Support: When remote resolution is not possible, a local field technician will be dispatched to the affected site to resolve the issue.
Annual Preventive Maintenance: Routine test and alignment of your infrastructure helps improve system efficiency and minimize network downtime.
Cybersecurity Services: Increasing cyber threats requires a more continuous, end-to-end approach for protecting your critical communication environment. The security measures you took yesterday may not be right for tomorrow’s cyber assault.
Leveraging the skills and tool set of our cybersecurity experts, trained to stay actively informed of the rapidly changing landscape of security threats and compliance requirements, the cybersecurity services which are available through our service packages are designed to help safeguard your operational integrity.