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The City of New Orleans Case Study



Aaron Miller | Director | New Orleans Homeland Security and Emergency Preparedness Office

The City of New Orleans: Creating a Real-Time Crime Center to Proactively Prevent and Respond to Public Safety Issues

New Orleans is one of the most visited cities in the country and hosts many large annual events such as Mardi Gras, sporting events and professional conferences. In the past, the city typically focused on static data, anecdotal information, and previous crime patterns to anticipate crime. Greater real-time intelligence and analytics were needed to make law enforcement and other public safety officials more efficient and effective, while better protecting citizens.

Through the leadership of Mayor Mitch Landrieu, the City of New Orleans set out to create a Real-Time Crime Center (RTCC) that leverages on-demand intelligence and analytics. The city selected the Motorola Solutions CommandCentral Aware platform to integrate with its PremierOne Computer-Aided Dispatch System and serve as the backbone of the RTCC.

The RTCC serves as a continuously operating command center supporting state, local and federal public safety officials. RTCC analysts at the command center access public and private cameras, license plate readers and other technology to provide public safety officials with real-time intelligence, assessment, and analytics.

“We've had a couple of great successes so far. Over the first weekend of the RTCC being open, we were able to provide video evidence for [police] in a number of fairly significant incidents, everything from armed robberies to assaults,” said Aaron Miller, director of the city’s Homeland Security and Emergency Preparedness Office.

This dynamic public safety solution leverages the city’s existing technology, aids emergency first responders and fosters faster decision-making with real-time situational awareness.

Executive Summary

The Challenge

The city required greater real-time intelligence and analytics for more effective policing. They also wanted to leverage existing technology investments like PremierOne Computer-Aided Dispatch to streamline disparate resources and easily access critical data.

The Solution

Motorola Solutions CommandCentral Aware helps better support real-time operations from the command center by combining voice, data and video into a single, integrated position. CommandCentral Aware also integrates with PremierOne CAD.

The Benefits

Greater agency collaboration, centralized intelligence data gathering, coordination, and command, and strong returns on the city’s investments while better protecting and serving the public.

Customer Profile

  • Serves more than 343,000 residents
  • Integrates Fire, EMS, Police and other government agencies
  • Covers 169 square miles

Key Solutions

  • PremierOne Computer-Aided Dispatch System
  • CommandCentral Aware
  • CommandCentral Inform
  • CommandCentral Analytics
  • ASTRO 25 LMR System
  • APX™ P25 Two-Way Radios
  • GPS Location
  • BriefCam® Video Synopsis® technology  

CommandCentral Aware Improves Situational Awareness, Usability and Data Integration for City of New Orleans

CommandCentral Aware: Increase Situational Awareness

Discover how CommandCentral Aware allows the City of New Orleans to be more effective in helping all public safety partners by providing better and faster information than sometimes the public can call in and relay to dispatch.

CommandCentral Aware: Leverage a Future-Proof Solution

Uncover how the City of New Orleans is enabling a future-proof solution in order to be able to implement other additional smart cities technologies directly into the Motorola Solutions CommandCentral Aware platform.

CommandCentral Aware: Integrate Data Efficiently

Learn how having CommandCentral Aware tied into PremierOne CAD allows real-time alerting and real-time notification of incidents in progress, and enables analysts and technicians to quickly synthesize and dispatch information when seconds count.


Read the Complete Case Study