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Service Packages

Our Essential Service package provides you with a reliable approach to protect your investment.

Get the help you need, anytime, with 24/7/365 access to our experienced system technologists to help troubleshoot and resolve your broadband system and WAVE 7000 application-related issues. Experience expert, high-quality, reliable support for rapid turnaround of your hardware repairs. And get security and software updates to safeguard your broadband system and PTT application from vulnerabilities and improve your network’s performance.

Description of Motorola service tiers

Key features

Technical support

Technical support for your technicians when needed 24/7/365. With one call to our Solutions Support Center (SSC), our experienced technical support team will help troubleshoot and resolve your broadband system issues.

Hardware repairs

Have access to hardware repairs for Motorola Solutions-manufactured and specified third-party broadband infrastructure equipment on site or at authorized repair facilities. Certified technicians troubleshoot, analyze, test and repair your equipment, plus ensure it is returned to standard operating condition.

Software updates

Software updates are available to safeguard your broadband system from vulnerabilities and improve network performance.

Software upgrades

You are provided with software upgrades for our latest integrated system software release. The latest features, functionalities and enhancements are also provided - enabling your team to consistently operate at target performance levels.

Resources

Brochures

Essential Services for Broadband Solutions

Essential Services for Broadband Solutions

Get access to technical support, hardware repairs, software.

Managed and Support Overview Brochure

Managed and Support Overview Brochure

Rely on Motorola to help you address your network operations management challenges.

Videos

Services Video

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Service Packages Video

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Product catalog

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