ESSENTIAL SERVICES FOR NITRO INFRASTRUCTURE
Take full control of your communications network. Nitro’s fully-managed platform combines business-critical voice with private broadband data - enabling a unified, seamless, hassle-free operation. Advanced capabilities ensure communications are safe, clear and reliable across your entire enterprise.
With Essential Services for Nitro, you can keep your infrastructure secure and up-to-date. Essential Services’ five-year coverage includes advanced replacement for repair, software updates and technical support, and can be extended past the coverage period for an additional subscription.
ESSENTIAL SERVICES KEY COMPONENTS
- Infrastructure Repair
- Advanced Replacement*
- Software Updates
- Technical Support
*Included with monthly service fee model. Optional for capital model.
Motorola provides a hardware repair service for all of the Motorola provided infrastructure equipment. A Motorola authorized repair depot manages and performs the repair of Motorola supplied equipment as well as coordinates the equipment repair logistics process. Certain hardware may be repaired on-site by Motorola authorized providers.
Advanced Replacement is a repair exchange service only for Nitro infrastructure. With the Advanced replacement feature, your unit will be replaced with a Field Replacement Unit (FRU) or Advanced Replacement Unit. All malfunctioning infrastructure equipment shall be returned to Motorola.
SOFTWARE UPDATES, ANYWHERE, ANYTIME
Essential Services for Nitro gives you access to certified and tested software.
Software updates protect your investment and provides access to new features as they are developed - expanding your capabilities beyond voice for increased productivity, reliability and safety.
ACCESS TECHNICAL SUPPORT
Motorola Solutions’ Technical Support service provides telephone consultation for technical issues requiring Nitro network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Support Center (SSC) by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues.
Motorola Solutions understands the importance of maintaining business-critical systems. That’s why it applies leading industry standards to record, monitor, escalate and report technical service calls from its customers.
Contact your account manager or customer support manager for coverage period options.