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Service packages

Keep your MOTOTRBO Ion smart radios up-to-date and secure.

Staying current and managing the ever-increasing radio complexities are putting relentless pressure on in-house radio management teams. As technology evolves, hardware repair and technical support capabilities are some of the critical service capabilities that are needed for your Mototrbo Ion business-critical communication systems to work optimally. Maintaining and managing radios is vital to keep your radio fleet up to date and secure.

Add an extra layer of support and protection with Device Service packages that offer peace of mind.

Technical support

Our experienced technologists are available to help isolate and resolve any issues you may have with your smart radios. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues. Motorola Solutions understands the importance of maintaining the smart radio fleet to its optimal performance.

Software updates

Ensure continuous security, performance and enhanced functionality of your Mototrbo Ion business-critical smart radios by getting access to certified and tested release software updates and upgrades. Regular software release updates protect and enhance operations to extend the lifespan of your handheld device. Planned updates can help minimize unforeseen costs and service disruptions and can expand the capabilities of the MOTOTRBO Ion smart radios for increased productivity, reliability and safety.

Hardware repair

With state-of-the-art diagnostic equipment, repair tools and replacement parts, your smart radio fleet components are protected in the event of an unexpected failure and are back in operation as soon as possible. When serviced, all device components are returned to you with original factory specifications and updated with the latest firmware. Plus, our service centers are certified to comply with ISO 9001, ensuring the highest quality repairs.

RadioCentral with batch programming

RadioCentral allows you to manage and program multiple smart radios at a time. Cloud hosting enables smart radio codeplugs to be stored in a centralized database server allowing for remote configuration of data and remote programming of smart radios. A centralized database allows efficient organization of codeplugs and makes it a one-stop shop for edits or changes to specific devices. Programming jobs may be scheduled through an over-The-Air-Programming (OTAP) connection, or USB or via Wi-Fi or LTE.

Premium features

Premium features enable you to be safer, improve your audio and be more efficient and productive. Different users in your organization have different work environments, needs and pain points when it comes to your business-critical communications. With access to all these features, you can have the relevant features you and your team need enabled to maximize your communications.


Services for MOTOTRBO Ion smart radios

Essential and Advanced packages provide a higher level of support, transferring the risk and responsibility to Motorola Solutions.

Essential

Downloadable appMyView Portal

Downloadable appSoftware updates

Downloadable appTechnical support

Downloadable appPremium features

Downloadable appRadioCentral (Single radio programming)

Downloadable appHardware repair

Option to add MOTOTRBORadioCentral (Batch programming)

Advanced

Downloadable appMyView Portal

Downloadable appSoftware updates

Downloadable appTechnical support

Downloadable appPremium features

Downloadable appRadioCentral (Single radio programming)

Downloadable appHardware repair

Downloadable appRadioCentral (Batch programming)

Resources

Brochures

Managed and Support Services for MOTOTRBO Ion

Managed and Support Services for MOTOTRBO Ion

Protect from the unexpected with support services.

Premium features for MOTOTRBO Ion

Premium features for MOTOTRBO Ion

Improve communication experience with premium features