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COMPUTER AIDED DISPATCH INTEGRATION CASE STUDY

Nashville enhances safety for citizens and tourists through Smart Dispatch Integration

Smart Dispatch Integration Keeps The Music City In Tune

Nashville is proud to be known as Music City, drawing tourists from nearby regions and from destinations around the world to hear live music. Nashville's metro area is the largest in the state. The Nashville Emergency Communications Center is located in Metropolitan Nashville Davidson County, which encompasses 533 square miles. With such a wide area to cover geographically, and so many citizens and tourists in the area each day, Nashville needs to take a specialized approach to emergency management.

Executive Summary

The Challenge

Nashville’s role as a center for industry, tourism, and entertainment creates a need for a bigger and more comprehensive dispatch system that can assist with a wide variety of calls and situations.

The Solution

In 2010, the Metro Nashville ECC became the first to implement PremierOne Computer Aided Dispatch enabling multiple agencies including fire/emergency medical services (EMS) and Office of Emergency Management (OEM) agencies to be serviced by a single dispatch and response center.

The Benefits

After successfully implementing the smart dispatch solution, Metro Nashville ECC has allowed dispatchers and first responders to collaborate effectively by improving response time and outcomes, easily locating and tracking agency resources and communicating clearly and accurately.

Interested in learning more about CommandCentral Aware?

CommandCentral Aware can help you better manage operations by integrating voice, data and video intelligence together into a single command center position. 

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