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Princeton University Case Study

'Instead of call takers looking at a location ‘circle’ they are looking at pinpoint location accuracy.'

Keller Taylor, Infrastructure Operations Manager
Princeton University Department of Public Safety

Princeton University: Enhancing Campus Safety with Pinpoint Accuracy

Like many other Ivy League schools, Princeton University buildings do not have precise street addresses, names at the top of the buildings or numbers over each door. Buildings are marked by a small plaque placed at the front. This can make it difficult to navigate the campus and distinguish one building from another. Over the years, the university has built detailed maps and online apps to help people navigate the campus. But when placing a call to 9-1-1, the lack of building markings can pose location challenges for callers, call takers and first responders.

Customer Profile

Princeton University

Founded in 1746, located in New Jersey. The 500-acre campus is home to nearly 15,000 students, faculty and staff. It brings close to 850,000 visitors to the region each year.

Campus Safety
Technology Evolution

The university’s Public Safety Department is investing in technology that supports community caretaking – ensuring the safety of students, staff, employees, visitors and buildings.

As the campus changed to a VoIP-based phone system, they also sought to replace their current call management system and needed a solution that would easily integrate with existing technologies as well as pave the way to preparing for Next Generation    9-1-1.

Accurate location of 9-1-1 callers was an important requirement which led to selecting CallWorks CallStation with RapidSOS.

The Challenge

Locating callers needing help from the emergency center had always been a challenge. The callers are on a cell phone and had no idea where they were and could only describe their location as being in a large stone building near another large stone building.

The Solution

The university selected CallWorks CallStation with RapidSOS, that easily integrated the university’s detailed campus mapping information.

The Benefits

Dispatchers can quickly view the precise caller location to direct emergency personnel more accurately for a faster response.

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