Our mission-critical legacy

Our innovation in public safety began with the advent of mission-critical radio networks and devices that reliably keep first responders connected, even in the harshest conditions. In the many decades since, we’ve purposefully transformed our business to include critical communications, video and software solutions that help protect our world. When complex safety and security threats move fast, our technologies can help people move faster. 

Today, our ecosystem of technologies fosters the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses and, ultimately, safer nations.

Technology designed with safety in mind

At Motorola Solutions, our purpose is safety and security. Our success is measured by the safer outcomes our technologies help make possible: connecting emergency responders in hurricanes, empowering school teachers to call for help, shaving life-saving seconds off 9-1-1 response times and reuniting missing children with their families. 

Our solutions help:

• Police, fire, EMS and security staff to quickly identify relevant information, providing clarity to help make informed decisions and act confidently. 

• Securely capture and store objective audio, video and data records of interactions between public safety professionals and the public for greater trust and accountability.

• Cross-reference multiple sources of incident information — including 9-1-1 call audio, radio traffic, video cameras and more — to flag discrepancies and verify accuracy in police reports and evidentiary records.

• Provide transparency in how our products do or do not use AI. For instance, AI labels on our products explain the type of AI used, who owns the data processed, human controls and the purpose behind the product’s specific application of AI. Our products like Narrative Assist also keep clear audit logs of AI’s recommendations and suggested changes.

Commitment to trust and transparency

Motorola Solutions is committed to being a responsible steward of the technologies we develop and is thoughtful about how our technologies are or could be applied in users’ hands. Fostering customer and community trust is paramount, including trust in people, trust in technologies and trust that data is handled responsibly and privacy is protected.

We prioritize building features and tools into our products that enable customers to use them responsibly in compliance with laws, regulations and their own policies and are deeply committed to open and honest dialogue about our product design, development and deployment practices. 

Our Responsible Technology Blueprint outlines expectations for Motorolans and our third-party technology and go-to-market partners to help ensure — individually and collectively — that we prioritize upholding the highest standards for technology’s ethical development and use.

Dedication to technology stewardship

We are dedicated to upholding the highest standards for the ethical use of our technologies and adhere to the following stewardship best practices:

Testing and validation: We prioritize product testing and validation as an integral part of our technology development lifecycle. Our products and analytics are tested prior to release and on an ongoing basis thereafter, with particular consideration given to the accuracy, reliability and trustworthiness of our AI models. 

Stakeholder engagement: We actively engage with a broad range of stakeholders to gather feedback to help understand the societal impact of our technologies. We recognize that a complete view of this impact requires many perspectives, including our customers and users, our technology and sales partners, as well as the communities our customers and products serve. 

Governance and compliance: We align our Responsible AI & Technology Stewardship governance program with leading industry frameworks for privacy, cybersecurity and AI governance and compliance, including those established by NIST, FedRAMP and ISO. We assess and evolve our governance and compliance activities to stay in conformance with the rapidly evolving regulatory landscape. Learn more about our robust compliance offerings.

User education: We support our customers with the information they need to operate our solutions safely and responsibly, including information about how our products work, available features, default settings, customization options and how and why the product uses AI. We share best practices with our customers to support their efforts to deploy our products responsibly and in accordance with all laws and regulations that apply to them.

To learn more about our governance, data privacy standards and ethical protocols, visit our Trust Center.