Support when you need it.
With Essential Services for Nitro, you can keep your two-way radios secure and up-to-date. Essential service is a required addition to your Nitro Evolve handheld.
We provide software updates, hardware repair and technical support for your Nitro device.
Software updates, anywhere, anytime
Essential Services for Nitro gives you access to certified and tested software updates via the Nitro Cloud Portal. Software updates protect your investment and provide access to new features as they are developed - expanding your capabilities beyond voice for increased productivity, reliability and safety.
Rely on expert repair
State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your radios are protected from normal wear and tear and are back in operation. Two-way shipping is included. All radios are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001.
Access technical support
Motorola Solutions’ Technical Support service provides telephone consultation for technical issues requiring Nitro knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Support Center (SSC) by a staff of technical support specialists skilled in diagnosis and swift resolution of radio performance and operational issues.
Expand your coverage
Our two-way radios are built for superior performance. But we understand that accidents happen. With the Accidental Damage option, water, chemical or physical abuse are covered - making your radio repair and replacement costs fixed and predictable. All radios are returned to factory specifications, updated with the supported firmware and shipped back to you. Service centers are certified to comply with ISO9001.