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Ralph Martin, Chief of Police, City of Santa Maria

NG9-1-1 Vision Achieved: City of Santa Maria Enhances Community Protection With Next Gen Technology

The Santa Maria Valley lies between the Sierra Madre Mountains and the Pacific Ocean at the north end of Santa Barbara County. This gorgeous Central Coast area includes majestic beaches, rolling dunes, pristine parks and picturesque golf courses. In a nod to the county’s agricultural roots, the annual Elks Rodeo and Parade riding and roping competitions, barn dances and concerts draw locals and visitors.

When Chief Ralph Martin joined the City of Santa Maria Police Department, he was attracted by the opportunity of rebuilding the department from the ground up—literally. The city was about to build a new dispatch center, and in addition to acquiring a new fleet of vehicles, there was an opportunity to upgrade to new communications technology.

One key criterion for the upgrade to the city’s communications and dispatch systems was ensuring that first responders get all the information they need to respond to calls. “The integration of all our technologies will give our officers the resources they need. Our dispatchers will be able to retrieve information quickly and disseminate it to our first responders to support them out in the field,” says Alfredo Ruiz, Communications Supervisor, Santa Maria Police Department.

Customer Profile

9-1-1 Dispatch Services

  • Serves more than 100,000 residents
  • Staff of 19 dispatchers and one call taker
  • Covers 24 square miles

Key Solutions

  • PremierOne CAD, CallWorks NG9-1-1, and WAVE Push-to-Talk
  • Interoperable communications among smartphones, radios, computers, landlines
  • Capture information from text, photos and video
  • Receive 9-1-1 calls and dispatch response in a single workflow
  • Fast, accurate distribution of incident information
  • Increased situational awareness for first responders

Discover How to Enable Informed Decisions Instantly

End-to-End Dispatch is Key to Best Service

The City of Santa Maria dispatchers are the critical link between the command center and the field, provide quality communications and help first responders deliver the best, timely service to citizens.

Public Safety Excellence: 9-1-1, CAD, Records and Radio Technology Integration

City of Santa Maria integrates PremierOne CAD and Records, CallWorks 9-1-1 and ASTRO 25 radio into their new communications center.

City of Santa Maria Invests in Technology for Cost-Effective Service

The City of Santa Maria invests in their telecommunications technology to deliver the high quality, efficient and cost-effective service to the community.

Read the Complete Case Study